26 NOVEMBER 2013 Wel Come

 Existing & New Products in Parcel category  Role of each Office  Role of each Software  Product Norms for New Parcel Services  Life Cycle of New Parcel Products  Pre-requisites  Guidelines for successful implementation  Solutions Provided after Release

 New services introduced as per the customer needs – More focus on Bulk Customer  End to End transmission of data and tracking of consignments from booking to delivery  Cash on Delivery facility as value addition to provide fast and economical remittance  No mandatory insurance  Track and Trace facility to customers

Some new Services/Products take birth Business Parcel (Only for Bulk Customers) Express Parcel (both Retail and Bulk) Note: Express Parcel Post (EPP) since discontinued.

Retail Booking --- Only by Post offices Bulk Booking --- 1) Post Offices (if designated) 2) Parcel Booking Centres Sorting & --- Parcel Hubs/Express Parcel Hubs Transmission Delivery --- Post Offices Payment --- Post Offices (in case of COD)

New Parcel Booking Centres perform a)Booking of Retail as well as Bulk Parcels (both Business and Express Parcel) b)Despatch to local Parcel Sorting Centre c)Selected PBCs are authorized by Directorate to close direct bags to other Parcel/Express Parcel Hubs

 The units performing Sorting of Parcels are termed as Parcel Hubs/ Express Parcel Hubs  Parcel Hubs and Express Parcel Hubs are two different offices  Parcel Hubs perform sorting and transmission of  Ordinary Parcels  Registered Parcels  Business Parcels  Express Parcel Hubs (currently in 20 cities) perform sorting & transmission of Express Parcels

FunctionApplication responsibleRemarks Retail BookingPoint of SaleNo retail booking for Business Parcels Bulk BookingBNPL Parcel (To be installed only if Bulk booking is to be done) New application. To be installed freshly Despatch Despatch of all Parcels booked through PoS and BNPL Parcel DeliveryPostmanDelivery of all kinds of Parcels including COD articles PaymentTreasuryIn case of COD articles Transmission of booking, Despatch & Delivery data to ParcelNet Central Server RNet CommunicationNew RNet Communication software handles data in r/o both Registered and Parcel transactions. Transmission of Data from Delivery Post Office to Payment Post Office ePayment CommunicationOnce article is delivered in Postman, data transmission to Payment office happens internally without any user intervention

FunctionApplication responsible Remarks Bulk Booking (both Express Parcels and Business Parcels) BNPL ParcelAs this is a new type of office, all the applications are to be installed afresh for exclusive use of PBCs Despatch Transmission of article Data to ParcelNet Central Server RNet Communication

FunctionApplication responsible Remarks Receipt, Opening, Closing and Despatch of Bags ParcelNet ClientNew application. To be installed freshly Transmission of Data between Parcel Hub & ParcelNet Server ParcelNet CommunicationNew application. To be installed freshly

 Only available to contractual customers (Bulk Customers)  No retail booking. Hence booking can be done only in Parcel Booking Centres  Minimum monthly business of Rs (OR) 100 Parcels for becoming contractual customers  Add-on facilities like Insurance and COD

 Minimum Weight – 2 Kg; Max Weight – 35 Kg  Transmission through surface  Volume based discount  Handled in Parcel Hubs

The above tariff shall be exclusive of taxes. The taxes, if leviable, have to be paid extra as notified by the Central Government from time to time.

 Available to both retail and Bulk Customers  Retail Express Parcels to be booked in Post Offices through Point of Sale  Bulk Express Parcels can be booked in Parcel Booking Centres (using BNPL Parcel Software)  Minimum monthly business of Rs.7500 Or 100 Parcels for becoming contractual customers  Point to Point service. Currently limited to 20 Cities

 Minimum weight 0.5 Kg  Maximum weight 20 Kg for Retail customers  Maximum weight for bulk customers is 35 Kg  Volume based discount  Cash on Delivery facility for bulk customers/ VPP facility for retail customers  Sorting done in Express Parcel Hubs

AgraJammu BangaloreKolkata BhubaneshwarLucknow ChennaiLudhiana Delhi (NCR)Mumbai PatnaPune GuwahatiParwanoo HyderabadShillong IndoreSurat JaipurThiruvananthapuram

The above tariff shall be exclusive of taxes. The taxes, if leviable, have to be paid extra as notified by the Central Government from time to time.

Cash on delivery facility available for bulk customers of Express Parcel and Business Parcel Minimum value of COD is Rs. 60 and maximum is Rs /- Articles whose COD value is upto Rs / to be invoiced to Postman for door delivery Articles whose COD vamlue is more than 10000/- to be given window delivery Only amount mentioned as COD value to be collected from customer NO Money Order commission to be collected or MO is booked for remittance Remittance to be made through ePayment

Delivery (Postman) Sorting & Transmission at Hub(ParcelNet Client & Comm) Retail Booking (Point of Sale)

Life Cycle of Bulk Parcel (Non COD) Delivery (Postman) Sorting & Transmission at Hub (ParcelNet Client & Comm) Customer Registration (ParcelNet)

Life Cycle of Bulk Parcel (COD) Payment of COD Amount (Treasury) Transmission of delivery data to Payment Office (ePayment) Delivery (Postman) Sorting & Transmission at Hub (ParcelNet Client & Comm) Customer Registration (ParcelNet) Biller Registration (ePayment) Workshop on ParcelNet 26 November 2013

26 NOVEMBER 2013  Go through Guidelines document, Release Document, User guide before attempting to Upgradation of ParcelNet Update  Upgrade using ParcelNetUpdate available in CEPT ftp site at URL ftp://ptcinfo.org/Meghdoot7/Updates/ ftp://ptcinfo.org/Meghdoot7/Updates/  Post Offices: IFSUpdate is the pre-requisite  Parcel Booking Centres: Fresh installation of Point of Sale, Rnet Communication & BNPL Parcel  Parcel Hub/Express Parcel Hubs: Fresh installation of ParcelNet Client and ParcelNet Communication

26 NOVEMBER 2013  For any errors after Upgradation, refer to SolutionsTo ParcelNetUpdate folder available therein.  For any unresolved issues, send to  Appraise the staff concerned about the new process/products after up-gradation of the Software.  Refer to FAQ portion available in ParcelNet Website for the procedural inforamtion.

26 NOVEMBER 2013  No need to install BNPL Parcel software if no Bulk customers are attached  No need to do any configuration changes in Point of Sale/ Despatch/Postman/RNet Communication. Successful upgradation of the software is enough.  Request for Officemaster data through Rnet Communication, for getting the Customer information in BNPL Parcel application (registered through ParcelNet Website)

26 NOVEMBER 2013  Two kinds of electronic data is transmitted to Delivery office in case of COD article. a)Booking information containing COD amount etc. This is transmitted immediately after article is booked b)Virtual data (from concerned Parcel Hub/Express Parcel Hub) along with physical transmission of COD article  Electronic data as mentioned at (a) is compulsory for invoicing any COD article. If no electronic data is received, System informs the same when operator proposes to invoice the COD article.  Request for electronic data through Postman Supervisor  Tools  Request resend COD data.

26 NOVEMBER 2013  As the office is new, ensure that the office is created as type “PBC” by CEPT by entering the pincode in ParcelNet Website.  If not created, send request for office creation by to CEPT Mysore  Customer Registration in ParcelNet Website has to be done only after the office is created by CEPT, as the Office Booking has to be selected at the time of Customer Registration.  If any PBC works under the control of RMS Division, the eBIller registration of a COD customer has to be got done through local Postal Division and the eBiller ID so generated has to be entered in ParcelNet website while registering the BNPL Customer by RMS Divisional Administrator.

26 NOVEMBER 2013  As the office is new, the following modules have to be installed afresh and upgraded sequentially upto ParcelNetUpdate  Point of Sale (for the purpose of Despatch)  Rnet Communication  BNPL Parcel  Above 3 applications should be separate for PBC. If any other office is running in the same premises (like Post Office, BPC), care to be taken that the above three applications are installed separately for the purpose of Parcel Booking Centre (as the software identifies it as a separate office)

26 NOVEMBER 2013 a)Revised Excel format for bulk upload in order to automate the Tariff, Article Type, COD Amount etc. b) Removal of restriction on Minimum number of characters in Excel File upload c) Customer wise Booking Report & Consolidated Booking report containing the tariff (Postage) for each article and Total tariff for the entire day. d) Excel File for bulk upload has to allow all the special characters except Commas(,) and quotations (‘, “). e) Provision for Minimization of the Booking Screen. f) Installation of BNPL Parcel Software in offices having SQL 2000.

26 NOVEMBER 2013 a)Provision for closing of Bags with previous day’s deposit articles (which was removed during Project Arrow implementation) only for Parcel Booking Centres (Not for Post Offices). b)Generation of Bag List (Parcel List containing the list of parcels contained in the Bag) immediately after closing a Bag (instead of going to Reports menu). c)Provision for automatic generation of mail list after Despatch

26 NOVEMBER 2013 a)While opening the Bag, the focus is going to Close Button b)Option for Postman supervisor to request for electronic data of COD articles c)Removal of Barcode validation in delivery module a)BO Verification in case of COD articles delivered through Branch Post Offices

26 NOVEMBER 2013 a)While opening the Bag, the focus is going to Close Button b)Option for Postman supervisor to request for electronic data of COD articles c)Removal of Barcode validation in delivery module a)BO Verification in case of COD articles delivered through Branch Post Offices