Copyright © 2010, 2007, 2004 Pearson Education, Inc 1 Prepared By: Renee Brokaw University of North Carolina, Charlotte This multimedia product and its contents are protected under copyright law. The following are prohibited by law: Any public performance or display, including transmission of any image over a network; Preparation of any derivative work, including the extraction, in whole or in part, of any images; Any rental, lease, or lending of the program.

Copyright © 2010, 2007, 2004 Pearson Education, Inc Unit 2 Interpersonal Communication 2

Copyright © 2010, 2007, 2004 Pearson Education, Inc Chapter 7 Understanding Interpersonal Communication 3

Copyright © 2010, 2007, 2004 Pearson Education, Inc Communication Principles of a Lifetime 4

Copyright © 2010, 2007, 2004 Pearson Education, Inc Involves Quality Impersonal communication –Treats people as objects Doctors and their “bedside manner” –Improve their rapport with patients –Ask questions –Listen effectively 5

Copyright © 2010, 2007, 2004 Pearson Education, Inc Involves Mutual Influence and Manages Relationships Mutual Influence –Both partners affected Manages Relationships –Relationships of circumstances –Relationships of choice 6

Copyright © 2010, 2007, 2004 Pearson Education, Inc Initiating Relationships Short and long-term attraction Similarity Physical and sexual attraction Proximity Complementarity 7

Copyright © 2010, 2007, 2004 Pearson Education, Inc Why We Like Whom We Like Attraction Interpersonal attraction Short-term initial attraction Long-term initial attraction 8

Copyright © 2010, 2007, 2004 Pearson Education, Inc Similarity “Opposites attract, but dramatic opposites seldom last.” 9

Copyright © 2010, 2007, 2004 Pearson Education, Inc Physical and Sexual Attraction Physical attraction –Lack of improves internet interaction Sexual attraction –Matching hypothesis Attracted to people of equal attraction 10

Copyright © 2010, 2007, 2004 Pearson Education, Inc Challenge Question Physical and sexual attraction A.Are the same thing. B.Are different kinds of appeals. C.Are not influenced by culture. D.Remain fairly constant over time. 11

Copyright © 2010, 2007, 2004 Pearson Education, Inc Answer Physical and sexual attraction A.Are the same thing. B.Are different kinds of appeals. C.Are not influenced by culture. D.Remain fairly constant over time. 12

Copyright © 2010, 2007, 2004 Pearson Education, Inc Proximity The closer the better Impact of internet vs. face-to-face meetings 13

Copyright © 2010, 2007, 2004 Pearson Education, Inc Communicating Our Attraction Immediacy behaviors –Sit closer –Increase eye contact and touch –Lean forward –Use an open body orientation –Use vocal variety –Smile 14

Copyright © 2010, 2007, 2004 Pearson Education, Inc Complementarity Psychologist William Schutz –Three interpersonal needs Inclusion Control Affection 15

Copyright © 2010, 2007, 2004 Pearson Education, Inc Strategies for Anxiety Reduction Uncertainty Reduction Theory –Passive Observing and gathering information –Active Seek third-party opinions and information –Interactive –Seek direct opinions and information 16

Copyright © 2010, 2007, 2004 Pearson Education, Inc Challenge Question Derek spots an attractive woman at a party and asks his friend whether he knows her. This illustrates what type of uncertainty reduction strategy? A.Active B.Passive C.Interactive D.Third party 17

Copyright © 2010, 2007, 2004 Pearson Education, Inc Answer Derek spots an attractive woman at a party and asks his friend whether he knows her. This illustrates what type of uncertainty reduction strategy? A.Active B.Passive C.Interactive D.Third party 18

Copyright © 2010, 2007, 2004 Pearson Education, Inc The First Conversation “Hanging out” vs. “Dating” Avoid “pick-up” lines Find something in common 19

Copyright © 2010, 2007, 2004 Pearson Education, Inc Ask Great Questions Tailor question to person Avoid too many “yes,” and “no” questions Don’t ask really personal questions Listen to answers and seek affirmations –“Do you agree?”…”What do you think?” 20

Copyright © 2010, 2007, 2004 Pearson Education, Inc Powerful Questions Life Coach Laura Whitworth –“What does what you want look like?” –“What about this is important to you?” –“What did you learn?” –“What do you really want?” –“What do you need to be?” 21

Copyright © 2010, 2007, 2004 Pearson Education, Inc Avoid Self-Absorption Conversational narcissism –You are the center of the universe Self-Absorbed communicator style –You dominate and focus conversation on yourself 22

Copyright © 2010, 2007, 2004 Pearson Education, Inc Maintaining Relationships: Self-Disclosure and Sharing Feelings Improves quality of relationship Validates our perception of reality Increases self-awareness Is a liberating experience Facilitates social control Helps manage stress and anxiety Fulfills human need to be liked 23

Copyright © 2010, 2007, 2004 Pearson Education, Inc Self-Disclosure Reciprocity –Give and take Appropriateness –Consider propriety of certain information 24

Copyright © 2010, 2007, 2004 Pearson Education, Inc Self Disclosure, Intimacy and Gender Intimacy –Bonding, closeness and emotional connection Gender –Men’s intimacy centered around activities –Women’s intimacy centered around communication 25

Copyright © 2010, 2007, 2004 Pearson Education, Inc Altman and Taylor’s Model of Social Penetration 26

Copyright © 2010, 2007, 2004 Pearson Education, Inc Challenge Question According to Altman and Taylor’s social penetration model, intimate relationships are characterized by self-disclosures that are A.Broad but not deep. B.Deep but not broad. C.Broad and deep. D.Neither broad nor deep. 27

Copyright © 2010, 2007, 2004 Pearson Education, Inc Answer According to Altman and Taylor’s social penetration model, intimate relationships are characterized by self-disclosures that are A.Broad but not deep. B.Deep but not broad. C.Broad and deep. D.Neither broad nor deep. 28

Copyright © 2010, 2007, 2004 Pearson Education, Inc Johari Window 29

Copyright © 2010, 2007, 2004 Pearson Education, Inc Expressing Emotion Compared to other cultures, U.S ranks in middle 30 American Culture Teaches Behavior ChildrenTo Mask emotion MenTo equate expressing emotion with weakness WomenTo express emotion freely