The Role of the Eye Care Liaison & Information Officer (ECLIO) Debbie Keogh RNIB Leeds
Information Prescription Resources Intra-clinic pathway to detect likely beneficiaries from Info PX /CVI Personal Information Form (PIF) Directory of services/CD Free access to a dedicated RNIB Information Prescription telephone service and single social services contact number Support from an Eye Care Liaison & Information Officer
The Eye Clinic Liaison & Information Officer Front line service for people newly diagnosed with an eye condition Patients who are eligible for registration as Sight Impaired or Severely Sight Impaired People who are struggling with their vision on a daily basis Support for Family members/carers
The Eye Care Liaison & Information Officer (ECLIO) Objectives Timely Support Initial emotional support Providing information Using a person centred approach to visual disability Availability Providing a bridge between health and community services
Principles Equal opportunities for all User consultation throughout the stages Confidentiality maintained at all times Support provided by the ECLIO is ongoing as and when required by the service user
Referrals to the ECLIO Eye Clinic Community Eye Clinics Hospital wards (Inpatients) Voluntary organisations Adult Social Care Other hospital departments (e.g. Diabetic unit, Stoke Unit) Self referrals
Referrals from the ECLIO Adult Social Care - Rehabilitation/ OT Education Support Services Employment services Welfare Rights Travel concessions Voluntary Organisations (local & national)
Involvement (short term) First point of contact Understanding the eye condition Emotional Support Listening skills Safety Working together to form a plan of care Signposting
Involvement (long term) Continuous contact as required Awaiting services or appointments Reassurance (check appt dates) Information Continuing emotional support
Advocacy Changes to appointments Confer with consultants Requests letters of support
The Eye Care Liaison & Information Officer RNIB Model Thank You