Durham Change Network Naomi Blayney Strategic Planning and Change Unit Introduction of Lean at Durham University

∂ Change Network Change Team Social Sciences & Health Arts & Humanities Science Academic Office Colleges’ Division Estates and Buildings Computing & Information Services

∂ Our Challenges 1.Language 2.Scepticism 3.Time commitment 4.Buy-in from managers

∂ Our 3 Key Principles 1.Staff are our most valuable asset 2.All our activity should be meaningful 3.There is always room for improvement

∂ Our 5 Step Approach

∂ Wasteful activities in a process 1.Delays 2.Duplication 3.Unclear Communication 4.Underutilised Resources 5.Lack of Quality

∂ IT Business Case Process

∂ Benefits for Durham University  More effective use of skills and experience - ensuring staff add value  Increased staff engagement and empowerment  Improved level of service and satisfaction  Operational efficiencies and effective use of resources  Culture of continuous improvement

∂ Where are we now?  Training is now complete  Communications plan in place  Initial projects have been approved  Excellent feedback so far