Hourly Rounding for Improved Patient Care

Slides:



Advertisements
Similar presentations
Effect of Hourly Nursing Rounds on Call Light Use, Patient Falls, and Patient Satisfaction Stephanie R. Bruce, BS, RN University of Wisconsin-Milwaukee,
Advertisements

+ HEALTH INSURANCE: UNDERSTANDING YOUR COVERAGE Navigator Name Blank County Extension UGA Health Navigators.
Evaluating the Impact of Nurses’ Rounding on Patient Satisfaction and Clinical Outcomes Margaret Redmond,BSN, OCN Rene Lavoie, RN-BC Renee DiGiovanni,
Feedback on Seniors’ House Survey with the current clients and families March, 2015.
1 Our Culture of Safety Weaving Safety into Our Culture 2012.
PATIENT HOURLY ROUNDING Yale-New Haven Hospital 2010
When you ask patients if they have to go to
VII. COLLABORATION/DELEGATION C. SITUATIONS TO PRACTICE USE OF COLLABORATION AND DELEGATION.
Tips for Employees on Preparing Self- Evaluations.
PDSA Cycles Kyrie Shomaker, MD February 3, Features: Small-scale Temporary Methodical Allows you to: Adjust your belief in the change Gain buy-in.
Competency Model for Professional Rehabilitation Nursing
Modified Modular Nursing 10 West Care Delivery Model
Personal Assistance (PA) Informational Workshop : July 31st, 2008, 5:00 to 6:30 PM Engleman Hall – Room B-121 Workshop Facilitators: Deborah Fairchild,
Service Excellence: Promptness Response to Call (A Lesson in Change) TEAM MEMBERS –Debbie Casteel –Mary Morrow –All 3 NESW staff –Patients.
LONG TERM CARE AND THE NURSING ASSISTANT’S ROLE.
Copyright © 2011, 2007, 2004 by Saunders, an imprint of Elsevier Inc. All rights reserved. 1 Medical Practice Marketing and Customer Service Chapter 26.
Effect of Structured Frequent Nursing Rounds on Patient Satisfaction, Safety, and Call Light Usage Aimee Cloyd, ASN,RN Nurse Supervisor Leisa Kelly, MS,
The Value of PIE Jane Buswell Consultant Nurse for Older Adults Clinical lead for dementia care.
PATIENT SATISFACTION AND WHY IT MATTERS. Why It Matters  CMS (Centers for Medicare & Medicaid Services), hospitals and insurance providers are using.
Trinity Regional Medical Center The Turnaround with Fall Prevention.
Quality/Performance Improvement Fundamentals Making Progress – Skill Building Session July 24, 2013 Pat Teske, RN,MHA (661)
Comprehensive Unit Based Safety Program    A webinar series for QI Managers, Nurse Leaders and others supporting healthcare improvement in Wisconsin’s.
Reducing Falls in Pioneer Lodge.  Each Resident on Admission will have a Fall Risk Assessment – SCOTT FALL TOOL  Each resident’s room will have an environmental.
The Impact of TCAB on Nursing Practice Aligning Forces for Quality: Transforming Care at the Bedside Becky Caron, RN and Brittany Layman, RN Staff Nurse.
PATIENT- AND FAMILY-CENTERED CARE: Partnerships for Safety & Quality.
Hourly Rounding. The Why… “ Hourly Rounding, developed by Studer Group, is a result of the largest study ever focused on the impact of rounding. Hourly.
Clinical Nurse Leader Impact on Microsystem Care Quality Miriam Bender PhD(c), MSN, RN, CNL National State of the Science Congress on Nursing Research.
Commitment to Excellence
Catholic Medical Center Rapid Response Teams
The Impact of Nurse Hourly Rounding on Patient Falls
Generating Synergy to Improve Customer Satisfaction.
Falling Star Logo Training Presented by: Mark Thyen RN, Patient Safety Officer and the Falls Prevention Team.
Respond Deliver & Enable IMPROVING DEMENTIA CARE - FALLS PREVENTION Julie Vale 26 th January 2010.
Request From Lead Cancer Nurses: To put the National Cancer Patient Experience Survey results and actions on the SSG meeting agendas as a permanent recurring.
Commitment to Excellence: Hourly Rounding. What If You Could….. Reduce call lights by 38% Reduce patient falls by 50% Reduce skin breakdown by 14% Improve.
Intentional Rounding The Salford Royal Experience Chris Pearson & Julie Molyneaux Divisional Directors of Nursing.
Implementing EHR in Home Health Care Component 11/Unit 9d An example on the Implementation of a Point of Care System.
Communicating the value of the work and the role of caregiver is essential. A caring team works together to promote harmony and healing among themselves.
The Role of the Volunteer HOSPICE PALLIATIVE CARE.
PPG APPENDIX 2. PPG MIINUTES PATIENT SURVEY 2011 PRELIMINARY FINDINGS 1.
Appointments summary Lawley Medical Practice 02Nov15.
Managing Children’s Behavior Ch. 14. Managing Behavior Children of different ages have different needs, and they behave differently to have their needs.
A Nursing Supervisor’s Role Nicole Atkins, RN Nursing W SUNY Utica Elizabeth Rengal, RN -Preceptor.
Credit Valley Hospital Patient Flow Purpose of Initiative To improve the flow of admitted patients from the emergency room to the medical units and improve.
Mid Staffordshire Inquiry How can we learn? Staff Listening Exercise Spring 2013.
Copyright © 2007 by Saunders, Inc., an imprint of Elsevier Inc. Medical Practice Marketing and Customer Service Chapter 25.
TRAINING SESSION FOR NURSES AND HEALTH CARE PROFESSIONALS By Svetlana Cummins Natasha Jerrard.
R EDUCING ALL CAUSE HARM Memorial Medical Center Port Lavaca, TX Presented By Erin Clevenger, RN.
© 2016 Cengage Learning ®. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Why? To improve the patient experience To support our patient satisfaction scores To increase our ability to provide safe care.
Responding to Our Patients
Dental Patient Satisfaction Survey
A survey of patients’ experience in Ambulatory Gynaecology Clinic
A system for addressing patient needs
A Team Approach to Improve Patient Satisfaction on 6 East
Best Practice: Decreasing avoidable ED visits and 30 day readmits
Falls Prevention Accreditation ROP Compliance
Assistance from the Child Life Specialist
Emergency Communication
Annette Bartley Faculty member
All About Safety Sitters
Delegation RN Education Kelli Erb.
With Individualized Patient Care in the ED
BE MORE INVOLVED IN YOUR HEALTH CARE
Our iceberg was melting
Bedside Report & Hourly Rounding
Service Learning at Cleveland Clinic
NHS DUDLEY CCG Latest survey results August 2018 publication.
Presentation transcript:

Hourly Rounding for Improved Patient Care

How would you like to have Fewer call light interruptions in your day More free time for your other tasks More control over your daily schedule Happier, more satisfied patients A quieter unit throughout the day Significant reduction in patient falls Try Hourly Rounding!

How Does Hourly Rounding Work? A member of staff visits each patient Hourly from 6 a.m. till 10 p.m. Every two hours between 10 p.m. and 6 a.m. Nurses and nursing assistants alternate visits Patients’ basic needs are met all at once, not via multiple call lights

Discussion What were your first impressions of the article, “Putting Hourly Rounds into Practice”? Did anything about this article surprise you? Was there anything the author described that you would do differently? What ideas would you suggest to make hourly rounding more successful in your unit?

What Happens During a Round? 4 R’s 3 P’s Pain - Evaluate pain level. Position - Help the patient get comfortable. Personal needs - Offer help using the toilet. Rx - Provide any needed medication (RN visits only). Reach – Are all the patient’s needs (call light, phone, reading material, etc.) within easy reach? Respond to questions. Ask if there anything else the patient needs. Reassure - Express care and concern. Let the patient know at what time the next rounding visit will occur.

What Happens After A Round? If the patient is asleep, leave a “visit card” on the table. On the Record of Hourly Rounds that is posted in the patient’s room, record your name and the time of your visit. On the Hourly Rounding Log, which is kept by the staff, record the promised return time as well as the goals for the next visit.

Why is Hourly Rounding Effective? Lets your patients know they are not alone Builds your patients’ trust in you Lets your patients know what to expect Greatly reduces call light use, improving your efficiency Reduces the distance you have to travel back and forth to your patients’ rooms

What Evidence Shows that Hourly Rounding Works? Research on hourly rounding in 14 hospitals* showed: 9-point sustained increase in patient satisfaction overall score 52% reduction in patient falls 37% reduction in call light use 14% decline in skin breakdowns In addition, one hospital measured a 20% reduction in the distance walked each day by the nursing staff

Implementation Kit for Rounding Record of Hourly Rounds Hourly Rounding I & O sheet Hourly Rounding Log Visit card Statement of commitment

Rounding Initial Sheet This sheet is posted daily beside each patient’s bed.

Hourly Rounding I & O Sheet This sheet is used to record the patients intakes and outtakes hourly

Hourly Rounding Log The rounding log is kept at the nursing station or on the nurse’s clipboard. It improves communication between staff members.

Visit Card The nursing staff member leaves a visit card on the table if the patient is sleeping

Statement of Commitment After they have been trained, all staff members will make a written commitment to the success of hourly rounding.