1 Managing Different Generations in the Workplace A YouGotClass on-line course presented by Kassia Dellabough, PhD I need to Communicate more effectively

Emerging Issues at Work 2

Global Work Environment 3 The Pew Internet & American Life project

4 Generational Communication Wassup? Get my text? Were you at the meeting? Did you get my ? I sent a memo This is a waste of time, I work better alone He called me that he can’t make it What happened to the work ethic?

Course Agenda Unit 1 - What makes these generations different ?  The transition from the Industrial Age to the Internet Age  How Gen X, Boomers, Gen Y differ  Work values in the 21 st Century 5

Course Agenda Unit 2 - How Gen X and Gen Y perceive time.  Knowledge work and the value of time  Time as key to profitability  The focus on outcomes  Meetings the work 6

Course Agenda Unit 3 - What motivates Gen X and Gen Y at work?  The reinvention of family  Work hard and play hard  Monetary and non-monetary rewards  The new career development path 7

Course Agenda Unit 4 - Work styles and technology  Customizing work styles & process Peak work time and place  A new role for technology at work  Working collaboratively  And what about the NEXT Generation? 8

YOUR GOALS 9

10 Communication

11 Inventions That Changed the Way We Communicate  The car  Telephone  Airplane  Answering machine  Computers   Cell phones  Digital cameras  Cloud computing

12 Innovations in Communication  Ball Point Pen 1945  Telegraph 1828  Radio  Television ’s  Airplanes  Telephone 1870’s

Fax Modem Answering Machine Newsletter BBS Pagers Web PowerPoint Voice Mail Cell Phone Instant Messenger Contact Managers VOIP Wikki / Forums Survey Monkey Zoomerang E-Commerce Newsletters Amazon Blackberry PDA RSS Feeds Blogs Ebay Google Paypal Podcasts YouTube MySpace Web Support CraigsList Skype Digital Signage Videophone Tele- commuting

14 Preferred Communication Tools  SENIORS: face-to-face, phone (land- line), U.S. mail, newspapers, magazines  BOOMERS: , phone, face-to-face, newspapers, magazines, on-line resources  GEN X: web sites, , on-line newspapers & resources, cell phone  GEN Y: Facebook (etc.), Text, Cell Phone, web sites, skype  GEN NEW - ?

15 Cell phone or Computer? A long way from DOS…

16 Defining the Generations* Seniors 1920 – 1944 Baby Boomer Generation X Generation Y Generation Next? I, X, G now

17 GENERATIONS: The Cohort Experience Members of a generation are linked by experiences shared during their formative years. These shared experiences contribute to the creation of shared values, attitudes and behaviors.

18 What Were YOU doing in High School?  Favorite music  Values:  Work, sexual behavior, drugs, dress  How did you refer to your teachers?  What did you do after school?  How did you stay in touch with your friends?  What was the political climate?  What were your career goals?  What was the job outlook?  What was the technology of the day?

19 Generation Gaps  Attitudes  Expectations  Perceive Differently  Learn Differently  Teach Differently  Work Differently

20 Learning Working Marketplace Behaviors

21 Loyal, the recycling generation

22 Daily Life and Society: Prosperity Stability uniform

23 The Baby Boomers  Born:  McCarthy Hearings  Polio Vaccine  Rosa Parks  Sputnik  First Nuclear Power Plant  JFK  Peace Corps  Cold War  John Glenn  Vietnam  Martin Luther King  Woodstock  Kent State

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25 Understanding Generation X Photo, Courtesy of Grease, Tattoos from Grease, St. Paul Minnesota (

26 I AM NOT A BABY BOOMER! Work “under the radar”

27 The Millennial Gen Y

28 Who is Generation Y?

29  78 Million People  Technology Savvy  20,000 TV commercials/year since birth  Most media savvy generation  Confident  Optimistic  Politically active

The NEXT Generation…… 30

Find out how your co- workers in other generations approach work discover something new about yourself and your generation. Get an understanding of each of the four generations. Course Outcomes

Learn the distinguishing characteristics of each that impact their approach to the workplace. Take back practical tips and techniques for communicating generationally in the workplace. Course Outcomes

33 Next Class April 7 - May 2, 2014 questions? Contact