The Rough Guide to consultation skills

Slides:



Advertisements
Similar presentations
The Calgary-Cambridge guides to the medical interview Jonathan Silverman e coll Il processo della comunicazione medica Prof.ssa Maria Grazia Strepparava.
Advertisements

Building the relationship. Occurs throughout the interview Occurs throughout the interview Important in Specialist medicine Important in Specialist medicine.
Consultation Models Dr Darren Tymens, 2003.
The Consultation literature
Active Listening Techniques
Telephone consultations. Why discuss them? Major increase in use of telephone in primary care (like banking, insurance etc) No undergraduate training.
The consultation is at the heart of general practice
Management of Time in the Consultation Andrew Mowat.
Mentoring Awareness Workshop
Responding to non-verbal communication All children use non-verbal cues. Babies cry and older children use facial expressions and body language. Cultural.
Session 2: Building Relationships
Marcy Rosenbaum Department of Family Medicine.  Preparation for clinical rotations  Practice sessions  Learn from experience and each other.
Consultation Models: Neighbour Helen Locking VTS January 2005.
Using video to explore behavioural skills in the consultation The Calgary-Cambridge approach.
115 working with others task A
Chapter 14 Oral and Nonverbal Communication
Consultation Dr. JAWAHER AL-AHMADI MB. ABFM. SBFM.
Communication skills Communication Skills.
28 Aug 02 MSL102_06 - Active Listening Active Listening.
Roleplay scenarios Practising the skills. Doctor’s tasks 1.Greetings and introductions 2.Listening without interruption to the whole of the patient’s.
Chapter 6 Therapeutic Communication
THE CONSULTATION. OUTCOME PROCESS BAD CONSULTATIONS PRESCRIBING TELEPHONE CONSULTATIONS.
Communicating In Groups. Introduction I need four volunteers. (Five minute discussion) Did you notice anything unusual about each students behavior? Happiness.
Consultation Models The Second Termers Why the consultation? Pivotal to everything we do as GPs Gives insight into doctor-patient relationship Likely.
Developing Communication Skills Chapter 9
Aim: How can we use a pet peeve as a topic of a speech? Do Now: What annoys you? HW: Continue planning your “Pet Peeve” speech. Presentations begin TOMORROW!!!!
 Communication allows us to connect to other people  Communication is a combination of verbal and non- verbal skills.
Bell Ringer  List the problems of yesterday’s SIMON SAYS game!  2 nd list some emotions that you felt as the game unfolded and as problems persisted.
The S-P-I-K-E-S Six-Step Protocol Dr Robert Buckman & Dr Walter Baile
Giving effective performance feedback. Session objectives Identify the uses of feedback Explore the methods of providing feedback to learners Explore.
 Communication at work is different than communication with friends.  It’s important to be able to accept criticism…don’t take it personally.  It’s.
Assessment skills Steve Wood Lecturer. Planning Planning leads to effective management of time Think of the resources you will need Referral letter, and.
Communication. © 2012 Pearson Australia ISBN: Communication Communication: How we interact with others.
TIPs on Effective Listening. Why Listen Better ? Improve Communication Build Rapport Leave a Good Impression.
Mosby items and derived items © 2011, 2006 by Mosby, Inc., an affiliate of Elsevier Inc.
Interpersonal relations as a health professional
Consultation Analysis VTS 22/9/04. Consultation Models z Stott & Davis z Pendleton et al z Roger Neighbour z Cambridge-Calgary.
The Power of 4:1 Ratio “How to improve behavior by pointing out what students do right”
Attending & Listening Skills Foundation for the other intervention skills covered in the course.
Soft Skills for a Digital Workplace: Verbal Communication Unit B: Working with Customers.
Active Listening Skills. Show that you are listening to the person and are interested in their point of view. Active listening includes; Attending Questioning.
Effective Communication Skills
THE CONSULTATION. OBJECTIVES:  Use different ways of communication skills which encourage patients’ participations in consultation by mastering the following.
STUDY IMPLEMENTATION Day 2 - Session 5 Interview guides and tips for effective strategies.
Motivational Interviewing. Motivational Interviewing – MI A style of counselling that aims to facilitate patient-driven decisions to change harmful behaviour.
ACC 225 Week 1 CheckPoint Financial Statements CheckPoint: Financial Statements · Resource: Fundamental Accounting Principles, Ch. 1 · Consider that you.
Tactical Communications
MRCPsych Communication Skills Module
Communication and The Consultation
Consultation Models.
Masters in Medical Education in Clinical Contexts
Department of Postgraduate GP Education
Communication and Social Style
The consultation is at the heart of general practice
Advanced consultation skills
The Consultation literature
The angry patient/a complaint
Skills for engaging in potentially “difficult” conversations
Unit 1 Lesson 11 Practice: Listening and Responding to the Emotions of Others.
TODAY’S AGENDA: PICK UP TEST TWO HAND OUT TEST THREE
Do You Speak English? – Consulting across Language Barriers
Explaining medical conditions
Consultation Models.
The first 2 minutes are key
Do You Speak English? – Consulting across Language Barriers
Unit 1 Lesson 11 Practice: Listening and Responding to the Emotions of Others.
Explaining medical conditions
Do You Speak English? – Consulting across Language Barriers
Management of Time in the Consultation
Chapter 9: Communicating Effectively
Presentation transcript:

The Rough Guide to consultation skills

Consultation tasks Establish rapport Get the patient to tell you what is wrong Explore what the patient hasn’t told you What does the patient think is wrong and what do they want? Summarise (frequently!) Examine the patient Explain the problem Share management options Safety net

Five checkpoints (Roger Neighbour) Connect Summarise Hand over Safety net Housekeeping

Consultation tasks Establish rapport Get the patient to tell you what is wrong Explore what the patient hasn’t told you What does the patient think is wrong and what do they want? Summarise (frequently!) Examine the patient Explain the problem Share management options Safety net

An exercise in establishing rapport

‘Eliciting’ micro-skills Nudging Echoing Feedback-eg ‘I noticed’ Checking (mini summary) Explain why you are asking Statement as a question ‘My friend John’ The ‘square search’

Group work to practice micro-skills 1. haematuria 2. several episodes of severe abdominal pain 3. a cough for 6 weeks

Recognising and responding to cues verbal emotional Non-verbal

What a cue is and what it is not

Verbal cues to hidden agenda What is said What is not said Speech censoring Turbulence Imprecise language Emotive language Opening gambits and curtain raisers

Non-verbal cues The ‘set-up’ Body language Eye contact, internal search

Emotional cues Micro emotions Unexpected emotions Mismatched emotions

What to do with cues? Ignore them Notice them and store for later Comment Act, change the consultation plan

Feedback: Privacy Policy Feedback
Do Not Sell My Personal Information
About project: SlidePlayer Terms of Service

© 2025 SlidePlayer.com. Inc. All rights reserved.