Knowledge Driven Services Services Partner Program

NCR Confidential Knowledge Driven Services 2 Services Partner Program NCR’s program options for channel partners are designed to be flexible, comprehensive, and profitable Service Sales Partners are key to NCR’s success – they are committed! NCR sales support through website, service sales certification, and an established program team

NCR Confidential Knowledge Driven Services 3 Services Partner Program - Benefits Add services revenue stream to your business with little or no incremental selling expense Helps you grow wallet share within your existing customer base by expanding your service offerings You will strengthen your customer relationships by serving as a single source provider These programs leverage your existing salesforce You can achieve Service Sales Certification at minimal cost You are teaming with an industry leader for world class and global service coverage You are encouraged to enroll in multiple Service Sales Partner options for maximum profit potential

NCR Confidential Knowledge Driven Services 4 Service Sales Partners – 3 Options Lead Referral – Bring a services lead to NCR and NCR will pursue directly with your customer Contract Referral – Sell NCR Service and provide executed customer order to NCR Shared Service – Sell your branded services to your customer and subcontract NCR to team with you in the service delivery

NCR Confidential Knowledge Driven Services 5 Lead Referral Partner: Generating revenue quickly & easily Provides an easy avenue for you to offer complete/expanded solutions to your customers Your involvement is as easy as providing a qualified services lead to NCR NCR sells the service Your customers benefit from a total solution Your benefit is both financial rewards and a stronger customer relationship

NCR Confidential Knowledge Driven Services 6 Lead Referral Process: Simplicity Execute the NCR Partner Program Master Agreement and the Lead Referral Exhibit Provide NCR’s services capabilities training to select salespersons within your company Tell your customers about your partnership with NCR and the additional service capabilities Qualify your lead and the completed lead form to the NCR Program Team NCR sells the service, secures contract signature & pays you right away! $50 commission payment for each qualified lead 5% commission for sales in excess of $1000

NCR Confidential Knowledge Driven Services 7 Contract Referral Process: Simplicity Execute the NCR Partner Program Master Agreement and the Contract Referral Exhibit Certify select salespeople within your company via the NCR service certification program Tell your customers about your partnership with NCR and the additional service capabilities You submit an electronic request for quote to the NCR Program Team Obtain a customer-signed service order NCR will pay you quickly! 10% commission for term of the contract 7% ongoing commission for renewals

NCR Confidential Knowledge Driven Services 8 Contract Referral Partner: Sell NCR Services for increased margins Allows you to offer a complete solution to your customers You can leverage your existing salesforce Promote NCR hardware, software and value-added services Your customers will benefit from a total solution Your customers will benefit from NCR worldclass service You will benefit by being compensated for all NCR services sold You will benefit by a stronger customer relationship You will have access to the website

NCR Confidential Knowledge Driven Services 9 Shared Service Partner Keep a piece of the action & revenue Allows you to offer your customers a total solution You can leverage your existing salesforce Promote NCR hardware, software and value-added services Team with NCR in the service delivery by subcontracting services to NCR You participate in the service delivery process via Help Desk operations and billing administration Your customers will benefit from a total solution Your customers will benefit from NCR worldclass service You will benefit by being compensated for your sales and service delivery participation You will benefit by a stronger customer relationship You will have access to the website

NCR Confidential Knowledge Driven Services 10 Shared Service Partner Two Participation Options Help Desk & Centralized Billing –You take the first call from the end-user and perform resolution functions –You handle all billing and A/R of your customers –You earn a preferred volume discount of 10-21% Centralized Billing only –You handle all billing and A/R of your customers –You earn a 5% billing discount

NCR Confidential Knowledge Driven Services 11 Shared Service Partner Process: Simplicity Execute the NCR Partner Program Master Agreement and the Shared Service Exhibit Provide NCR’s services capabilities training to select salespersons within your company Tell your customers about your partnership with NCR and the additional service capabilities Execute agreements with your customers Submit the agreements electronically to the NCR Program team NCR will bill you at the eligible discounted rates Retain your customer relationship and desired level of service delivery involvement Retain established volume for new NCR hardware sales

NCR Confidential Knowledge Driven Services 12 Shared Service Partner: Preferred Pricing Maintenance Volume Discount NCR Third Party $0 - 49, % 10% $50, ,99913% 13% $75,000 – 149,999 17% 13% $150, ,999 21% 17% $250,000 and Over 21% 21 %

NCR Confidential Knowledge Driven Services NCR Services Partner Program: Enrollment Process Contact the NCR Services Partner Program Team

NCR Confidential Knowledge Driven Services NCR Services Partner Program Grow your business by turning hardware sales into additional revenue opportunities Lead Referral Partner Contract Referral Partner Shared Service Partner Enroll in one or all of the above Service Sales Partner options for maximum business growth Team with an Industry Leader and leverage NCR’s service capabilities to provide your customers a total solution