Understanding Diverse Styles

Objectives: To recognize and understand different social styles and their characteristic behaviors To increase your versatility for dealing effectively with people of different styles To identify changes you can make to work more effectively with colleagues

In your groups discuss 1.How we like to make decisions… 2.Communication Preferences… 3.What bothers us most at work is people who… 4.Our motto, theme could be…

ASSERTIVENESS Low - (Asks) Asks questions more than make statements Uses quiet, submissive expressions Is deliberate, studied High – (Tells) States opinion with assurance, confidence or force Makes positive statements Is emphatic, quick, dominant

Responsiveness Low - (Controlled) Appears preoccupied or watchful, on the alert Does not show feelings Is cautious, reserved, factual High – (Open) Reacts readily to influence, appeals or stimulation Shows feelings, emotions and impressions Is eager, open, friendly

Style Focus Analytical Facts Logic Structure Analysis Driver Tasks Action Efficiency Control Amiable People Loyalty Team Family Expressive Vision Future Excitement

Less Responsive Reserved, unresponsive Poker Face Infrequent eye contact Limited use of gestures Wants details, facts Limited expression of feelings Appears preoccupied or vigilant Less Assertive Monotone Deliberate, studied, slower Asks questions Leans back to make a point More Assertive Tone Changes Quick, clear, fast paced Make statements Leans forward to make a point More Responsive Animated Uses Facial gestures Frequent eye contact Hands free, palms up, open Enjoys social contact Shares feelings Smiles, nods

How they communicate Analytical Ordered - specific Structured – business like Ground rules - agendas How? Driver Abrupt – to the point Brief Sense of urgency What? Amiable Warm - friendly Humorous - abundant Personal mixed with business Why? Expressive Abstract - aloof Sometimes wordy Tangential, visionary Who?

Pros and Cons Analytical Pros Cons Industrious Critical Persistant Indecisive Serious Stuffy Exacting Picky Orderly Moralistic Driver Pros Cons Strong willed Pushy Independent Severe Practical Tough Decisive Dominating Efficient Harsh Amiable Pros Cons Supportive Conforming Respectful Unsure Willing Pliable Dependable Dependent Agreeable Awkward Expressive Pros Cons Ambitous Manipulative Stimulating Excitable Enthusiastic Undisciplined Dramatic Reacting Friendly Egotistical

How they Work Analytical Gets job done with logical analysis & problem solving Facts, data, reason Driver Gets job done with practicality and efficiency Action, control Amiable Gets job done cooperatively with people Support, long-term relationships Expressive Gets job done with enthusiasm and excitement Hunches, opinions, inspiration

Problems They Present Analytical Does not declare or decide Driver Does not ask or listen Amiable Does not want to disrupt Expressive Does not check

Style Toxicity Analytical Slow reaction Minimum concern for relationships Maximum effort to organize Historical time frame Cautious action Rejects involvement Driver Swift reaction Maximum effort to control Minimum concern for relationships Immediate time frame Direct action Rejects inaction Amiable Unhurried reaction Minimum concern for change Maximum concern for relationships Current time frame Supportive action Rejects conflict Expressive Rapid reaction Maximum effort to involve Minimum concern for routine Future time frame Impulsive action Rejects isolation