QAD and The Quality Management System (QMS) QAD Quality Management System Software QAD and The Quality Management System (QMS) Bob Herdoiza, President, CEBOS, a division of QAD

Top Five Quality Failures of All Time Three Mile Island At the time of safety discussions! Worst disaster in US history Preventable with controls Auxiliary coolant values shut Failure resulted in no coolant Human error

Top Five Quality Failures of All Time Hubbell Telescope Great idea until…. Images a bit better than from earth Most precisely ground mirror… Negative tests ignored $$$$

Top Five Quality Failures of All Time iPhone 4 Calls dropped Touching it in a certain spot… Market dominance at stake

Top Five Quality Failures of All Time Teton Dam Just completed Collapsed and flooded 6 miles canyon Improper materials used Spillway gates blocked with sheet metal Routine maintenance scheduled, yet…

Top Five Quality Failures of All Time Nominate the entire 70s US auto Industry? Built cars in the 70s that wanted in the 60s Ford Pinto Unreliable after 40 – 50k miles Design flaws made it dangerous

Agenda QAD and CEBOS Integration Capabilities QAD and the Quality Management System Agenda QAD and CEBOS Integration Capabilities The Effective Enterprise and the QMS Benefits Open Discussion

Who Is CEBOS? 18 Year Old Software Company QAD and the Quality Management System Who Is CEBOS? 18 Year Old Software Company Approximately 350 Active Deployments Currently supporting 12 languages Serve vertical markets of QAD Registered to ISO 9001:2008

What’s CEBOS/QAD Relationship? QAD and the Quality Management System What’s CEBOS/QAD Relationship? Formerly a CSP Partner Since 2009 Acquired by QAD December 2012 Operating as a Division of QAD Enhance QAD Enterprise Applications Effective Enterprise

QAD and the Quality Management System Customers

Product Overview Training Tracking Dashboard Reporting Audit Management Gage Calibration Maintenance / Tooling Supplier Management Document Control Corrective Action / Nonconformance Project Management APQP, PPAP, Risk Management Quality Data Collection Comply with quality standards (ISO, TS, AS, FDA, etc.) Integrate related quality processes and QAD Automate required business processes

QAD and the Quality Management System CEBOS’ Product MQ1

Integration MQ1 XML Integration Functional Description E-Sync XML Integration Functional Description Standard XML web services Standard interface functions Verification of receipt between services Push/Pull Data E-Sync Functional Description Compare external data source with MQ1 database Add any missing records to MQ1 Update existing records in MQ1 Library of items to synchronize QXTD Integration Toolkit XML File Transfer

Integration QAD and the Quality Management System Best-in-Class manufacturers are creating closed loop quality management by implementing QMS at an enterprise-wide level and establishing real-time interoperability with PLM, MOM, and SCM technology. - Aberdeen June 2011 “Closed Loop Quality Management”

One Way Integration Examples QAD and the Quality Management System One Way Integration Examples Employee names Employee positions Equipment Part numbers Customers Suppliers Supplied goods Pieces shipped Pieces produced Defect information

Integration Points Incoming Inspection (QAD  MQ1) QAD and the Quality Management System Integration Points Incoming Inspection (QAD  MQ1) Receiving triggers inspection In-process Inspection (QAD  MQ1) Move between operations triggers an inspection Defect Log to inventory (MQ1QAD/QADMQ1) Recording a defect moves material to MRB in QAD Material is moved to MRB, a defect is created

Integration Points Customer Complaint Training Check Calibration Check QAD and the Quality Management System Integration Points Customer Complaint Complaint call logged in QAD, CAPA created in MQ1 Training Check Operator training validation check before work Calibration Check Gage calibration validation before use in QAD

QAD / Quality Management Integration Integrating QAD and the Quality Management System QAD / Quality Management Integration ALT QAD  MQ1 Customers Suppliers Products MQ1  QAD Documents  Part Master (e.g., Dwgs, SOPs, OI, etc.) Lang Mekra / Endologix (piloting) QADMQ1QAD Receiving  Incoming Inspection  CAPA Build  In-process Inspection  CAPA

The Effective Enterprise - Why QMS? QAD and the Quality Management System The Effective Enterprise - Why QMS?

The Effective Enterprise – Current Challenges QAD and the Quality Management System The Effective Enterprise – Current Challenges

The Effective Enterprise – Current Challenges QAD and the Quality Management System The Effective Enterprise – Current Challenges

The Effective Enterprise – Current Challenges QAD and the Quality Management System The Effective Enterprise – Current Challenges

The Effective Enterprise – Current Challenges QAD and the Quality Management System The Effective Enterprise – Current Challenges

The Effective Enterprise – Current Challenges QAD and the Quality Management System The Effective Enterprise – Current Challenges Quality Environmental Health & Safety Doc’s Doc’s Doc’s Training Training Training CAPA CAPA CAPA Audits Audits Audits Supplier Supplier Supplier 24

What enables an Effective Enterprise? QAD and the Quality Management System What enables an Effective Enterprise? 25

Document control QAD and the Quality Management System 26 New Document Document Type Archive Previous Approval Training required? Publish Document Change Request 26

QAD and the Quality Management System Document Control 27

Traceability and SPC QAD and the Quality Management System 28 Test 1 Inspection Plan Inspection Event Failure (NCR/CAPA) Result 1 SPC Result 2 SPC Result 3 SPC FMEA 28

QAD and the Quality Management System Traceability and SPC 29

Configurable Reporting and Metrics QAD and the Quality Management System NC / CAPA Problem Template Corrective Action Nonconformance RMA, Complaint… Step 1 Step 2 Step… Step 2 Step 2 Steps… Checklist Approval Configurable Reporting and Metrics 30

QAD and the Quality Management System NC/CAPA 31

APQP QAD and the Quality Management System 32 Part Information Specs / Prints Process Flow Standard or Custom Report Formats Characteristics Part Approval FMEA Control Plan Other Supporting Documents Data Collection Plan Operator Instructions / Check Sheets Non-Conformances 32

QAD and the Quality Management System APQP / FMEA 33

Linkage between modules Time  QAD and the Quality Management System Benefits Linkage between modules Time  Auto follow up / escalation Anticipate less audit findings Finding other applications for improvement Records Gage R&R Alerts / Deviations Intuitive – people want to use it Total Expected Savings: 3583 hours / year 448 days / year

QAD and the Quality Management System Questions & Answers

Building the Effective Enterprise Join us in San Antonio, TX May 6-9, 2013 Early Bird Ends Soon!

Next Steps Contact your account representative www.cebos.com QAD and the Quality Management System Next Steps Contact your account representative www.cebos.com 810.534.2222 bob@cebos.com

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