Why Utilities Should Seek Excellence Michael J. Hyland, PE VP – Engineering Services American Public Power Association

Be a yardstick of quality. Some people aren't used to an environment where excellence is expected. Steve Jobs Steve Jobs Excellence is a process that should occupy all our days. Ted W. Engstrom Ted W. Engstrom

R eliable P ublic P ower P rovider Starting our 7 th Cycle –Surpassed all of our expectations –176 RP3 recognized systems Idea for RP3 –John Humphries – Princeton, KY –Quality vs. Reliable/Safe Piloted 5 systems in 2003/04

Why Participate in Peer Benchmarking? RP 3 is a utility operational “self-check” RP 3 provides public power benchmarking Achieving an RP 3 level gives public power utilities a tool for marketing what we do best within our communities RP 3 application results provide a structured framework for sustaining or improving a reliable electric system

Focusing on Results Planning Customers Employees Safety Officers Operations Staff Finance Board Commission Council Utility Management Engineers Economic Development RP3

RP 3 Program Criteria

RP3 Review Panel 2 Large 2 Medium 2 Small 1 JAA/SA 3 T&D 3 Safety 2 HR 3 Sys Plan

Missouri Very Active in RP3 Bill Bach – Popular Bluffs –Chair of the System Planning Committee Mike Conyers – MPUA –Chair of the Safety Committee Brent McKinney – Springfield –Chair of T&D Committee –Chair of System Planning Committee –Will serve as Reliability Representative

Missouri RP3 Members Carthage Water & Electric PlantCarthage5th Cycle City of JacksonJackson5th Cycle City of Kirkwood, Kirkwood ElectricKirkwood5th Cycle City Utilities of SpringfieldSpringfield5th Cycle Columbia Water and Light DepartmentColumbia5th Cycle Independence Power & LightIndependence6th Cycle Marshall Municipal UtilitiesMarshall6th Cycle

Earning Your RP 3 Designation Gold Level – for the utility that meets 80 percent of the RP 3 program criteria. Platinum Level – for the utility that meets 90 percent of the RP 3 program criteria. Diamond Level – for the utility that meets 100 percent of the RP 3 program criteria.

RP3 - Applications

Reliability

Reliability Indices and use Benchmarking Mutual Aid Disaster Planning NERC Standards - Physical / Cyber

Safety

Safety Manual Use & adoption Work Practices Meetings, OSHA Training, AED’s, etc Disaster Drills Benchmarking

Safety Data

Comparison of all systems

Compare by size

Compare region to region

Measuring Safety Culture?

WorkForce Development

Networking Continuing Education Succession Planning Recruitment IDP’s Committee Participation Workforce Development

System Improvement

Research & Development Power Supply System Planning Energy Conservation & DSM System Betterment

DEED - R&D DEED – created in 1980 –100 Members –Less than $100 K year DEED – 2010/11 –$669,600 awarded for 35 new projects –22 projects completed –62% of grant applications received funding –DEED earned a national Associations Advance America Award

DEED Growth

Missouri 1.DEED Membership Survey - Please respond by Sept DEED Student Research Grant/Internship Applications due October 15, Put a student to work at your utility. DEED pays for the student and the utility obtains a free temporary employee. 3. Apply in 2012 for a grant if you are doing a cool project.

Benefits of Becoming an RP 3 Designated Provider Recognition – both utility and JAA or SA –National and Local Media RP 3 Award Plaques. Access / Use of the RP 3 Logo –Use the logo on utility bills, vehicles, business cards, Web site, etc. Insurance/Workman’s Comp rates. Bond Ratings – NES example Take advantage of what UAMPS and others already offer.

Overall RP3 scoring

Why Participate in RP3? Achieving an RP 3 level gives you a tool for marketing what you do best within your community

Why Participate in RP3? Helps MPUA and APPA support you on a state, regional and national level.

Applying for RP 3 Status 1.RP3 DEADLINE is September 30, Applications and Procedure Manual are available for download in Word or PDF at 3.Hard copy application packets are available by contacting 4.Questions can be addressed to or the Engineering Services Department at or your peers. 5.Schedule a one-on-one webinar or conference call.

Perfection is not attainable. But if we chase perfection, we can catch excellence. ~Vince Lombardi

Michael J. Hyland Sr. Vice President, Engineering Services American Public Power Association (202) 467–2986