Servicing New Hire Training Day 7. Day 6 Agenda Day Five Review Live Calls: Blend Campaign Unique Calls Handling Insurance/Impounds Presentations.

Slides:

Advertisements

Similar presentations

Your Company Your Name BCC$ Robert Holt Baltimore Credit & Collection Services, Inc. Robert Holt Baltimore Credit & Collection Services, Inc.

Advertisements

Red Flags Compliance BANKERS ADVISORY 1 Red Flags Compliance Fair & Accurate Credit Transactions Act (FACTA) Identity Theft Prevention.

ARS Collections IS A Nationwide ONE STOP Collection Service that provides Multiple Services for all of our Commercial and Consumer Debt Recovery Clients.

Personal Finance Credit Review JEOPARDY 100 Definitions Types of Types of Credit 4 C’s of 4 C’s of Credit Your Rights Credit Report Potpourri

Now What? Evaluating Your Position Upon a Counterparty’s Bankruptcy Brandy A. Sargent November 9, 2009.

Anthem Blue Cross and Blue Shield “Serving Hoosier Healthwise” State Sponsored Business Managed Care Forms October 2008 Anthem Blue Cross and Blue Shield.

Servicing New Hire Training Day 7. Day 7 Agenda Day Six Review Unique Call Handling Insurance/Impounds Presentations Pair up – Live Calls: Blend Campaign.

1 Purchasing Year End Presented by Donnita Thomas Revised June 23, 2011.

PCard Administration and FSO Compliance Karen Brookbanks, C.P.M., CPPB, PCard Administrator Floyd Roman, Associate Comptroller Susan Reece, Lead Compliance.

ACACSO Meeting Las Vegas – May 10, 2013 Scott Churchill CSX Transportation ACACSO Meeting Las Vegas – May 10, 2013 Scott Churchill CSX Transportation.

Chapter 9 Credit Problems and Laws

Objective 4.01 Understand financial, credit, and bankruptcy law.

Copyright 2007 Thomson South-Western Chapter 9 Credit Problems and Laws.

The Road to Success Wednesday July 31, 2013 Operations Tune-up Part II Bankruptcy Modifications Insurance Filing Processes Lien Perfection Processes June.

The Third International Forum on Financial Consumer Protection & Education “Fostering Greater Consumer Protection & Education” Preventing Identity Theft.

Georgia Department of Labor IDENTITY THEFT Presenter: Racquel Robinson.

Business Law Essential Standard 4.00

OptimumWarranty For Automotive, PowerSports and RV OEMs and Dealers.

Auditing Computer Systems

Integrity Asset Partners (360) Commercial Receivables

The Human Resources Management and Payroll Cycle

Presented January 12, 2010 by Cheryl Fatnassi, Opportunities Credit Union.

Federal Credit Laws. What are the key laws about credit and borrowers that protect consumers? Several federal laws protect consumers when they apply for.

Vehicle Management System. 2 About BMS Company BMS International Systems Development Ltd. BMS develops and implements sophisticated and easy to use “all-in-one”

State of Delaware Department of Natural Resources and Environmental Control.

To Your Credit 1. 2 Introduction Instructor and student introductions. Module overview.

Solving the Mystery of Credit Reports © 2005 BALANCE FINANCIAL FITNESS PROGRAM.

EDUCAUSE Security Conference Denver, Colorado April 10 to 12, 2006 Bob Beer Biggs Engineering 117 (419)

Basic Consumer Law Training October 1, 2008 Catherine A. Schneider Supervising Attorney

October 14, Areas of focus: Benefit Year Earnings Separation Issues The State of Delaware’s “Action Plan” to reduce the incidence of improper UI.

 If the Servicer evaluates the Borrower and determines that the Borrower is eligible for a HAFA Short Sale  The Servicer must comply with the following.

AGA Chapter Financial Compliance. Overview New chapter procedures – Open a chapter PO Box – Open a chapter bank account – Obtain an EIN number through.

Environmental Health and Safety (EH&S) Supplier Awareness Training ISR Systems Danbury, CT 2011.

PATEL KAUSTUBH PATEL MONIKA PATEL KOMAL KALPANA SINDHU VIBHUSHA NALIYAPARA POOJA PANCHAL GRISHMA JOSHI REKHA PARMAR BINDIYA PARMAR NAJIB KHAN ANKITA BHARDWAJ.

Aggressive Claims Management. Preparing for accidents/injuries  Medical Provider Relationships –Establish relationships with area physicians  Communicate.

Copyright ©2014 by Saunders, an imprint of Elsevier Inc. All rights reserved 1 Chapter 09 Receiving Payments and Insurance Problem- Solving Insurance Handbook.

Chapter 9-Section 1 Resolving Credit Problems. Disputing Charges—Credit Card Statement  Disputing Charges—the process of informing a credit card company.

HP Provider Relations October 2011 Medical Review Team.

Because your patients come first. Regulatory and Practice Management Services Daniel L. Johnson, CPC, CPC-H.

Controlling Fraud Risk Exposure and Loss Sherri Goodman Director of Fraud Operations September 22, 2005.

SEMINAR NAIC/ASSAL/SVS REGULATION & SUPERVISION OF MARKET CONDUCT © 2014 National Association of Insurance Commissioners Market Conduct Examination Standards.

Receiving Payments and Insurance Problem Solving

Claims Management. Introduction  Why is claims management so important? –Poor claims management increases the cost of claims. Therefore… –Proper claims.

Chapter : Measurement and Reporting of Revenues and Expenses, Gains and Losses.

CHAPTER 9 CREDIT PROBLEMS AND LAWS LESSON 9-1: RESOLVING CREDIT PROBLEMS Learning Goals -Explain how to dispute errors on billing statements and list ways.

Business Process Suggestions Response Elizabeth Kilcoyne May 19, 2015.

1 10 ways to prevent legal malpractice Protect yourself and your firm.

RULE 4 UPDATE ACACSO Meeting Atlanta – November 14, 2013 Scott Churchill.

Financial Law Objective 4.01 Understand financial, credit, and bankruptcy law. Objective 4.01 Understand financial, credit, and bankruptcy law. BB30 Business.

1 IX. Managing Funds & Payments Invoicing Workflows.

Solutions for the crisis Charisma Business Suite.

1 Fannie Mae Servicing, Loss Mitigation, Quality Control & Policy John Curcio, Director Michael Sloan, Manager © 2015 Fannie Mae. Trademarks of Fannie.

WSU Travel Charge Card. Training Objectives Explain the program Explain WSU’s use of the card Explain some details about using the card.

WESTERN PA CHAPTER OF THE AMERICAN PAYROLL ASSOCIATION – NOVEMBER 4, 2015 Risk Management for Payroll.

State Purchasing Forum Impacts of SFS on VendRep System & Other Updates Lynn Hansen Irene Waldorf May 2011.

CommonFloor Groups : Apartment Communities Admin User Guide.

Personal Property Training Webinar Untimely Notifications PPMB Found Certification Fair Market Value Loan Agreement Creating Vehicle Agreement Asset User.

Summary of Changes. General These are changes that have come up in many EMV migrations that I have assessed and been involved in. The changes are broken.

Legal Requirements for Becoming a Licensed Freight Broker LogisticsAcademy.org LinkedIn YouTube Google+

The Functions of Locate Presenters: Janet Nottley, Napa County Department of Child Support Services, Kevin Babcock, CSE Locate Subject.

Ben Court Bankruptcy and Creditor’s Rights Stinson Leonard Street LLP

Business Law Essential Standard 4.00

Business Continuity Plan Training

December 21, 2017 Carmen Connect Webinar

Citi fraud/identity theft TRAINING

How the process works and road blocks that we face.

TRADE CREDIT INSURANCE

Business Law Essential Standard 4.00

Credit Ratings Chapter 17.

Presentation transcript:

Servicing New Hire Training Day 7

Day 6 Agenda Day Five Review Live Calls: Blend Campaign Unique Calls Handling Insurance/Impounds Presentations

Unique Call Handling Asset Remarketing Bankruptcy Collateral Recovery Dealer Operations Impounds Account Services Unit (ASU) Insurance Vendor Relations Others: Voluntary Surrender SCRA Deceased Customers

Unique Call Handling Asset Remarketing The Asset Remarketing team is responsible for transporting and assigning vehicles to auctions after repossession.

Unique Call Handling Bankruptcy The Bankruptcy team monitors accounts in which customers have filed any chapter of bankruptcy and is responsible for assigning accounts to attorneys. This team also monitors accounts in SCRA and Cease and Desist status.

Unique Call Handling Collateral Recovery The Collateral Recovery team is responsible for locating and recovering vehicles that have been assigned for repossession.

Unique Call Handling Dealer Operations The Dealer Operations or Dealer Controls team is responsible for investigating cases of dealer fraud or misrepresentation.

Unique Call Handling Impounds The Impound team investigates cases of vehicle impound due to a variety of issues.

Unique Call Handling The Account Services Unit is a customer service unit that does the following via request: ASUR Researches unauthorized, misapplied and missing payments Reviews account status and due date disputes Processes name changes, SSN and DOB updates Reviews/corrects errors in the overpayment and Transaction History Sends PIF, Payoff Quote letters and copy of Contract

Unique Call Handling Insurance The Insurance team is responsible for processing physical damage and total loss Insurance claims.

Unique Call Handling Vendor Relations The Vendor Relations team is responsible for coordinating and communicating with the various vendors we do business with on an ongoing basis.