Workforce Planning Personnel Department

What does Workforce Planning entail at the City of Phoenix? Historical / Ongoing Efforts Historical / Ongoing Efforts Management Intern Management Intern Training Catalog (e.g., Supervisor and Management Academy) Training Catalog (e.g., Supervisor and Management Academy) Citywide Committees / Taskforces (e.g., Diversity Taskforce) Citywide Committees / Taskforces (e.g., Diversity Taskforce) Departmental Efforts (e.g., Aviation Dept’s “Building Bench Strength” program) Departmental Efforts (e.g., Aviation Dept’s “Building Bench Strength” program)

What does Workforce Planning entail at the City of Phx? (cont’d) Presentations facilitated by the Personnel Department Presentations facilitated by the Personnel Department Reports (available from Retirement) Reports (available from Retirement) Intranet site (Personnel Dept) Intranet site (Personnel Dept)

Themes Process Process Development Development Opportunity Opportunity Creative Creative Partnership Partnership Merit-based Merit-based

Definitions: Workforce Planning “Getting the right people in the right jobs at the right time.” “Getting the right people in the right jobs at the right time.” - Unknown “Having the right number of people with the right job knowledge, diversity, and skills working in the right jobs at the right time.” “Having the right number of people with the right job knowledge, diversity, and skills working in the right jobs at the right time.” - State of Pennsylvania, Workplace Planning Home Page

Eligible to Retire (General City) Eligible NowTotal in 3 Yrs Citywide8.3%17.7% Deputy City Mgr’s Office 15.5%32.8% Engineering and Arch. Svcs Dept 16.7%30.2% Equal Opportunity Dept 3.0%30.3% Parks & Rec Dept7.45%14.8%

Expected Future Workforce Trends Older and more diversified workers Older and more diversified workers A shift toward higher-skilled workers A shift toward higher-skilled workers Workers with changing values and expectations Workers with changing values and expectations Increased demand for agency services Increased demand for agency services Increased competition for talent Increased competition for talent An increasing number of employees retiring An increasing number of employees retiring

Enter: Workforce/Succession Planning Less reliance on external talent as sole/ primary source of candidates. Less reliance on external talent as sole/ primary source of candidates. “As the emphasis has shifted from a ‘replacement’ process to a developmental one…more and more succession processes reach deeper into the organization.” “As the emphasis has shifted from a ‘replacement’ process to a developmental one…more and more succession processes reach deeper into the organization.” “Growing Your Companies Leaders”, “Growing Your Companies Leaders”, Fulmer “Growing Your Companies Leaders”,

Workforce Planning Most models involve variations of: Identifying key positions for succession Identifying key positions for succession Identifying required skills and competencies of key positions Identifying required skills and competencies of key positions Gap analysis (skill, headcount, etc.) Gap analysis (skill, headcount, etc.) Developing employees Developing employees Evaluating results Evaluating results

Competencies Those behaviors and skills that are necessary for success in a particular role.

Workforce Planning Who is responsible for WP? Current work force statistics Current work force statistics ID key positions ID key positions ID gaps (skills and/or headcount) ID gaps (skills and/or headcount) Projecting out program demands Projecting out program demands Assessing labor supply Assessing labor supply Improving diversity profile Improving diversity profile

Barriers? What are the most significant barriers in getting the right people in the right jobs at the right time? What are the most significant barriers in getting the right people in the right jobs at the right time?

What is the right balance? Opportunity for everyone Opportunity for everyone Multiple programs, avenues, initiatives offered to employees to develop Multiple programs, avenues, initiatives offered to employees to develop Broader development goals, diverse experience (not just one “fast track”) Broader development goals, diverse experience (not just one “fast track”) Expect some initiative on part of employees (e.g. on eligible list) Expect some initiative on part of employees (e.g. on eligible list) Motivating / prodding certain employees? Motivating / prodding certain employees?