Western Mountain Pacific Sales Office- Cheat Sheets

Marriott History Marriott was founded by J. Willard Marriott in 1927 J.W. (Bill) Marriott, Jr. led the company to spectacular worldwide growth. Today: Arne M. Sorenson is the current CEO Marriott Acquires Gaylord Hotels in Pipeline/ Worlds Tallest Hotel

Sales Transformation Marriott has transformed their sales operation Regional offices across the United Sates “One point of contact” Large Group, Core, Catering, Cfirst

Cheat Sheets Cheat sheets are helpful They cover a wide range of information They are unique to every property They allow you to cover a wide range of aspects

Current Cheat Sheets Issue Sheets are on different documents Needs updating Location of information scattered Secondary area of sales for people No universal template

Solution Reorganize the cheat sheet template Fix formatting problems Clean up sheets Contact hotels to verify the sheets are up to date Combine all documents into one

Obstacles & Challenges Formatting & template structure issues Getting responses from the hotels

How Did I Overcome This Used Office staff as a resource Many staff members are good with Excel Many staff members had contacts at each hotel property

Outcome Easy to access Easy to use Employees like the new clean cut look Over all a better experience with the cheat sheets