Maundy Relief Trust Lucy Hardwick Scaitcliffe Community Centre Mohammed Abid Lancashire Women’s Centre Liz Islam HARV Debbie Fawcett Hyndburn Citizens Advice Bureau Jill Myers Hyndburn Borough Council Kerry Molineux HAN Project Board Members Age UK Lancashire Donna Studholme

Aims  To improve:  clients’ ability to access information and advice services  the level of provision available  the quality of advice provision  the referral process between agencies  To identify gaps in service provision and areas of unmet need  To assist partners in developing a strategy to address this need

Client Journey

Self - help Telephone assessment Adviceline Face to face assessment or advice Referral Client journey

Progress to date on outputs:  Initial mapping  Generalist adviser working within partner organisations  Referral process agreed between partners  Training needs analysis done and training started  Publicity leaflets  Website developed

Progress to date on outcomes:  Improvement in Client outcomes  Knowledge  Co-operation  Speed  Quality

Next Steps:  Electronic referrals  Publicise the network  Expand network to include more referral partners  Achieve quality standards  Develop funding strategy  SROI report