Global Client Training Presentation Recovery Management Database System (RMDS)

Purposes of the RMDS To improve the quality of service that a Lender receives from its outside recovery companies (ORCs). To facilitate a real-time flow of data between Lenders and ORCs. To facilitate real-time communication between Lenders and ORCs. To increase recovery rates and decrease recovery time. To provide Lenders with better management oversight of the recovery process and the ORCs providing such services.

Functionality of the RMDS Assign accounts directly to a Lender approved ORC and it is immediately available in the ORC’s database for acceptance and immediate assignment to a driver. Immediately notifies the ORC that a new account is pending acceptance. Immediate notification to Lender that the ORC has either accepted or declined a new account. View all updates posted by the ORC in the database. Update the ORC with new information and the system simultaneously updates the driver assigned to the account. (Ex. New address, Close/Hold Account, etc.)

Functionality of the RMDS Cont’d Automatic notification of a successful Recovery and the ability to immediately view recovery information. View C/Rs, Invoices, and Pictures of collateral. Sort data in multiple formats.

To Log on to the Lender Global Client Access Point

Select Lending Institution Login

Enter Username, Password, and ID Code (See Your Vendor Manager or Other Internally Designated RDN Representative)

RMDS Main Menu Page Click at any time to return to this Main Menu Page

Quick Search Mechanisms Search By Last Six of the VIN Search by Lender Acct. Number Search by RRSP Acct. Number Search By Last Name

How to Assign an Account to an RRSP Click to Add a New Case and Assign to a RRSP

Zip Code Lookup & VIN Decoder Enter Zip Code & VIN

Outside Agency Selection Choose Outside Agency and Click Continue

Enter Case Information Information Pre-Populates Based On Previous Data Entered or We Can Create an Import for the Entire Lender Order and Eliminate Data Entry Completely

Orders Pending RRSP Acceptance Orders that are Pending RRSP Acceptance

Orders Declined by an RRSP Order(s) that were not Accepted by the RRSP

My Orders Open with all RRSPs Your Orders that are Open With all RRSPs

My Open Orders Lender’s Collector RRSP Lender Acct # RRSP Acct # Vehicle Information View Case Information Customer Name

My Open Orders Add Another RRSP Last Two Updates Close Account And Reassign to Another RRSP Click To View All Updates Click To Print Order Click to Request An Update From RRSP

Inside the Case Area

Close Case With RRSP Click to Close the Case With an RRSP

Reason For Closing Case

Awaiting RRSP Acknowledgement of Close Pending Acknowledgement By The RRSP That The Case Has Been Closed

RRSP Acknowledged Close Status is Now Closed and Close/Hold/Edit Buttons Are Gone

Place Case On Hold With RRSP Click to Place the Case On Hold With an RRSP

Reason For Placing Case On Hold

Awaiting RRSP Acknowledgement of Hold Pending Acknowledgement By The RRSP That The Case Has Been Placed On Hold

RRSP Acknowledged Hold RRSP Acknowledged That The Case Has Been Placed On Hold

Re-Open On Hold Case With RRSP Click to Re-Open a Case That is On Hold With a RRSP

Reason For Re-Opening an On Hold Case

Edit Case (Controlled by Lender ) Click to Edit The Case

Case Area Cont’d View All Case Updates/Post An Update For RRSP Set a Reminder For The RRSP

Case Area Cont’d View All Case Updates/Post An Update For RRSP

Case Area Cont’d Add/Approve an Additional Fee (Ex. Outside Storage Fee)

Add The Additional Fee

Case Area Cont’d Upload Documents Needed By The RRSP (Ex. Copy of Title, Signed Hold Harmless)

Find/Upload Document

Recently Recovered Vehicles Recently Recovered Vehicles by all RRSPs (Note the Collector Must View the Recovery Information to Remove Out of this Alert List)

Recently Recovered Vehicles

View Recovery Information Recovery Information From RRSP (Once You Have Viewed This Info This Case Will Be Removed From the “Recovered” Tab On the Main Menu)

View Condition Report Click to View Condition Report From RRSP

Vehicle Condition Report This Form Can Be Customized For Any Lender or the Lender Can Use the RDN Template Form

View Condition Report Click to View Condition Photographs Of The Collateral

Photographs of Collateral

Recovered/Stored Vehicles and Report Filter Click to View Recovered Vehicles That are Still Stored

View Recent Updates Click To View Recent Updates

Filter/Sort Recent Updates

View Repossessions For This Month

View Accounts Closed This Month

View Redemptions (This Tab is Customizable)

Technical Support Online Technical Support Request

Todd Hodnett Recovery Database Network Office Ext. 2 Cell E-Fax: Contact Information: