Event Training Presented & Created by: Laura Holbrook PHC Co-Chair

 Brief History of PHC  Stark Co. Homeless Population  Last Year’s Event  Agencies’ Responsibilities  Volunteer Guidelines  Volunteer Responsibilities  Individual Group Trainings

 Welcome to 2013 Agency and Volunteer Training for PHC  Committee Members  Be sure you signed in and put name and all contact information (even if we already have)  Event Flyers available  Power Points available

 PHC began in Stark County in 2010  Prior years were referred to as Stand Down Day  Stand Down was originally created for Veterans  PHC is a National Initiative in more than 107 cities

 Budget began with $250  $2,500 was raised  $12,000 from a small grant and various funders (one time donations)  Approximately $3,000 (plus fundraisers)

 Was held at Canton Civic Center  Served Total of 565 participants  Before 9:00am a line of nearly 100 participants stood outside to Market Ave.  Were unable to serve food to all participants  Were unable to keep doors open past 2:15pm

 Loss of one-time donations  Anticipation of increase in participants  No turned away participants  Change in Site  Change in Food source  Request of Agencies to bring lunch  Gathering of more donations

 Agency logos and Mission Statements are still needed  Send by July 26 th, 2013  Parking is readily available in the front and side of building  Registration and Set-up the Day of the Event begins at 8:30am Thursday  Waivers  Give-a-ways  Please attempt to keep under table or mostly out of sight  Give-a-way as needed when participants visit your table

 Plan to have someone at your table the duration of the event to assist with consumers as they need assistance  If you are unable to remain the entire event, please see a Committee Member or Volunteer lead  Be sure to complete a survey before leaving  Track outcomes during event to complete survey  Please bring a lunch with you for the day of the event. Some refrigerator space will be available if needed.

 Walk through center  Review Event flow for the event day  Any Questions  Agency Dismissal

Participants will complete an Intake Survey to help establish statistical information Intake Volunteers will ask questions and narrow needs to TOP THREE for the day Intake Participants will be connected to a Guide who will guide them through the Event to their TOP THREE needs Guide Participants will be connected to agencies/providers who supply the area of need Agencies will give assistance available for the day, schedule appointments, take contact info for follow-up, and/or give resource info Connect Participants will be provided with Direct Services Participants will be provided with Personal Hygiene Items, Hair Cuts, Food, other items Provide

 Review the Process  Guidelines  Responsibilities  Reminders  Follow-ups  Questions/Concerns  Areas of Volunteering

Participants will complete an Intake Survey to help establish statistical information Intake Volunteers will ask questions and narrow needs to TOP THREE for the day Intake Participants will be connected to a Guide who will guide them through the Event to their TOP THREE needs Guide Participants will be connected to agencies/providers who supply the area of need Agencies will give assistance available for the day, schedule appointments, take contact info for follow-up, and/or give resource info Connect Participants will be provided with Direct Services Participants will be provided with Personal Hygiene Items, Hair Cuts, Food, other items Provide

 Be open and friendly  Always introduce yourself and explain what your role for the day will be  Depending on your role, remember that the participant may have already answered questions and told their story to others…only ask questions as needed

 Each individual has their own story, do not be judgmental or stereotype  Be mindful of confidentiality at all times  Be mindful of personal space- each individual may have their own idea of parameter  Never promise specific outcomes so not to get hopes up. Only promise you will do your best to connect them to what they need

 Each designated area will have different responsibilities  Be sure you are prepared for your specific assigned duties  Each volunteer is responsible for the customer directly in front of them at any given time. Do not feel you need to take on additional tasks if you are unable to at that present moment.

 Be sure to dress comfortable and appropriate  T-shirt Colors based on area of volunteering  Do not bring personal items with you if at all possible (i.e. purses, cell phones unless you can keep it on you at all times, etc.)  Please refrain from using your phone while with participants

 Please stay the amount of time you were signed up for or be sure to see a Committee member to let them know you need to leave sooner.  If you do not know an answer to something, try to find a Committee member or someone who can assist with getting the answer.

 Be sure you signed in and all of your contact information is written down and legible  Updates and follow-ups will be sent out after the training and prior to the day of the event  Power Points will be available on the website  Additional training(s) may be available for those unable to attend

 Thank you for your support!!!  Without volunteers like yourselves this event would not be a success.  We hope you find the day to be as rewarding as the individuals you have assisted and consider helping again next year.  The Committee and the Community greatly appreciate your commitment.