Using Mobile Data To Improve Service Delivery Steve Oakley APD Communications National Housing Maintenance Forum January 2007

Provider of Integrated Resource Location And Mobile Information Applications to public sector and commercial organisations APD is a ….

200 Customers worldwide UK Police Forces (80%) Hampshire Police Lancashire Constabulary Metropolitan Police Service Merseyside Police Contractors Carillion Highway Maintenance Colas F.M. Conway May Gurney Balfour Beatty Infrastructure Services Transports and Logistics British Nuclear Fuels (BNFL) EWS Securitas Local Authorities Caerphilly County Borough Council Dorset Council Fife Council Newcastle City Council North Ayrshire Council

What is Mobile Data? Mobile Data is: –the two-way communication of data via radio technology –providing a continuous real-time connection between a host computer (and LAN) and a remote device (PDA, MDT, or laptop computer) anywhere (with coverage) and at any time

Why mobile data? The key determinant is the business process Need to receive/share/send back information Continuous connectivity forms the key technology in completing the information chain

Key Business Drivers Inability to verify time spent at jobs Real time data feedback Tighter stock control Improved efficiencies APD Solution Mobile Information Platform (MIP) Mobilising ROCC back-end system GPRS network and Tablet PC Resource Location North Ayrshire Building Services

Back Office Client Call Centre DLO office Building Maintenance The Job Ticket Solution

Gateway Client DLO System Call Centre Payroll Stores The Vision Back Office Systems Dispatchers

Devices, Network and Back Office Toughbook GPRS Rocc Uniclass Co-Ordinator Mobile Information Platform

Greater accountability and accurate reporting Reduction in paperwork Ability to demonstrate best value Increase in number of jobs completed per day Ability to optimise stock availability Faster response times APD Solution Mobile Information Platform (MIP) Mobilising ROCC back-end system GPRS network and Tablet PC Resource Location North Ayrshire Building Services Key Business Benefits

Applicability of Mobile Data Buildings Maintenance Construction Highway Maintenance Street Scene Transport Environmental Services Leisure Services Parking Social Services Community Policing Emergency Services

Return on Investment Companies that have implemented Mobile Information solutions have realised on average: –27% improvement in worker productivity –19% improvement in customer satisfaction –17% increase in overall profitability –13% increase in service revenues Source: Aberdeen Group Mobile Field Service Solution Selection Report December 2005

Key Business DriversKey Business Benefits No visibility of workforce or mobile assets including Homecare, Building Operations, Environmental Services and Cleansing and Waste Management Congestion at depot Loss of productive time No ability to verify time spent at jobs Lone worker issues Improve efficiencies Better management of the fleet. Reduced cost in fuel and idle time 20 hours additional production is achieved each day Increase in efficiencies as now time savings of between 7%-13% achieved by each operative. Panic button saved life of one of the operatives APD Solution Vehicle Tracking – 850 INCAs Fleet Management Lone working “We have seen many benefits in using APD’s technology, including significant increase in efficiencies as now between 30 minutes to an hour are saved each day by each operative.” Fife Council

Large, remote areas - visibility of workforce Remove verbal and paper work instructions Comply with Traffic Management Act Improve Best Value Performance Indicators (BVPI’s) Information capture in the field with the office has been reduced from ten days to thirty seconds Number of repairs completed on target is confidently expected to increase from 70% to 95% Amount of paperwork and overheard cost is falling dramatically Time savings APD Solution Vehicle Tracking Mobile Information Platform (MIP) Mobilising Exor back-end system GPRS network and Tablet PC "Overall, the system is expected to deliver time savings of more than 8,000 hours or £120,000 per year for the council." Caerphilly CBC Key Business DriversKey Business Benefits

DLO/DSO Manager The TenantThe Operative The Member Who Benefits?

Processes Communicate goals to all employees Draw up clear guidelines Specify correct device/application for job Monitor, measure and feedback the results Make sure the technology is future proof People Involve users early Match user requirements to business issues Workshop sessions Make life easier for mobile workers Ingredients for a Successful Implementation

The Future of Mobile Data More Mobile Bandwidth Technology enhancements Biometrics Head Up Displays Textile and Technology Combinations Video streaming for mobile workers

The Approach to Mobilisation Not just about technology – understand your people and processes Working with customer to get the best fit Leveraging our experience to add value Mobile information integrated with resource location Independent of networks, back-end and devices - giving customers choice and flexibility Single point of access to multiple departments

Selecting the Solution  Track record in this relatively new market  Expertise and Local Authority/Contractor experience  Device and bearer independent  Proven Integration skills  Product-based solution- support and rapid implementation