Anything Goes Verbal/ Non-Verbal Crisis Model Verbal Escalation

Define therapeutic rapport and its importance in a crisis situation.

Re-establishing of communication with the individual.

DAILY DOUBLE

Name the three (3) productive reactions to fear and anxiety.

1.Increased speed and strength 2. Increased sensory acuity 3. Decreased reaction time

What is proxemics?

Personal Space

What is the purpose or goal of CPI training?

To maintain the CARE, WELFARE, SAFETY, and SECURITY of the staff and students.

Demonstrate the supportive stance and give three (3) reasons for using the stance.

Safety Personal Space Non-Threatening

Name two (2) ways a student acts out.

Verbally Physically

Define precipitating factors and give two (2) examples.

Internal and external factors that may cause acting out behaviors that may cause acting out behaviors that staff has little or no control.

Explain the concepts of kinesics and give two examples.

Gestures and posture Nodding Shaking your head Tapping

Describe empathic listening and give three (3) strategies to show a person is listening.

Showing sincere listening to client through eye contact Uninterrupted listening Eventually repeating back what the person said

Define paraverbal communication and give three (3) characteristics

How you say what you saw Tone Volume Cadence

Name the first stage of the crisis development model and staff attitude

Anxiety Supportive

The second stage on the Crisis Development Model and the staff attitude

Defensive Directive

Staff attitude for Acting Out Person

Nonviolent Physical Crisis Intervention

The fourth stage of the Crisis Development Model and the Staff Attitude

Tension Reduction Therapeutic Rapport

Explain Integrated Experience

Staff attitude and behavior affects the students and visa versa

The name of the 4 th stage of the verbal escalation continuum and the intervention

Intimidation Seek help

Name the third stage of the verbal escalation continuum and the two suggested interventions

Release Allow to vent Isolate

Name the 1 st stage the verbal escalation continuum then give the two (2) and their interventions

QUESTIONING Information seeking  Answer the question Challenging  Set limits in that order

DAILY DOUBLE

Name five (5) levels of the verbal escalation continuum

Questioning Refusal Release Intimidation Tension Reduction

Describe the intervention for refusal, the second stage on the verbal escalation continuum and three (3) criteria to follow

Set Limits Clear Reasonable Enforceable