Ken Laudon, Management Information Systems, 11/e, 2010, Pearson

2  現任虎尾科大助理教授 (Sharepoint, BI, Database, Optimization) 邑泰科技 SOA 、 BI 顧問  全球人壽總部、台北科技大學 BI 演講  台中港務局、興農、恒耀工業、靜宜大學、日東電工 BI 系統訓練與導入建置  朝陽科大、屏東商業技術學院、台中技術學院協助 SOA 教育訓練  咖啡簡餐店網路版 POS 系統建置  雲端系統建置（學術研究）  網格非線性最佳化系統開發  新竹市政府、公路局網頁系統開發  華邦電子、晶元科技  東元電機配料管理系統  農委會育苗管理系統  榮民製藥廠、金門電力公司人事薪資系統  相關證照： › Sun Certified Java Programmer › IBM Certificated SOA Solution Designer › IBM Cognos Administrator › IBM Cognos Author › IBM DB2 Fundamental › Microsoft SQL Server 2008 Implementation and Maintenance › Microsoft SQL Server 2008 Business Intelligence

 Network  Homepage design  Programming (Java, VB, C#, …)  Database  Data Mining  ERP  Business Intelligence

 Chapter 1: Information Systems in Global Business Today  Chapter 2: Global E-Business: How Businesses Use Information Systems  Chapter 3: Information System, Organizations, and Strategy  Chapter 4: Ethical and Social Issue in Information Systems

 Chapter 5: IT Infrastructure and Emerging Technologies  Chapter 6: Foundations of Business Intelligence: Databases and Information Management  Chapter 7: Telecommunications, the Internet, and Wireless Technology  Chapter 8: Securing Information Systems

 Chapter 9: Achieving Operational Excellence and Customer Intimacy: Enterprise Applications  Chapter 10: E-Commerce: Digital Markets, Digital Goods  Chapter 11: Managing Knowledge and Collaboration  Chapter 12: Enhancing Decision Making

 Chapter 13: Building Information Systems  Chapter 14: Managing Projects  Chapter 15: Managing Global Systems

1 Chapter Information Systems in Global Business Today

LEARNING OBJECTIVES Management Information Systems Chapter 1 Information Systems in Global Business Today Understanding the effects of information systems on business and their relationship to globalization. Explain why information systems are so essential in business today. Define an information system and describe its management, organization, and technology components.

Define complementary assets and explain how they ensure that information systems provide genuine value to an organization. Describe the different academic disciplines used to study information systems and explain how each contributes to our understanding of them. Explain what is meant by a sociotechnical systems perspective. LEARNING OBJECTIVES (Continued) Management Information Systems Chapter 1 Information Systems in Global Business Today

2 Chapter Global E-Business: How Businesses Use Information Systems

LEARNING OBJECTIVES Management Information Systems Chapter 2 Global E-Business: How Businesses Use Information Systems Define and describe business processes and their relationship to information systems. Evaluate the role played by systems serving the various levels of management in a business and their relationship to each other. Explain how enterprise applications, collaboration and communication systems, and intranets improve organizational performance.

Explain the difference between e-business, e-commerce, and e- government. Assess the role of the information systems function in a business. LEARNING OBJECTIVES (Continued) Management Information Systems Chapter 2 Global E-Business: How Businesses Use Information Systems

3Chapter Information Systems, Organizations, and Strategy

LEARNING OBJECTIVES Management Information Systems Chapter 3 Information Systems, Organizations, and Strategy Identify and describe important features of organizations that managers need to know about in order to build and use information systems successfully. Demonstrate how Porter’s competitive forces model helps companies develop competitive strategies using information systems. Explain how the value chain and value web models help businesses identify opportunities for strategic information system applications.

Demonstrate how information systems help businesses use synergies, core competencies, and network-based strategies to achieve competitive advantage. Assess the challenges posed by strategic information systems and management solutions. LEARNING OBJECTIVES (Continued) Management Information Systems Chapter 3 Information Systems, Organizations, and Strategy

4 Chapter Ethical and Social Issues in Information Systems

LEARNING OBJECTIVES Management Information Systems Chapter 4 Ethical and Social Issues in Information Systems Identify the ethical, social, and political issues that are raised by information systems. Identify the principles for conduct that can be used to guide ethical decisions. Evaluate the impact of contemporary information systems and the Internet on the protection of individual privacy and intellectual property. Assess how information systems have affected everyday life.

5 Chapter IT Infrastructure and Emerging Technologies

LEARNING OBJECTIVES Management Information Systems Chapter 5 IT Infrastructure and Emerging Technologies Define IT infrastructure and describe its components. Identify and describe the stages and technology drivers of IT infrastructure evolution. Assess contemporary computer hardware platform trends. Assess contemporary software platform trends. Evaluate the challenges of managing IT infrastructure and management solutions.

6 Chapter Foundations of Business Intelligence: Databases and Information Management

LEARNING OBJECTIVES Management Information Systems Chapter 6 Foundations of Business Intelligence: Databases and Information Management Describe how the problems of managing data resources in a traditional file environment are solved by a database management system Describe the capabilities and value of a database management system Apply important database design principles Evaluate tools and technologies for accessing information from databases to improve business performance and decision making Assess the role of information policy, data administration, and data quality assurance in the management of firm’s data resources

7 Chapter Telecommunications, the Internet, and Wireless Technology

LEARNING OBJECTIVES Identify the principal components of telecommunications networks and key networking technologies. Describe the main telecommunications transmission media and types of networks. Explain how the Internet and Internet technology work and how they support communication and e-business. Identify the principal technologies and standards for wireless networking, communication, and Internet access. Assess the value to business of radio frequency identification (RFID) and wireless sensor networks. Management Information Systems Chapter 7 Telecommunications, the Internet, and Wireless Technology

8 Chapter Securing Information Systems

LEARNING OBJECTIVES Explain why information systems are vulnerable to destruction, error, and abuse. Assess the business value of security and control. Identify the components of an organizational framework for security and control. Evaluate the most important tools and technologies for safeguarding information resources. Management Information Systems Chapter 8 Securing Information Systems

9 Chapter Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

LEARNING OBJECTIVES Evaluate how enterprise systems help businesses achieve operational excellence. Describe how supply chain management systems coordinate planning, production, and logistics with suppliers. Explain how customers relationship management systems help firms achieve customer intimacy. Identify the challenges posed by enterprise applications. Describe how enterprise applications are used in platforms for new cross-functional services. Management Information Systems Chapter 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

10 Chapter E-Commerce: Digital Markets, Digital Goods

LEARNING OBJECTIVES Identify the unique features of e-commerce, digital markets, and digital goods. Describe how Internet technology has changed business models. Identify the various types of e-commerce and explain how e- commerce has changed consumer retailing and business-to-business transactions. Evaluate the role of m-commerce in business, and describe the most important m-commerce applications. Identify the principal payment systems for electronic commerce. Management Information Systems Chapter 10 E-Commerce: Digital Markets, Digital Goods

11 Chapter Managing Knowledge and Collaboration

LEARNING OBJECTIVES Assess the role of knowledge management and knowledge management programs in business. Describe the types of systems used for enterprise- wide knowledge management and demonstrate how they provide value for organizations. Describe the major types of knowledge work systems and assess how they provide value for firms. Evaluate the business benefits of using intelligent techniques for knowledge management. Management Information Systems Chapter 11 Managing Knowledge

12 Chapter Enhancing Decision Making

LEARNING OBJECTIVES Management Information Systems Chapter 12 Enhancing Decision Making Describe different types of decisions and the decision- making process. Assess how information systems support the activities of managers and management decision making. Demonstrate how decision-support systems (DSS) differ from MIS and how they provide value to the business. Demonstrate how executive support systems (ESS) help senior managers make better decisions. Evaluate the role of information systems in helping people working in a group make decisions more efficiently.

13 Chapter Building Information Systems

LEARNING OBJECTIVES Management Information Systems Chapter 13 Building Information Systems Demonstrate how building new systems produces organizational change. Identify and describe the core activities in the systems development process. Describe the principal methodologies for modeling and designing systems. Compare alternative methodologies for building information systems. Identify and describe new approaches for system building in the digital firm era.

14 Chapter Managing Projects

LEARNING OBJECTIVES Management Information Systems Chapter 14: Managing Projects Identify and describe the objectives of project management and why it is so essential in developing information systems. Compare methods for selecting and evaluating information systems projects and methods for aligning them with the firm’s business goals. Describe how firms can assess the business value of information systems projects. Analyze the principal risk factors in information systems projects. Select appropriate strategies for managing project risk and system implementation.

15 Chapter Managing Global Systems

LEARNING OBJECTIVES Management Information Systems Chapter 15 Managing Global Systems Identify the major factors driving the internationalization of business. Compare strategies for developing global businesses. Demonstrate how information systems can support different global business strategies. Identify the challenges posed by global information systems and management solutions. Evaluate the issues and technical alternatives to be considered when developing international information systems.