4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©1 Getting a Life: Employment as an expected outcome for youth and adults with disabilities Exploring the shift to Customised, Supported Employment

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Typical Employment Employers determine overall workplace needs and create job descriptions to meet those needs Businesses advertise those positions in the community and welcome job seekers to apply and compete Employers expect those selected to meet the “whole package” of duties Marc Gold & Associates©2

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©3 Unbundling demand Employers have typically met needs by bundling demands into job descriptions Job seekers with complex lives often don’t have the “whole package” to offer. Tough economic times make it even harder to compete Customised Employment allows employers to “unbundle” demand and to take advantage of discrete competencies and meet unmet needs

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Making a New Business Case Unmet needs: Tasks that need to get done but are not getting done Aspects of jobs better performed by others: Tasks that could be performed by someone with a lower pay grade Jobs needing specific assistance: Tasks needing additional productivity within a workplace Marc Gold & Associates©4

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©5 What about Jennie, a young woman who never considered a working life much less what she might want to do?

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©6 She was employed at a logistics company for a year and a half…

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©7 Jenni now works at a local natural gas company using customized supported employment

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©8 Customised Employment Customised employment means individualizing the employment relationship between employees and employers in ways that meet the needs of both. It is based on an individualized determination of the strengths, needs, and interests of the person with a disability, and is also designed to meet the specific needs of the employer.

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) The Employment Matrix Marc Gold & Associates©9 There are job seekers who will not need either SE or CE to become employed and to stay employed There are job seekers who will need CE to become employed but will not need SE to stay employed There are job seekers who will not need CE to become employed but who will need SE to stay employed There are job seekers who will need both CE to become employed and SE to stay employed Natural Supports and Reasonable Accommodation only Supported Employment and Natural Supports Competitive Employment Customised Employment

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©10 Features and Benefits of Customised Employment The discovery process reduces recruitment costs by getting to know job seeker’s “strengths, needs and interests The customised plan helps assure job seekers are connected with potential employers of their interest Employers can target specific areas of workplace need and know the tasks will get done

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©11 Features and Benefits of Customised Employment The customised relationship is completely voluntary on the employer’s part Job seekers are encouraged to allow “positive disclosure” of the work impact of their complexity and challenges Pay can be negotiated from minimum/entry to that typically paid for similar jobs

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©12 Features and Benefits of Customised Employment Applicable to all users of the workforce system and can be offered to an array of potential and current employees Includes on-going supports and other services, as needed Allows employers to meet goals of increasing diversity and hiring individuals with complexities in a way that benefits their business

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©13 Customised Employment All workplaces have unmet needs, even when fully staffed, but particularly in difficult economic times

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©14 Customised Employment Employers can turn each unmet need into a task. 1. Excess data entry 2. Assisting receptionist during heavy calling 3. Performing episodic duties: collating for meeting 4. Augmenting low producing employees 5. Relieving employees during break

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©15 Customised Employment Pool of Job Seekers Job Developer Employers can then contact a local Employment Service Provider agency in the community and request one or more job seekers who are felt to be interested in the type of work done and with the specific skills needed for the tasks

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©16 Categories of SE Customised Employment Single source jobs : Job descriptions based on tasks derived from a single traditional job Multiple source jobs: Job descriptions based on tasks derived from a variety of jobs Created Jobs: Job descriptions based on heretofore unmet needs of a work setting Contract Jobs: Carved, negotiated or created job descriptions performed under a contract Micro-enterprises: Small businesses based on the unmet needs of a local market

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©17 Single Source Jobs: Tasks derived from a file clerk position to do sorting and filing

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©18 Single Source job: Electric power company video editing

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©19 Multiple Source Job: Performing various jobs within a music store – set-up, cleaning…

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©20 Multiple Source job: Local radio station Tasks from: Reception DJs Advertising Station manager

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©21 Created Jobs: Providing delivery in an insurance company

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©22 Created jobs: Stopping “Slip and Falls” in a factory

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©23 Contract Jobs: Data entry in a county personnel office

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©24 Created job: Starting a micro-business

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©25 Essential ingredients of success: The Customised Process Discovery Capturing discovery through profiles Customised employment planning Portfolio/visual resume development Job development representation Here, CE dovetails with Supported Employment Workplace analysis, accommodations, job site support

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©26 The essence of discovery Discovery: to gain insight or knowledge of something previously unseen or unknown; to notice or realize; to make known, reveal, disclose

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©27 What we usually know about the people we try to assist – just the tip of the iceberg We need to know much more The Iceberg Analogy of Discovery

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©28 Discovery, an alternative to assessment Discovery provides, in a non-traditional, common-sense format, the information needed to determine the conditions for successful employment, interests toward an aspect of the job market and the unique contributions of any person with complex life issues. This is accomplished by addressing the question, “Who is this person?” and translating the features of everyday life into employment possibilities.

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Focus areas for Discovery Conditions necessary for successful employment Interests towards certain aspects of the local job market Specific contributions that might be offered to potential employers Marc Gold & Associates©29

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Self-concept Siblings Close friends Extended family/relatives Educators Co-workers Professionals in our lives Parents We are all like pieces in a complex jig-saw puzzle Old friends Community members Who is this person?

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Discovery finds the pieces and puts them together This is who I am. Profile

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©32 Discovery allows us to determine who the job seeker is by “casting a broad net” over life. Discovery Process Responsibilities Challenges Transportation Complexities Hobbies Skills Interest Areas Education Self-Image

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©33 Anna loved her camera, always taking pictures that were perfectly centered

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Discovery uses our communities and activities of everyday life Marc Gold & Associates©34

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Life competencies that are 1 : 1 to possible workplaces Marc Gold & Associates©35

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Life competencies that might be translated to other workplace skills Marc Gold & Associates©36 Route finding around workplace Being responsible

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©37 We discovered Larry waited for the mailman every day at three o’clock…

4101 Gautier-Vancleave Rd. Ste. 102 Gautier, MS (228) Marc Gold & Associates©38 Elizabeth always carried a book around. It made her feel she was part of her professionally oriented family.