1.00 Jenny – intros, context, Shropshire, us 1.05 Us 1.07 The change setting 1.14 A few important principles 1.16 An alternative approach 1.18 Dave’s intro.

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Presentation transcript:

1.00 Jenny – intros, context, Shropshire, us 1.05 Us 1.07 The change setting 1.14 A few important principles 1.16 An alternative approach 1.18 Dave’s intro 1.20 Bubbles 1.25 Forum 1.40 Questions 1.45 close

people deliver projects Introducing...

people deliver projects Engaging Stakeholders in Social Care An alternative Approach

people deliver projects People and Leadership Developers Project Deliverers Professional Actors

stakeholders on the social care front-line Committed Stretched Sceptical Fatigued Judged Challenging Values driven When ‘unready’ may not engage......when ‘ready’ will really make it work Resilient Pressured

stakeholders on the social care front-line Averse to: What won’t work in practice for clients Being lectured at by people who don’t ‘know’ ‘Business’ initiatives Consultants in general

The engagement challenge How to: Reach the hearts and minds of 50 to 100 stakeholders With only one day off-the-job With valuable learning about the change Relevant to each one of them And so: Making a real impact on engagement All for around £100 per person

Sensitive to ‘initiative overload’ end ver ere t omes gain

adapting influence to the person & situation © Copyright: peopledeliverprojects relinquish power/control apply power/control Work with my needs Work with your needs

embracing resistance, not fighting it Responding to resistance Respect it Name it Accept it Deal with it Reaction Resistance Ownership Acceptance NegativePositive Emotional Rational

building trust in stakeholder conversations Where we: Win engagement Build relationships Get things done Tackle issues moment of risk ? Courage Comfort

An alternative event-based approach Build a cohesive change team Light on theory Story and character-led Everyone participatingPersonalised exercises Frustration Laughter Tension Engagement

Watch what happens Meet Dave...

Is this ethical ?

people deliver projects I’m sure I’ll do very well, I’m not an idiot

Old Misery Face!

Don’t get drawn into that !

Deep breath !...Simply smile sweetly and move on.

I know how she’s getting on with it.

She hates it !

Everything’s a major problem with HER!

Oh no! Did I just invite her to ask me about it ?.

I DON’T KNOW all the answers

arrrggghhh!

Don’t get drawn in to all the negativity – keep it positive!

I know – I’ll reassure her

NO! I need you to WORRY about it or it won’t happen!

Now she can’t argue with that can she !?

YES SHE CAN!!!

To stir up trouble in the team !!

...and she’s been allowed to get away with her negative behaviour all that time. It’s a disgrace

Time to put into practice everything I learnt on the “ Engaging with Impact ” On-line training I took

C’mon Jack... Shoulders back. Keep eye contact. Calm reassuring voice.

That sounded good

Didn’t it !! ???

NO O O O O !

And you still look negative!

Ah – she looks like she’s going to hit me ‘right here’

Well that went better than I expected !

How did Dave do? ?

This time please help him Back to Dave...

Equipping stakeholders to lead change Knowledge Skills Ownership

people deliver projects Thank you Questions