Defining the it in IT June 19, 2004 Gary Banks Assistant Dean for Information Technology University of Virginia John Keyser Associate Dean for Administration and Technology Washington & Lee University

My Perspective Experiences –Education –Teaching –IT career Social Scientist – Quantitative Methods / Organizations Service Orientation – we provide the tools to enable people to do their job (educate/learn) Analyze Technology Decisions in terms of political and social contexts Managerial Perspective

Then Hardware Infrastructure New Computing Kenneth Green & Stephen Gilbert arrival of microcomputers that were raising aspirations and changing the campus conversations about the role of computing and computers in education IT - Computer Science, MIS, “metal heads”

Now Revolution of Distributed computing –Transition away from product selection and containment –Towards issues of pedagogy, policy and user support Increase in demands – Stress –Managing workload –Avoiding burnout Infusion of resources –Technology fee –Strategic plan –Campaign initiatives –Classroom upgrades –Expansion of staff

Now (cont) Evaluation of expansion / investment Pace of growth / change Diffusion of technology to every facet of law school operation Professionalization of IT Mission creep Service creep

Issues & Services It’s Not about Hardware anymore Learning management systems Wireless Student laptops Multimedia classrooms Database projects –Alumni database –Room reservation –Career services –Clerkships Portal Malware, Spyware, Viruses, Security

Mission Creep Project management Facilities Communication Information management Process Analysis / Engineering Strategic planning Application development

Change in Technology Management New Computing Revisited Kenneth Green –Move from product-centered to service-centered …how technology serves as a resource for students, faculty and institutions and how we use technology to improve institutional services and enhance the learning process.

Socio-cultural Perspective Understand culture of your institution –Attitudes, values, beliefs, norms –Politics –Institutions –Roles Use this understanding to guide decisions Direct use of technology to support institutional mission, values, objectives –Video conferencing / distance learning –Wireless control software

Future Impact of Success –Strategic planning –Technology fee, Other revenue streams –Resulting power – closed point in exchange process –Responsibility Increase likelihood of success –Understand Institution/Culture –Visioning –Strategic decisions –Push culture – disruptive technologies

Defining the it in IT June 19, 2004 Gary Banks Assistant Dean for Information Technology University of Virginia John Keyser Associate Dean for Administration and Technology Washington & Lee University