Shauna Borger, Evergreen Indiana

 Core curriculum of Evergreen classes  Basic circulation, basic cataloging (copy cataloging), holds and searching (New!), admin/reports  Each library is required to send at least 1 or 2 staff to each training.  Powerpoints, demos, trainer scripts, attendee exercises and cheat sheets  Training server  Related to permissions for each login group

 Five committees to establish policy and training.  Executive, cataloging, patron services, IT, eContent  Membership rotates to give new members opportunities to join.  Provides an opportunity for staff to get together on a regular basis and swap stories.  Bi-annual webinars/roundtables  Listservs  Weekly/monthly tips  Weekly Update blog

 Receive one-on-one consultation and training through:  Evergreen Indiana Coordinator (Indiana State Library): Policy and procedure helpdesk, migration facilitator ▪ Interactions mostly in the beginning of joining the consortium. Tapers off after a few months as a member.  Regional Coordinator (Indiana State Library): Liaison to all libraries in one area of Indiana. ▪ Ongoing interactions with the library and neighboring libraries. Helps to make connections with resources the library might be lacking.

 Helpdesk tickets can be sent 24/7.  Sometimes the best way to learn is to make a *mistake,* put in a helpdesk ticket and learn from the experts.  Support listserv

 Managing end-user expectations  Changing from propriety ILS to Evergreen  Updating training materials with each upgrade  Powerpoints, trainer scripts, attendee exercises, webinars, recordings, self-paced tutorials  Mentoring potential trainers  Cataloging, circulation, reports

 Train the trainer  Regularly scheduled user groups  Bookmobile user group  Reports user group  Expand workshop offerings  Evergreen circulation refresher, etc.  Expand self-paced online learning opportunities

 Shauna Borger,