Chadwick, Inc.: The Balanced Scorecard Norwalk Division Vision: “To lead the industry in the development, manufacture and sale of ethical drugs for human and animal use, distinguishing ourselves by providing high quality, effective products to local retail stores, hospitals, health service organizations, and veterinary practices, in order to generate superior returns for our investors, opportunities for our employees, and well-being for members of the community.”

Financial Goals Measures Improve/ Maintain Profitability ROCE Increase Revenues Sales

Customer Goals Measures Expand Market Share Market share Satisfy, Identify Unmet Customer Needs % of return Customers

Internal Business Processes Goals Measures Develop New Compounds # of products in development Maintain/Improve upon Development & Manufacturing Cost of goods Time to market # of defects

Learning and Growth Goals Measures Improve $ spent on training Employee Skills Develop # of new drug New Compounds applications

Chadwick, Inc.: The Balanced Scorecard Vision: “To lead the industry in the development, manufacture and sale of ethical drugs for Chadwick, Inc.: The Balanced Scorecard Norwalk Division human and animal use, distinguishing ourselves by providing high quality, effective products to local retail stores, hospitals, health service organizations and veterinary practices, in order to generate superior returns for our investors, opportunities for our employees, and well - being for members of the community.” Financial Goa ls Measures Improve/ ROCE Maintain Profitability Increase Sales Revenues Customer Goals Measures Expand Market Market share Share Satisfy, Identify Unmet % of return Customer Needs customers Internal Business Processes Goals Measures Develop New # of products in Compounds development Maintain/Improve Cost of goods Upon Development time to market & Manufacturing # of defects Efficiencies Learning and Growth Goals Measures Improve $ spent on training Employee Skills Develop # of new drug New C ompounds applications