AJ korespondence Centrum pro virtuální a moderní metody a formy vzdělávání na Obchodní akademii T.G. Masaryka, Kostelec nad Orlicí

Complimentary close If the letter begins with Sir, Dear Sirs, Dear Madam, or Dear Sir or Madam, the complimentary close should be Yours faithfully. If we start the letter with a personal name, e.g. Dear Mr Jones, or Dear Ms Jasmin, it should be Yours sincerely. Americans tend to close formal letters with Yours truly or Truly yours. It is usually placed on the left of the letter.

Signature Always type your name and, if relevant, your job title, below your handwritten signature. This is known as the signature block. It depends on you whether you sign with your initial/s, e.g. D. Jenkins, of your full given name, e.g. David Jenkins, and whether you include your courtesy title in your signature block. But if you do neither, your correspondent will not be able to indentify your sex.

Layout 2 Letterhead The printed letterhead of a company gives a great deal of information about it, such as: type of company (Ltd, PLC, a sole traider etc.), board of directors (the name of the chairman who runs the company and names of directors who decide the overall policy), address (telephone, fax numbers,email and website addresses), registered number.

Compuvision Ltd. Donald Sampson 1 Attention line 1 2 Subject title 2 Warwick House Warwick Street Forest Hill London SE23 1JF Your ref. DS/MR Date 21 September 20-- Ms B. Kaseen Bredgade 51 DK 1260 Copenhagen K DENMARK Private and confidential Dear Ms Kaseen Non-payment of invoice 322/17 It appears from our records that, despite several reminders, the above invoice remains unpaid. Unless the account is cleared within 14 days from the date of this letter, we shall take legal action. Yours sincerely Donald Sampson Donald Sampson Sales Manager c. c. Messrs Poole & Jackson Ltd., Solicitors 1 Attention line 2 Subject title 3 Copies 1 2 3

References References are often quoted to indicate what the letter refers to (Your ref. – vaše značka) and the correspondence to refer to when replying (Our ref. – naše značka) It may appear in figures, e.g. 661/17,where 661 may refer to the number of the letter and 17 to the number of the department, or in letters, e.g. DS/MR, where DS may stand for the name of the writer and MR for the name of the assistant.

Per pro The abbreviation per pro ( p.p.) – s pověřením sometimes appears in signature block and means for and on behalf of, and is used by the administrators or personal assistants when signing letters on behalf of their managers, bosses. e.g. Yours sincerely Mary Raynor p.p. Donald Sampsom Sales Manager

Job title When sending a letter or email on behalf of your company, it is a good idea to include your job title in the signature block, especially if your recipient has not dealt with you before, e.g. Yours sincerely Donald Sampson Sales Manager

Enclosures If there are any documents enclosed with a letter and they are mentioned in the body of the letter, it is common to write Enc. or Encl. below the signature block. If there are a number of documents, these can be listed, e.g. Enc. Bill of lading (3 copies) Insurance certificate (1 copy) Bill of exchange (1 copy) Certificate of origin (1 copy)

Layout 3 This layout shows some further features of a business letter which can appear in the optional parts (volitelné části). Private and confidential may be written at the head of a letter and, more important, on the envelope, in cases where the letter is intended to be read only by the addressee. There are many variations of this phrase, e.g. Confidential, Strictly confidential, but little difference in meaning.

Subject title A subject title (věc) at the beginning of a letter, directly after the salutation, provides a further reference, saves introducing the subject in the first paragraph, draws attention to the topic of the letter. It is usually underlined or highlighted, e.g. Dear Ms Kaasen Non-payment of invoice 322/17

Attention line This is used to bring a letter addressed to a business firm to the attention of a particular person. It is usually typed below the inside address above the salutation, e.g. Ferris Electronics plc 15 Lothian Square Edinburgh ED 6 6 HL For the attention of Mr Lewis

Compuvision Ltd. Warwick House Warwick Street Forest Hill London SE23 1JF Telephone +44 (0) 20 8566 1861 Facsimile +44 (0) 20 8566 1385 Email staff@comvis.co.uk www.comvis.co.uk Your ref.: DS/MR Date: 21 September 2010 Ms B. Kaasen Bregade 51 DK 1260 Copenhagen K DENMARK Private and confidential Dear Ms Kaasen Non-payment of invoice 322/17 It appears from our records that despite several reminders, the above invoice remains unpaid. Unless the account is cleared within 14 days from the date of this letter, we shall take legal action. Yours sincerely Attention line Subject title

Použité prameny Ashley, A Použité prameny Ashley, A.: Oxford handbook of commercial correspondence, Oxford 2003