Thanks Captain Obvious 3 Big Ideas for Vendor Selection

2 Katy Owen HR Operational and Transformational Leader VP, Human Resources, Taylor Morrison VP, Human Resources, McKesson Provider Technologies VP, Human Resources, CheckFree Director, Compensation & Benefits, Lanier Worldwide Over her 30 year career, Katy has been instrumental in selecting, implementing and modernizing multiple large company’s human resources systems and operations.

3 Vendor Selection - 3 Critical Areas of Focus THE PERFECT VENDOR How Do We Pick It? How Do We Get Support? How Do We Navigate? Get these right, and your chances of success will go up dramatically!

How Do We Pick It? What are we trying to do? Be clear on the problem that needs to be solved. Ensure requirements are well defined to avoid ‘scope creep’ Get the right people involved so you are clear on requirements and constraints

How Do We Pick It? Do we have to figure it out on our own? Leverage internal and external advisors who will add value to the process. In your department In Purchasing or IT 3 rd party consultants

How Do We Pick It? What are we trying to do? Identify the vendors to evaluate. Do you want (or can you live with) A single comprehensive HCM solution? Point solutions to address discrete or unique HCM requirements? A combination of both… 80% HCM suite + 20% best of breed?

How Do We Pick It? Do we have to figure it out on our own? Get the help You need. Most HR teams can’t take the time away from day jobs to research all the HCM players and offerings adequately. Be honest with yourself about the effort and time it will take to make a decision.

External support can be very valuable for: The Long List - identifying the universe of vendors The Short List – efficiently eliminating vendor that don’t fit your high level requirements Broad Experience - Providing first hand experience with many vendor solutions Their Network - Better access to vendor resources for those tricky/quirky questions Organizing – Having an existing, proven method for going through the process Marshalling - Keeping your resources on- track and the process moving forward How Do We Get Support? Do we have to figure it out on our own?

How Do We Get Support? Who’s with me? Influence Decision Makers during the Process Every step of the process is an opportunity to build support and influence decision makers Know their pain points and hot buttons

How Do We Navigate? Recognize it’s a Process Rally The Troops Begin with the end in mind Get the support you need Address resistance to change directly and actively

How Do We Navigate? Recognize it’s a Process Be careful to avoid ‘window dressing’ Be inquisitive Make no assumptions Get Curious But Stay Focused

How Do We Navigate? Recognize it’s a Process Be open to the possibilities A new process or idea can change the way you do business for the better Be curious and make sure you get all questions answered before you pick your solution Be Diligent Keep An Open Mind

How Do We Navigate? Recognize it’s a Process Gather your business requirements Due diligence (RFP, RFI) Evaluate responses and products Select a vendor Know Your Definition of Success Avoid high effort/low value tasks that try and sneak into the selection process

Yes! You made a great selection and you’re on your way to transforming your business and achieving your goals! Now, lets talk about the software implementation project... See The Results Streamlined Processes Credibility of HR Organization Better Decision Making Eliminate Waste and Redundancies Favorable Selection

Deciding on a vendor doesn’t have to be an overwhelming task. Standing firm on your requirements and staying close to the process can help define success in making an informed decision. Get internal and external help. Apply a solid selection methodology and you can be sure all the bases are covered and lay the foundation for success to achieve the desired results. 14 To Sum It Up…

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