4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©1 Assuring that “All” means All The Role of Customization, Supports and Work Experiences for Transitioning Youth with Disabilities

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©2 Customized Employment According to US/DOL: Customized employment means individualizing the employment relationship between employees and employers in ways that meet the needs of both. It is based on an individualized determination of the strengths, needs, and interests of the person with a disability, and is also designed to meet the specific needs of the employer.

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©3 Unbundling demand Employers have typically met needs by bundling demands into job descriptions. Job seekers with complex lives often don’t have the “whole package” to offer. Customized Employment allows employers to “unbundle” demand and to take advantage of discrete competencies.

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©4 Employer Needs/Benefits Analysis Unmet Workplace Needs: This area focuses on tasks that need to get done but are not getting done in the way the employer would like. It also can include tasks that have not been performed but need to be. Tasks better performed by others: This area focuses on aspects of jobs that might better be performed by others at a lower pay grade. This option can directly save money for employers. Specific Benefit/ Productivity: This area focuses on workplace needs for additional productivity in specific tasks. It must be matched with job seeker’s specific competencies.

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) The Employment Matrix Marc Gold & Associates©5 There are job seekers who will not need either SE or CE to become employed and to stay employed There are job seekers who will need CE to become employed but will not need SE to stay employed There are job seekers who will not need CE to become employed but who will need SE to stay employed There are job seekers who will need both CE to become employed and SE to stay employed Natural Supports and Reasonable Accommodation only Supported Employment and Natural Supports Competitive Employment Customized Employment

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©6 Customized Process Discovery Capturing discovery through profiles Customized, person-centered planning Portfolio/visual resume development Job development and negotiation Here, CE dovetails with Supported Employment Job site analysis, accommodations, support

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©7 Single Source job: Electric power company video editing

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©8 Multiple Source job: Local radio station Tasks from: Reception DJs Advertising Station manager

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©9 Multiple Source job in child care: Began as a single source job

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©10 Created Jobs: Providing delivery in an insurance company

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©11 Created jobs: Stopping “Slip and Falls” in a factory

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©12 Micro-business & “Day Job”: DJ in clubs on weekends and carved retail support during the day

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©13 But is employment for everyone?

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©14 What about employment for Marci?

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©15 Job Development calls were made to a local newspaper in Marci’s home town…

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©16 Customized Employment makes employment possible for all people: Marci provides “specialty stapling” as a contribution

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©17 And custom shredding of confidential documents for her employer

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Workplace Personal Performance Assistance versus Job Coaching Job Coaching is distinguished from Workplace Personal Assistance by the intent of the provider. Workplace Personal Performance Assistance providers perform aspects of work tasks the participant is unable to do without assistance. Job Coaching is intended to teach the participant to do the work tasks independently.

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Introducing Workplace Personal Performance Assistance Distinction between personal care assistance and personal performance: Personal care assistance is needed, regardless of where person is and whether the person is working or not and focuses on issues such as eating, toileting and dressing. Personal performance assistance involves assistance with the completion of job tasks in a partnership with the employee following job training.

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Job Coaching versus Workplace Personal Performance Assistance Distinction is important: Job coaching involves training and instruction with the intent that persons will perform job tasks independently (or with available natural supports). Job coaching is intended to be time-limited and faded out over time. When people need support on an on-going basis, they are in need of workplace personal performance assistance, not long-term job coaching.

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Job Coaching versus Workplace Personal Assistance Workplace personal performance assistance involves partial assistance with the completion of specific job tasks in which there is not an expectation that the person will be able to perform all aspects of specific job tasks independently, with available natural supports or technology. The distinction is similar to that we already make between Supportive Home Care and Daily Living Skills Training.

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Purpose of Work Experience Provide a foundation for the expectation of employment for all students Provide an array of experiences from which specific interests might emerge Provide increasing insight into necessary conditions for success and discrete contributions Provide information to guide curricular content in classrooms Marc Gold & Associates©22

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) A Useful Resource Marc Gold & Associates©23 This manual was developed as a result of SSA’s National Youth Transition Demonstration. It contains legalities, logistical considerations, definitions, etc. It is available for download, free, online at MYTI.org

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©24 Types of Work Experiences and Paid Employment in Schools 1.Volunteering 2.Job Shadowing 3.Service Learning/Internships 4.General Work Experience 5.Matched Work Experience 6.Customized Work Experience

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©25 Ages/Activities 10 – 1310 – 13Exploring the role of work in life, volunteering 14 – 1514 – 16Job Shadowing, General Work Exp. Vol. Ser. Lrn. 16 – 1717 – 20Less Job Shad., Fewer Gen. Work Exp., Matched Work Experiences **Matched & Cust. Wk. Exp. Age*AgeActivity * For students graduating at 18 yrs. old** Including post secondary ed.

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) What about Adults? Unpaid work experiences should be used sparingly and individually for adults with disabilities. School and transition provides the best context for unpaid work exper. Since discovery is a primary rationale for these experiences, the job seeker’s life should be the primary context. Only in unique circumstances should unpaid work experiences be used for adults. Marc Gold & Associates©26

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) When to use unpaid work experiences with Adults When discovery indicates that a particular focus for experience is warranted When the job seeker or family insist that a work experience be developed When an employer indicates that an unpaid experience would enhance the likelihood for a job When specific information/benefit would be gained for a job seeker’s interest area Marc Gold & Associates©27

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Discovery: The “Why” of unpaid experiences for students To build an understanding of the routine and general expectations of work To provide a lens for translating and developing work skills To affirm or explore an area(s) of potential interest To determine the conditions that might be necessary for success Marc Gold & Associates©28

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Volunteering Volunteering involves encouraging and supporting students to participate in existing school and community services that offer support to others in the community. Volunteering should start for students as young as ten (or younger) and may continue throughout the school experience. Outcomes for volunteering include participation and inclusion in community and school activities, general task performance and general responsibilities and work skills.

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Focus for Volunteering Try to connect with student’s interests Activity should be seen as one in which others volunteer Target specific tasks with volunteer leader Provide supports, as necessary Notice interactions, interests (or lack), specific skills, pace, focus, endurance Marc Gold & Associates©30

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Presenting at tech expo Marc Gold & Associates©31 Volunteering at community exposition

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Caring for vulnerable animals Marc Gold & Associates©32 Volunteering at Humane Society

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Job Shadowing Job shadowing involves short term observations of various types of job tasks and employment settings in the community. Job shadowing can start with students as young as ten years old and throughout the school experience, as needed. The time spent on shadowing experiences range from an hour or two for younger students to as much as two days for older adolescents. Students should not perform work tasks during shadowing.

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Focus for Job Shadowing Primarily concentrates on student’s interests Start with discovery and target direction for possible jobs to shadow based on student’s interests Assist student to identify discrete tasks performed during shadowing Timeframe per job shadow – up to three hours Marc Gold & Associates©34

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Learning specific tasks Marc Gold & Associates©35 Job Shadowing at airport fire and rescue unit

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Focusing on correctness Marc Gold & Associates©36 Job shadowing at county courthouse

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Service Learning/Internships Service Learning involves assisting students with disabilities to participate in the array of contributive activities that are typical for students who seek to purposefully build a resume for access to secondary education. Similar to volunteering, service learning mirrors the existing activities used by students, often with connections through the school. Marc Gold & Associates©37

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Service Learning Focus Utilizes features of typical service learning activities and can involve inclusion with other students Examples: school clubs such as Jr. Achievement, DECA; Candy-Stripers; 4- H; advanced scouting Time frame: episodically, throughout school year Marc Gold & Associates©38

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Editing the school yearbook Marc Gold & Associates©39 Service Learning

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) General Work Experiences General Work Experiences involve having students perform specific job duties in school and in workplaces the community without pay. These experiences start at about age 14 and may continue until 16, or older as needed. General work experiences give students a broad sense of the types of employment in their community. General experiences should be for up to two days per week for up to six weeks and regulated by DOL guidelines.

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) General Work Experience Focus Often utilizes an array of pre-developed community sites that represents the variety of local economy Students may rotate through on a set timeframe – two or three months max. Facilitators should focus on conditions, interests, and skills Time frame: 1 or 2 days per week, 2 -3 hours per day Marc Gold & Associates©41

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Watering at the Feed and Seed Marc Gold & Associates©42 General Work Experience

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Delivering mail in school Marc Gold & Associates©43 General Work Experience

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Matched Work Experiences Matched Work Experiences refer to unpaid work experiences in community workplaces that are matched to the student’s interests regarding employment. These matched experiences serve to clarify and affirm interests and also serve to identify the conditions necessary for success and provide an opportunity for specific skill development and exploration. Time and duration must be consistent with DOL guidelines.

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Focus for Matched Work Experiences Experience is defined by matching for interests and focusing on conditions and potential contributions Developed uniquely for each student Needs supervision or facilitation by educator in order to identify discrete findings Timeframe: 2 – 4 months; 6 – 8 hrs. wk. Marc Gold & Associates©45

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Filing for State Highway Department Marc Gold & Associates©46 Matched Work Experience

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Filing records at county tax assessor Marc Gold & Associates©47 Matched Work Experience

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Customer contacts at Pest Control Company Marc Gold & Associates©48 Matched Work Experience

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Customized Work Experiences Customized work experiences refer to unpaid work experiences in community workplaces that are matched in terms of the student’s interests and for which either the conditions for success or the tasks offered to the employer are negotiated. These experiences are suitable for older students for whom additional information is needed prior to paid employment. DOL guidelines must be followed for use.

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Focus for Customized Work Experiences Based on a customized plan Consider paid job before developing Developed uniquely for each student Developed using negotiation with host businesses Focus on issues beyond conditions, interests and contributions such as pace, flexibility, endurance, etc. Marc Gold & Associates©50

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Repairing changer in beverage company Marc Gold & Associates©51 Customized Work Experience

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Inventory control in library Marc Gold & Associates©52 Customized Work Experience

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©53 Negotiated tasks in radio Station Customized Work Experience: Tasks from: Reception DJs Advertising Station manager