Unit 1Promoting Quality Care

Effects of discrimination Embarrassment Hurt Loss of confidence Low self esteem Shock Humiliation Anger Aggression Loss of appetite Stress Unable to sleep Self harm Depression

How people learn prejudice PRIMARY SOCIALISATION Parents are prejudiced Children adopt/copy parents attitudes and actions What parents say must be true. Secondary Socialisation: Schools eg boys before girls on register Workplace eg racist jokes Peers/friends eg conforming with their beliefs to fit in Media eg sexist material or setting a racist agenda

Legislation Sex Discrimination Act Equal Pay Act Race Relations Act Disability Discrimination Act SENDA Equal Opportunities Commission Commission for Racial Equality Disability Rights Commission

Legislation Strengths Covers direct; indirect; victimisation and harassment Monitored and supported by Commissions Makes clear discrimination is unacceptable Weaknesses Can’t change attitudes Only civil laws Don’t know they have been discriminated Don’t do anything because ignorance or fear of losing job

CHILDREN ACT Main principles Welfare of children is paramount (paramountcy principle) ie keep children safe Children best brought up in own homes Children should be listen to Services work in partnership with parents Use courts as last resort

Mental Health Act Defines mental disorder. Treatment and admission to hospital without compulsion is best, BUT gives clear grounds for compulsory treatment and admission: those suffering from mental disorder and are a danger to themselves or others; Provides those detained with rights through the Mental Health Review Tribunal, ie can appeal against compulsory detention.

Human Rights Act Provides: Right to life Prohibits use of torture Right to fair trial Right to respect for private and family life Freedom to marry Freedom of thought conscience and religion; Freedom of expression Right not to be discriminated against

BARRIERS to accessing services Physical eg steps; stairs; revolving doors Financial eg lack of money to get to services Geographical: distance from services Psychological: sense of shame or fear that stops access to service Cultural/Linguistic: difficulty reading or speaking English or other cultural barrier, eg male doctor.

Overcoming Barriers Physical: ramps, automatic doors; lifts; grab rails; accessible toilets Financial: advice on getting additional funding Geographical: dial a ride; free transport; outreach services Psychological: well-man clinics; health promotion campaigns eg STDs Cultural/Linguistic: information and forms in different languages; interpreters; female GPs

Care Value Base promoting equality and diversity; promoting individual rights and beliefs; maintaining confidentiality (remember limits to this).

CARE VALUES examples Equality and diversity: treating all fairly; providing; treating people as individuals; respecting differences; use of interpreters Rights and beliefs: providing people with choices (eg food); providing a pray room; privacy; encourage decision making. Confidentiality: keep info secret unless, 1) client is in danger; 2) others in danger or 3) client committed a serious crime.

Care Values in Childcare Making sure the welfare of the child is paramount; Keeping children safe; Maintain a healthy environment; Work in partnership with parents; Value diversity; Maintain confidentiality; Anti-discriminatory practice;

EQUAL OPPORTUNITIES POLICIES Main components A policy statement; An implementation plan Monitoring policy, Measuring success of policy Evaluate progress and review

BENEFITS OF Equal Opportunities Policy For CLIENTS HELPS TO PREVENT DISCRIMINATION; HELPS TO ENSURE FAIR TREATMENT; PROMOTES ACCESS TO SERVICES; DEVELOPS CLIENTS’ SELF- CONFIDENCE; HELPS CHILDREN FEEL SAFE AND SECURE.

BENEFITS OF Equal Opportunities Policy for Workers HELPS THEM DO THEIR JOB MORE EFFECTIVELY; HELPS TO GUIDE GOOD PRACTICE; HELPS TO PROTECT THEM FROM ACCCUSATIONS OR DISCRIMINATION; HELPS TO PROVIDE QUALITY CARE; SUPPORTS HIGH STANDARDS.

BENEFITS OF Equal Opportunities Policy for Care Organisation ATTRACTS CLIENTS FROM ALL SECTORS OF THE COMMUNITY; PROMOTES A QUALITY SERVICE; THE ORGANISATIONS’ VALUES ARE SHARED AND VALUED; HELPS TO MINIMISE COMPLAINTS; ABLE TO IDENTIFY AND TACKLE PROBLEMS EARLY.

How is the Policy Monitored? Doing surveys of client satisfaction ie questionnaires Interviewing clients or relatives Looking at number and types of complaints Use inspection reports or other independent reports

Maintaining Fairness in Selecting or Promoting Staff Trained interviewers in equal opportunities Ask the same questions to all interviewees Interview panel should include men and women and different ethnicities Don’t ask questions about personal life, eg married, children. Advertise in a wide variety of media Welcome applications from minorities, but treat fairly and award on merit.