19 May 2012 Plan, Build & Run a SharePoint Service. Not Server! Naz Parker – Sanlam #SPSJHB The first ever all green SharePoint event on earth Track: Voice of the Customer Session Level: 200

TEXT SLIDE House Rules

TEXT SLIDE Agenda Business Demand Pitfalls & Challenges of a “Reactive Approach” Doing it Differently

TEXT SLIDE Why SharePoint demand? SharePoint has “grown-up” Business been told it is easy to use Will save them money, is “cheap” or is “free” Easy to “knock together” Adds great value

TEXT SLIDE The common reactive approach Business A = All-in-one SP2010 Server! Business B = Upgrading 2007 Server! Business C = Needs dedicated SP2010 & SQL Oh! And Enterprise Licences too! Department D = Get’s a Document Library on Business A’s server. Team E = We’re very small, and want our own “free version” on our own VM!

TEXT SLIDE Pitfalls & Challenges Multiple Servers, Databases, etc. Increased Costs: Licensing, Support & Maintenance What’s Cheap & Easy about that? Nothing!

TEXT SLIDE How can it be done differently? Provide SharePoint as a Business Service

TEXT SLIDE But what about? Questions that often scare IT departments. How much of what is required? How will it be configured? Who is going to pay for what?

TEXT SLIDE So how can it be achieved? Executive Sponsorship  Buy-in Clear objectives: SharePoint = Sharing Share to drive down costs Group-wide benefits Consolidation Standardization Businesses awareness - it’s coming soon!

TEXT SLIDE Infrastructure & Licensing The days of a business owning a server are over! IT owns SharePoint infrastructure & its licensing. Business owns the user licensing. An Enterprise Licensing Agreement helps. The Sanlam Way!

TEXT SLIDE Design & Implementation Don’t try to be him!

TEXT SLIDE Design & Implementation… Infrastructure Architecture SharePoint Architecture High Availability & DR Management Toolsets Business Data Segregation Security In-house skills? Partner The Sanlam Way!

TEXT SLIDE Make my day! Pick a Data Centre to power down! My Farm fails-over faster than you can V-motion my VMs! The Sanlam Way!

TEXT SLIDE Development, Test & DR The Sanlam Way!

TEXT SLIDE Internal & External Facing Farms The Sanlam Way!

TEXT SLIDE Governance Plan Imperative in a Shared Service! Don’t “re-invent the wheel!” Ownership & Roles! Must Be Practical! Development & Integration Standards!

TEXT SLIDE Shared SharePoint Interest Group S SharePoint Shared Service S Shared Service Provider Management S Legend Business External Service Provider Shared Service Provider Requirements Decisions Ratification Group: IT Architecture e-Biz Technology Governing Body Communicate Decisions Conflict Resolution Strategic Changes Major Impact Items Technology Forums S B Project Steering Committees S E B Shared Services Board S C C B Group Exco B B B Escalation S C C B Shared SharePoint Governing Body S C C B C C B Public SharePoint Community S Business Internal Forums B Influence/Knowledge Sharing Architecture/Operations/Projects Influence Consultation Governance Flow The Sanlam Way! E B E SharePoint SWAT Team S B B B

TEXT SLIDE De-centralized Site Administration Information Security Policies Exist! Managed Metadata vs. Folders Site Admins – Reduced Admin Permissions The Sanlam Way!

TEXT SLIDE Service Adoption considerations Embrace “Early Adopters” Create Self-Help Capabilities Find Champions! Assist the business

TEXT SLIDE Service Adoption considerations HR & IT Dev are the Champions Business Analysts – SharePoint Training Developers Mind-shift – Code Last Site Admin & End User Team Site Manuals Site Admin “How To Sessions” Microsoft Productivity Hub CodePlex SharePoint Learning Kit me.sanlam.co.za – My Site – No content Tab Intranets  Extranets  Business Solutions The Sanlam Way!

TEXT SLIDE Service Support considerations Service Desk Service Management Processes  SLAs & OLAs Reporting  Web Analytics + Internal SharePoint Support Team  COE Project Teams

TEXT SLIDE Billing Model Considerations Businesses have budgets! Per User subscription? % of Operation Costs? Projects? Storage?

TEXT SLIDE Questions & About Me SharePoint Manager with Sanlam ITISS IT Pro/Architecture on MS stack since 1994 Working with SharePoint since WSS 2.0 Contributor to