Session © 2006 Avaya Inc. All rights reserved.© 2005 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. For Internal Use Only. Disaster Recovery Solutions for Dummies Presented by: Gary Collins Comprehensive Communication Services, LLC

Session © 2006 Avaya Inc. All rights reserved. What can cause a loss in communications?

Session © 2006 Avaya Inc. All rights reserved. As recent experience in the Gulf Coast has shown: Disaster response plans must be made with the assumption that, after an event, all standard forms of communications will not exist…… No ground based services of any kind, except simplex radio to radio service. No Telephone services No Cellular services No Public Safety or Commercial radio services No local utilities (power)

Session © 2006 Avaya Inc. All rights reserved. Disasters Can Happen Anywhere …

Session © 2006 Avaya Inc. All rights reserved. Disaster Response Process The three steps of a Disaster Response: Step One: Emergency Notification – You must be able to quickly notify your response team when and where they need to report for a crisis response and the agency must be able to validate what employees are able to respond and by when. This information must be communicated in every means possible – telephone, cellular, , texting, paging, radio service, and voice mail. Step Two: Resource Mobilization You must be able to quickly deploy communication equipment to a disaster site regardless of the location. This requires highly mobile equipment that can be towed, driven, or air lifted to a disaster location. Step Three: Emergency Communications and Response Upon reaching a disaster site, you must be able to quickly establish communications totally independent of all normal local resources and provide a continuous power supply to keep these resources operational indefinitely.

Session © 2006 Avaya Inc. All rights reserved. The standard in the industry has been to a provide mobile command post. A bus or travel trailer with control stations and consoles for replacing the dispatch center that is no longer in operation. What have we learned about these type of solutions? They are very expensive with a good portion of the investment in the vehicle or trailer. They are not capable of reaching certain disaster sites The vehicle becomes a point of failure Require special driver’s license limiting who can drive the vehicle MERC and PERC the solution – an inexpensive small light weight trailer or mobile cabinet equipped with all the communication equipment required to respond to a disaster and can be towed or transported by most standard vehicles or air lifted when necessary.

Session © 2006 Avaya Inc. All rights reserved. Solution Offers Emergency Notification: DCC Mutare Accuvoice Hosted IVR Systems and Disaster Dial Tone Mobile Communications: Mobile Emergency Response Center (MERC) Portable Emergency Response Center (PERC) Clear Channel Satellite Disaster Recovery Packages MultiTech Cellular Gateways Raytheon Interoperability Packages Motorola Radio Repeaters Wireless Access (Aruba, Motorola, Extreme) Mobile Power Portable Generators – diesel or unleaded Mobile Fuel Trailers – 250, 500, or 1,000 gallon Solar Energy Panels – 5,000 watts of power Battery backup systems

Session © 2006 Avaya Inc. All rights reserved. Key Components: Internal Telephone System: S8300/G350 with UPS 24-port PoE 12 or 24 IP 4621 Phones T1/PRI and CO trunks WAN data module Built in VPN Future expansion capability Standard Technologies and interoperable High Power HF, VHF, UHF, or 800 LMR repeaters Highly Mobile Tow with standard vehicles or air drop with helicopters Light Weight NADO Rated Trailer (target weight between 2900lbs and 3500lbs) Self Supporting Tower Site - Generator, Battery power, Wind Power, Solar Power Quick Deployment – full deployment in 15 minutes Gas, Diesel, or J5 fueled generator Customized Radio and Wireless Networking Package based on Customer Requirements Remote Console Operations with laptop computer Optional Broadband Wireless Computer Network Conventional and Project 25 Operation 58 Foot retractable antenna External lighting on trailer for night use Climate controlled storage cabinet with rack mount Clear Channel VSAT satellite service for VoIP/Data with dish and terminal equipment

Session © 2006 Avaya Inc. All rights reserved. AC/Heating Unit Telephone System – Avaya S8300/G350 Satellite SIT & RADD Hard Steel Cabinet – with 19 inch rack System Cabinet Close-Up Motorola Radio Repeaters

Session © 2006 Avaya Inc. All rights reserved. VSAT satellite service 58 foot retractable antenna 4 Hour UPS Gas Powered Generator Stabilization Legs 2 inch towing ball External System View

Session © 2006 Avaya Inc. All rights reserved.

Session © 2006 Avaya Inc. All rights reserved. MERC Enclosed Trailer

Session © 2006 Avaya Inc. All rights reserved. Mission critical solutions for immediate deployment Portable Emergency Response Center (PERC) S8300/G350 with UPS 40-port PoE 36 IP 4621 Phones T1/PRI and CO trunks WAN data module Built in VPN Rugged case for unit and phones/accessories Turn-key/Rapid Deploy Supports Trunking back to Customer HQ location, or PSTN VSAT self-aligning motorized satellite dish MERC Internal Telephone System: T1/PRI and CO trunks WAN data module Motorola High Power HF, VHF, UHF, or 800 LMR repeaters Tow with standard vehicles or air drop with helicopters Light Weight NADO Rated Trailer Self Supporting Tower Site – 58ft Generator, Battery power, Wind Power, Solar Power Gas, Diesel, or J5 fueled generator Customized Radio and Wireless Optional Broadband Wireless Computer Network 58 Foot retractable antenna Climate controlled storage cabinet with rack mount VSAT satellite service for network Mobile Command Center Motor Coach based mobile command post Extended deployment w/living quarters HUB hosting capabilities Internal generator Climate controlled Motorola radio repeaters VSAT satellite service Internal telephone system Internal data switch for internet access and LAN

Session © 2006 Avaya Inc. All rights reserved. Additional Solutions Cellular Gateways provide an alternative dial tone source.. Raytheon Interoperability units including ACU We can also provide radio repeaters to set up your MERC as a stand alone repeater site or to have it serve as a relay station Wireless access points that can become part of a MESH network. Motorola Radio repeaters – VHF, UHF, 800, P25. Outdoor rated laptops with high resolution screens, GPS, and radio integration. Portable antenna mast system – can go up to 50 feet.

Session © 2006 Avaya Inc. All rights reserved. Roof Mount Satellites In-house genertaors Avaya duplicated servers PERC in-house units Uninterrupted Power Supply

Session © 2006 Avaya Inc. All rights reserved. Portable Fuel Station – 250, 500, or 1,000 gallon options. Can also provide dual tanks for diesel or unleaded Solar Energy Trailers – supplies 12 hours of battery storage at 5,000 watts

Session © 2006 Avaya Inc. All rights reserved. MERC Funding Packages Customized for Both Commercial and Public Customers Accommodates Both Capital and Operating Budgets –Capital Budgets Commercial - $1.00 Purchase Option Financing Public – Tax Exempt Lease Purchase –Operating Budgets Commercial/Public - Fair Market Value (FMV) Lease Commercial/Public - No Purchase Option Lease Term –24, 36, 48 or 60 Month Terms Periodic Payments –Monthly, Quarterly, Semi-Annual or Annual Payments

Session © 2006 Avaya Inc. All rights reserved. Clear Channel Satellite Network Options

Session © 2006 Avaya Inc. All rights reserved. Q & A