Longitudes & Attitudes Kumar Narayanan Client Partner TATA Consultancy Services

2 TCS Overview TCS was established in active and varied clients With a diverse workforce (9%) Over 1,07,000* employees Global presence offices in 41 countries with GDC in 9 countries First and Largest Software R&D centre in India with $9.6 Million investment

3 Logistics & InfrastructureRegulatory Compliance & Security People Process Data Privacy & Access Intellectual Property Protection Political Issues & Stability Currency Related Risk & Tax incentives Code Buggier? Loss of Productivity? Process Heavy? CMM 1 meets CMM 5 Forced to prioritize and Packetize Work Transparency to who works on my project How to encourage more offshore How to ensure Multi vendor Collaboration in offshore environment (Multi) Cultural Issues Language & Semantics Ensuring Right expertise comes in Knowledge Leakage Ineffective KT due to Distance Attrition Senior Management Connect & Locus of Decision Making Fear of losing jobs to offshore Late night work Increased communication and Travel expenses Overhead on Supplier management process Higher Infrastructure cost

4 People Ensuring Right expertise comes in Am I getting dummies to work for me? ABC (Multi) Cultural Issues “I will try or May be = No”  ?????

5 Knowledge Leakage Will my team not know enough about their job? Will I lose the team that I train? Will I lose them too quick? People Senior Management Connect & Locus of Decision Making

6 People Fear of losing jobs to offshore Will these jobs ever become available to me again?

7 Process Code Buggier?Loss of Productivity?

8 Process Process Heavy CMM 1 meets CMM 5 Forced to Prioritize and Packetize Work Transparency to who works on my project

9 Process How to encourage more offshoreHow to ensure Multi vendor Collaboration in offshore environment?

10 Regulatory Compliance & Security Intellectual Property ProtectionData Privacy and Access

11 Regulatory Compliance & Security Currency related risks & Tax incentives Political issues & stability

12 Logistics & Infrastructure Late night WorkIncreased communication and Travel expenses

13 Logistics & Infrastructure Overhead on Supplier management process Higher infrastructure cost

Questions? THANK YOU