Austin Community College Noel-Levitz Student Satisfaction Inventory Executive Summary

To best serve students, you must understand how satisfied your students are with their educational experience within the context of what they feel is important

Using the Noel-Levitz Student Satisfaction Inventory to Prioritize your Retention Agenda

Noel-Levitz 1984 Lee Noel and Randi Levitz start Noel- Levitz Centers for Institutional Effectiveness in Iowa City, Iowa Noel-Levitz is privately owned consultancy in matters of student recruitment and retention

The Student Satisfaction Inventory Developed by L. Schreiner and S. Juillerat Available since 1994 Use at 1700 institutions Over 2 million students

The SSI Scales Academic Advising Effectiveness Admissions and Financial Aid Effectiveness Campus Climate Campus Services Instructional Effectiveness Registration Effectiveness Safety and Security Student Centeredness

The Instrument and Administration SSI had 58 items assessing the 8 Scales above For comparison, SSI reported National Group Means based on 237,524 records invitations to participate went to 26,647 ACC students 4,977 ACC students completed the web-based survey (18.7%) Respondents tended to be more female, full- time, and somewhat older than the general student population

How to Interpret SSI Outcomes Students rated Importance on a 1 – 7 Likert scale, with 7 being highest Students rated Satisfaction on a 1 – 7 Likert scale, with 7 being highest Mean Importance - Mean Satisfaction = Gap was calculated for each of the 58 items Gap is the discrepancy between perceived importance and satisfaction with aspects of college life

Austin Community College SSI Importance Means, Satisfaction Means, and Gap

Matrix for prioritizing action Very Important Very Satisfied Very Unimportant Very Dissatisfied Copyright 2007 Noel-Levitz

Ten SSI Strengths 1.I have access to computers when needed 2. There are convenient ways to pay my bill 3. Coursework is challenging and demands my best effort 4. The campus provides online access to services I need

Ten SSI Strengths (cont.) 5. Campus police treat students with respect and fairness 6. Faculty are usually available outside of class (during office hours, by phone, or by ) 7. I am encouraged by faculty to think critically and to analyze information I am given in class or read in course material

Ten SSI Strengths (cont.) 8. The campus is safe and secure for all students 9. Tuition paid is a worthwhile investment 10. I can find up-to-date, accurate major/program or departmental information on the college website

Uses of SSI Institutional Strengths Outcomes assessment for instructional and non-instructional program review Guidance for recruitment and media materials _______________________________

Matrix for prioritizing action Very Important Very Satisfied Very Unimportant Very Dissatisfied Copyright 2007 Noel-Levitz

Eight SSI Institutional Challenges 1. The amount of parking space on campus is adequate 2. There are sufficient courses within my program of study available each term 3. My academic advisor is knowledgeable about transfer requirements of other schools 4. I seldom get the “run-around” when seeking information on this campus

Eight SSI Institutional Challenges (cont.) 5. Classes are scheduled at times that are convenient for me 6. My academic advisor is knowledgeable about my program requirements 7. I am able to register for class I need with few conflicts 8. The quality of instruction I receive in most of my classes is excellent

Uses of SSI Institutional Challenges To be responded to in order to improve satisfaction to increase enrollment, retention and graduation rates Outcomes assessment for instructional and non-instructional program review To inform goal-setting, planning, and Master Planning processes ____________________________________

fall or spring

The SSI provides national comparison data ACC National

SSI National Comparisons Mean ACC Satisfaction - Mean National Group Satisfaction = Mean Difference

ACC and National Group Satisfaction Means with Mean Difference

Uses of SSI Mean Differences Outcomes assessment for instructional and non-instructional program review To inform goal-setting, planning, and Master Planning processes Guidance for recruitment and media materials Provide comparative data for accreditations ______________________________________

Taking action as a result of the data is critical to improving student satisfaction and institutional success Survey your students Review the results Respond to the data with initiatives Inform campus how you responded