Helping You to Build a Better Workplace SM ® Copyright © 2005 Hicks-Carter-Hicks, LLC. All Rights Reserved. Welcome to Hicks-Carter-Hicks, LLC Two CityPlace Drive, Suite 200 St. Louis, MO ●

Helping You to Build a Better Workplace SM ® Copyright © 2005 Hicks-Carter-Hicks, LLC. All Rights Reserved. Who Are We? Hicks-Carter-Hicks is a full-service performance improvement firm that designs and develops customized business solutions to help organizations improve their overall results.

Helping You to Build a Better Workplace SM ® Copyright © 2005 Hicks-Carter-Hicks, LLC. All Rights Reserved. Who Are We? We help clients who want to: –Expand the knowledge, skills, abilities and competencies of their employees –Improve organizational and individual results –Enhance the quality of their products and services –Create a work environment that fosters collaboration, positive change and high productivity

Helping You to Build a Better Workplace SM ® Copyright © 2005 Hicks-Carter-Hicks, LLC. All Rights Reserved. Our Mission Is… To develop customized, creative solutions for clients that will strengthen the skills and performance of their employees, improve the quality of their work and maximize business results.

Helping You to Build a Better Workplace SM ® Copyright © 2005 Hicks-Carter-Hicks, LLC. All Rights Reserved. Our Vision Is… To be recognized worldwide as the leading provider of business solutions that enhance employee performance, while consistently meeting and exceeding our clients’ expectations.

Helping You to Build a Better Workplace SM ® Copyright © 2005 Hicks-Carter-Hicks, LLC. All Rights Reserved. Our Core Values & Guiding Principles Are…

Helping You to Build a Better Workplace SM ® Copyright © 2005 Hicks-Carter-Hicks, LLC. All Rights Reserved. General Information Hicks-Carter-Hicks was established in Gloria Carter-Hicks is the President, CEO & Owner. Our headquarters is located in the suburbs of St. Louis, Missouri. We provide best-in-class service via an established network of talented affiliates across the United States. All affiliates are selected based on their expertise, quality of work and commitment to a high level of customer service.

Helping You to Build a Better Workplace SM ® Copyright © 2005 Hicks-Carter-Hicks, LLC. All Rights Reserved. Keynote Presentations Consulting Training & Development Meeting & Program Facilitation Authorized Distributor of Inscape Publishing Products Assessments Focus Groups Surveys Performance Coaching Business Solutions & Services Our Services & Solutions are Integrated and Customized for Your Business

Helping You to Build a Better Workplace SM ® Copyright © 2005 Hicks-Carter-Hicks, LLC. All Rights Reserved. Business Solutions & Services

Helping You to Build a Better Workplace SM ® Copyright © 2005 Hicks-Carter-Hicks, LLC. All Rights Reserved. Business Solutions & Services Performance Coaching –Individuals –Teams We use a systematic coaching process to help individuals and teams improve their performance by redirecting their attitude, focus and behaviors. = Attitude Focus Behaviors Positive Results

Helping You to Build a Better Workplace SM ® Copyright © 2005 Hicks-Carter-Hicks, LLC. All Rights Reserved. Business Solutions & Services – Other Methods– Design, Develop & Deliver Other Training & Development Programs – Blended Learning– Leadership Training Programs – E-Learning– Employment Regulations – Facilitator-Led– Diversity & Respect in the Workplace Delivery FormatsTraining

Helping You to Build a Better Workplace SM ® Copyright © 2005 Hicks-Carter-Hicks, LLC. All Rights Reserved. Business Solutions & Services: Training Programs New Millennium Leadership Techniques Leaders of Change Creating a Motivating Work Environment Effectively Managing Performance: Performance Management Process Building High-Performance Teams

Helping You to Build a Better Workplace SM ® Copyright © 2005 Hicks-Carter-Hicks, LLC. All Rights Reserved. Business Solutions & Services: Training Programs Leveraging & Managing Workplace Diversity Building Diversity Awareness Among Co-workers Conflict Management Ethical Leadership Principles: Doing the Right Thing Developing Effective Communication Skills

Helping You to Build a Better Workplace SM ® Copyright © 2005 Hicks-Carter-Hicks, LLC. All Rights Reserved. Business Solutions & Services: Training Programs Building Dynamic Work Relationships Planning, Organizing and Time Management Meeting Management & Group Facilitation Compliance Responsibilities Mastering Behavioral-Based Interviewing Techniques and Talent Acquisition

Helping You to Build a Better Workplace SM ® Copyright © 2005 Hicks-Carter-Hicks, LLC. All Rights Reserved. Learning & Development: Philosophy and Process Our approach to learning & development is considered active and experiential. We promote the philosophy that learners and their leadership must be actively involved in the learning process, and learners must immediately apply new knowledge on the job. Learning is a partnership that includes the learner, the learner’s manager and HR.

Helping You to Build a Better Workplace SM ® Copyright © 2005 Hicks-Carter-Hicks, LLC. All Rights Reserved. Learning & Development: Philosophy and Process All of our learning & development programs are customized to meet the needs and expectations of clients, and they are competency-based and tailored to fit the audience. Our programs meet the following standards: –Credible –Applicable to the job –Relevant to the client’s business –Designed to improve on-the-job performance

Helping You to Build a Better Workplace SM ® Copyright © 2005 Hicks-Carter-Hicks, LLC. All Rights Reserved. Business Solutions & Services Facilitation –Facilitating Large & Small Group Meetings –Maximizing & Managing Group Dynamics –Assisting with Meeting Planning & Logistics

Helping You to Build a Better Workplace SM ® Copyright © 2005 Hicks-Carter-Hicks, LLC. All Rights Reserved. Business Solutions & Services Assessments –360-Degree Feedback Instruments Options: 360s are offered in multiple languages and various formats, e.g., online, paper and pencil or a combination –Center for Creative Leadership SKILLSCOPE® KEYS® –Inscape Publishing Products

Helping You to Build a Better Workplace SM ® Copyright © 2005 Hicks-Carter-Hicks, LLC. All Rights Reserved. Business Solutions & Services Inscape Publishing Products –H-C-H uses and sells Inscape Publishing products, which are research-based assessment instruments used to assess behaviors in the workplace. –To learn more about the various Inscape Publishing products that we use and sell, visit our website at and click on the download link to download the Core Collection e-brochure or any of our brochures.

Helping You to Build a Better Workplace SM ® Copyright © 2005 Hicks-Carter-Hicks, LLC. All Rights Reserved. Business Solutions & Services Surveys –Diversity –Employee Engagement/Employee Opinion –Organizational Change –Options: Surveys are offered in multiple languages and various formats, e.g., online, paper and pencil or a combination

Helping You to Build a Better Workplace SM ® Copyright © 2005 Hicks-Carter-Hicks, LLC. All Rights Reserved. Business Solutions & Services Focus Groups –Professionally Facilitated Focus Groups Examples of Focus Groups Facilitated by Hicks-Carter-Hicks: »Customer Service »Diversity »Employee Relations Issues »Training & Development (Needs Analysis & Impact Evaluation) »Workplace Changes

Helping You to Build a Better Workplace SM ® Copyright © 2005 Hicks-Carter-Hicks, LLC. All Rights Reserved. Business Solutions & Services Keynote Presentation Topics –Competency-Based Employee Development –Leading & Leveraging a Diverse Workforce –Leading Organizational Change –Linking Diversity to the Bottom Line –Managing Your Career for Success –New Millennium Leadership Practices –Taking the Organization to Great –Other Topics as Requested

Helping You to Build a Better Workplace SM ® Copyright © 2005 Hicks-Carter-Hicks, LLC. All Rights Reserved. Examples of Our Work Leadership Development Designed Leadership Competencies Administered 360 Feedback Assessments Coached Executives & Mid-Level Managers Designed Leadership Training & Development Curricula Delivered Leadership Training Organizational Development Conducted Organizational & Leadership Assessments Diagnosed Organizational Issues Developed Business Solutions to Address Issues Identified via the Assessments Assisted Organizations with Addressing the Human Factors Associated with Change & Implementing Organizational Change

Helping You to Build a Better Workplace SM ® Copyright © 2005 Hicks-Carter-Hicks, LLC. All Rights Reserved. Examples of Our Work Continuous Quality Improvement Led, Facilitated and Trained Quality Leadership Councils Facilitated Continuous Quality Improvement Teams Trained Teams on how to use Team Tools Effectively Trained Facilitators on how to Lead Team Meetings Observed Team Behaviors & Assessed Team Performance Coached Teams Diversity Consulting & Training Provided Consulting Services to Diversity Committees Facilitated Diversity Committee Meetings Facilitated Writing Diversity Plans Conducted Diversity Assessments Facilitated Focus Groups on Diversity Issues Conducted Diversity Training

Helping You to Build a Better Workplace SM ® Copyright © 2005 Hicks-Carter-Hicks, LLC. All Rights Reserved. Examples of Our Work Performance Management Led and Facilitated Management Teams on how to Design Performance Management Systems Designed and Developed Performance Management Systems for Clients Designed, Developed & Delivered Performance Management Training Authored an article about Performance Management Led the Process for Developing Strategic Plans Provided Guidance to Strategic Planning Committees Facilitated Meetings for Strategic Planning Committees Led Strategic Planning Committees through the SWOT Analysis Process Reviewed, Edited and Wrote Strategic Plans Strategic Planning

Helping You to Build a Better Workplace SM ® Copyright © 2005 Hicks-Carter-Hicks, LLC. All Rights Reserved. Partial List of Clients Served  Westfield Group  Macy’s  Laclede Gas Company  University of Missouri – St. Louis  Hazelwood School District  SSM Health Care - St. Louis  Edward Jones  Monsanto  Deaconess Foundation  Metropolitan Sewer District of Cincinnati  City of Kirkwood, Missouri  McCarthy  Ameristar Casinos

Helping You to Build a Better Workplace SM ® Copyright © 2005 Hicks-Carter-Hicks, LLC. All Rights Reserved. Contact Information You have reached the end of our presentation. Thank you for your time and consideration. For additional information about us, visit our website by clicking on the link call us at or send an to