MANAGING PROJECTS & PREVENTING SCOPE CREEP The Shift – Challenge to Change October 22, 2010

Kathy Crenshaw, Director of Enterprise Learning, Apollo Group, Inc. – 20 years instructional design and project management Sherry Michaels, President, Michaels & Associates Docntrain, Ltd. – 30 years instructional design, project management Jennifer Witter, President, Witter Consulting – 17 years leading and managing organizational change, PMP Introductions

Agenda  Why It Matters  Planning  Fulfillment  Implementation Considerations

Costs  Real money, budgetary and to the company  Customer Satisfaction  Credibility  Future projects

Planning  Evaluate  Scope  Schedule  Communicate  Deliver

Fulfillment  Measure and manage to your plan  Productivity  Quality Assurance (QA)  Communicate  Formalized approval, version control, and maintenance processes

Fulfillment  Manage Scope  Change of Scope (COS) triggers Change in key players Additional Content beyond initial contract  Dangerous Duo for COS Software training New or undefined processes  Tips for Managing COS

Implementation Considerations  Testing  System integration  Rollout approach  Look back and learn… then go forward!

Kathy Crenshaw Sherry Michaels Jennifer Witter Thank you