The Construction Industry Council of Central Florida Timothy L. Johnson, AIA/NOMA Permitting Services Division Manager City of Orlando.

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Presentation transcript:

The Construction Industry Council of Central Florida Timothy L. Johnson, AIA/NOMA Permitting Services Division Manager City of Orlando

Economic Development Department City Planning Permitting Services Code Enforcement Business Development Downtown Development Board & Community Redevelopment Agency Transportation Planning Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?

Permitting Services Division Building Department Fire DepartmentPlanning/Zoning Finance Department Public Works Permitting is a combination of several City Departments- serving as a ONE stop for development

Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New? Permitting Services Division Business Tax Receipts Customer Service Plans Review Inspection Services

Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New? Tim Johnson- Division Manager Bob Pike- Building Official Traci Parker- Customer Service Manager Keith Grayson- Chief Engineering/Zoning Plan Review Don Fields- Chief Building Plan Review Jack Richardson, P.E.- Fire Protection Engineer Donald Pittman- Inspections Services Manager Roy Eden- Chief Building Inspector Ron Terry- Chief Electrical Inspector Olivia Boykin- Chief Engineering Inspector Jennifer Moreau- Asst to the Division Manager Thea Walker, Economic Development Coordinator Sherita Polke- Client Relations Coordinator Permitting Services is comprised of 80 staff, dedicated to Customer Service! Key Managers to Know and Contact:

Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New? Number of Applications increased by 8.5% from 2012 to 2013

Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New? Number of Permits Issued increased by 23% from 2012to 2013

Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?

Number of Inspections Increased by 42.3% from 2012 to 2013

Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?

Hears Building and Fire Appeals Cases Meets Monthly 7 Members from the Community Building and Fire Code Appeals Board Met for 18 Months to review our Process and made recommendations to streamline the process 16 Members from the Community Permitting Advisory Committee Permitting Services Division *Bi-Monthly Industry Update for the HBA

Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New? Customer Service is an action word for Permitting- Some of our key features include: Plan Review for Residential- Five Days Plan Review for Commercial- Fifteen Days (some projects may take longer) On-line Payment of Permit Fees On-Line Checklists Pre submittal/Pre design meetings

Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New? We also have Community Educational Sessions- Some of the past topics include: The Platting Summit When Do I need a Permit? Signs and Accessory Structures Orlando Builds Green Building Solar Energy Presentation Stucco Installation Pools and Spas

Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New? We are Busy….. There was a 40% increase in the number of applications received over the previous two years

Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New? We are Busy….. Visitors in the Lobby Increased by 11.2% from 2012 to 2013

Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New? In We increased our staff to keep pace with industry- 5 New Permit Technicians 1 Fire Plans Examiners 4 Construction Inspectors Currently adding additional staff to assist with the call volume

Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New? In We created an in-progress Roof Inspection Only on Re-Roof Permits Homeowners confidence is increase Helps to prevent unlicensed activity, by checking the project before it is completed.

Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New? This year- We are launching a Pilot Appointment Program- Assist with wait times in the lobby Individualized help for Customers No waiting Ensures that applications are complete More to come……

Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New? This year- Economic Development Information System (EDIS) We will have an RFP to replace our current Tidemark System The new system will include Electronic Plan Review Our current system is more than 10 years old More to come……

Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New? Questions?