Framework Agreement for Social Care and Support Services that Enable Individuals to live in the Community Potential Lead Provider Event 17 May 2011

Potential Lead Provider Event Welcome from Ian Hobbs Interim Assistant Director (Joint Strategic Planning and Commissioning) Graham Varley Policy Manager, Strategic Planning & Commissioning Adult and Community Services Directorate

Potential Lead Provider Event Agenda Update on the PQQ Outcomes What is a Lead Provider and what are its responsibilities? Contract Monitoring Proposal Call-off Proposal Group Discussions & Feedback Next Steps

PQQ Update Graham Newbery

PQQ Evaluation 202 PQQs received Criterion 1 – Sole or Lead Provision Criterion 2 – Overall Capacity Criterion 3 – Range of Expertise Participation of existing providers Participation of new providers

Zones Map

Number of Lead/Sole Providers Zone: Sole or Lead Provider Consortium Member Sub Contractor (Number one preferences only) 50 of you expressed lead provision as your number one preference.

Overall capacity Lot Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Community Based Services Regulated Community Based Services Personal care

Range of Expertise LD Zone 1Zone 2Zone 3Zone 4Zone 5Zone 6Zone 7Zone 8 Community Based Services Regulated Community Based Services Personal care MH Zone 1Zone 2Zone 3Zone 4Zone 5Zone 6Zone 7Zone 8 Community Based Services Regulated Community Based Services Personal care OP Zone 1Zone 2Zone 3Zone 4Zone 5Zone 6Zone 7Zone 8 Community Based Services Regulated Community Based Services Personal care

Provider Profile – Current/New Out of 202: –154 are current providers –Majority of major suppliers participating –48 are new providers, of which; 36 are new to the DCC area 12 are new to this particular market

Provider Information Released Information available to you via the Portal or PEN website: Lead providers, members and sub contractors by lot Summary sheet Lead provider preferences Contact Details Geographical or other limitations Updated 13 th May, further weekly updates if necessary.

What is a Lead Provider and what are its responsibilities? Shaun Bennett

Lead Provider & Partners Defining the Arrangements: Sole ProviderSubmits an ITT as a single provider (with capacity to cover the whole zone) but may sub contract post award stage in some circumstances ConsortiumSubmits an ITT as a single entity but could sub contract post award stage Lead ProviderSubmits an ITT as a partnership, either as: A consortium group where there is a formal agreement between partners; or A contracting partnership where there is a more informal arrangement between partners. The lead provider can sub contract other organisations post award stage

Legal Arrangements

Administrative Arrangements

Responsibilities of a Lead Provider ITT Stage Award & Post Award Stage Call Off Stage Service/contract monitoring/ management Payments

Contract Monitoring Proposals Max Sillars

Contract Monitoring Principles Approach to quality and organisational processes checked at tender stage Streamlined, consistent range of monitoring tools that providers will use to submit reporting requirements Focus upon preventing issues, & continuous improvement Desk top assessment will triangulate with compliments, issues or complaints to inform a rolling inspection and investigation schedule

Current Arrangements Targeted Support EnablingPersonal Care Quality & Safeguarding QAFNoneCQC PerformanceKPIs (Apr ’11)NoneCM 2000 OutcomesOutcomes data (Apr ’11) None Management Information Key DCC info

Indicative Future Arrangements CBSRegulated CBS Personal Care Quality & Safeguarding QAFCQC QAF? CQC QAF? PerformanceSimple KPIs CM 2000 OutcomesSupport plan outcomes Management Information Key DCC info

Contract Monitoring Issues Balancing service user and commissioner needs against the need to minimise bureaucracy and reduce costs Agreeing consistent tools that can read across service areas, e.g. QAF Arrangements with sub-contractors

Call-off Proposals Nicola Tribble

Calling Off Services Standard Brokerage By price for standard needs Personal Brokerage By mini-competition for more complex needs (how outcomes are to be met and price) Services will be called off from the framework either by:

Calling Off Services Standard Brokerage and Personal Brokerage can call-off services from any of the lots Standard Brokerage will focus on personal care where a standard package is usually required Personal Brokerage will focus on community based support and regulated community based support Volume contracts can be called off from the framework agreement by procurement

The Call-Off Process Currently it is proposed that there are two stages to the call-off process, which are: Stage 1 Stage 2 Choice of provider An individual can choose a provider within the financial envelope of their personal budget Choice not exercised The Authority reserves the right to rotate providers where call off without competition could result in a monopoly within a zone

The Call-Off Process Any rotation of providers is only likely to apply to the personal care lot and will only involve those providers within a financial envelope.

Group Discussion 6 groups 45 minutes Nominate chair and note taker please Feedback key issue from each of the following questions – 5 minutes per group Full feedback will be circulated

Group Discussion 1.Discuss contract monitoring proposals 2.Discuss call off proposals 3.What issues (not necessarily Lead Provider related) remain outstanding? 4.What further support do you need from DCC as we move towards ITT stage?

Next Steps Decision late May / early June Consortia/Partnership events early June (by zone) ITT released at the end of June/early July ITT launch event (“how to”) Implementation date

Potential Lead Provider Event Regularly visit the framework pages of the Provider Engagement Network website: Additional information will also be released via the ProContracts portal Thank you for your attendance