Welcome to our Annual GMs Meeting February 2014

Meeting Goals Get together Communication Thank you

Presentation Display What we did in 2013 in comparison to Operation challenges. What we want to achieve in 2014.

Agenda Time Speaker Duration 14h00Mr. Alaa Akel General Manager Jaz Hotels & Resorts 60 min. 15h00Mr. Markus ItenChef Consultant 90 min. Mr. Stephane Franco Corporate Director of Operations Mr. Samir Abdel AzimRegional Director of Kitchen Mr. Stephane FrancoCorporate Director of Operations 16h30 Coffee Break 15 min. 16h45Mr. Essam HusseinRegional Financial Controller 90 min. 18h15Mr. Ayman Abu Zeid & Mr. Mostafa Salama Regional Director of Human Resources 75 min. 19h30Cocktails & Dinner

Agenda Time SpeakerDuration 09h00Mr. Alaa AkelGeneral Manager Jaz Hotels & Resorts15 min. 09h15 Mr. Alex Gudenko Director of Spas30 min. 09h45Ms. Shahira El Shanawany & Mr. Kahled Afifi Regional Training Manager Red Sea Regional Training Manager Sinai 45 min. 10h30Picture of all attendees30 min. 11h00Coffee Break15 min. 11h15Ms. Nagla Madi &Dept. Group Director Sales & Marketing 105 min. 13h00Mr. Alaa AkelGeneral Manager Jaz Hotels & Resorts30 min. 13h30Lunch60 min.

Agenda Time Speaker Duration 14h30Mr. Mohamed El SaadawiRegional IT Manager60 min. 15h30 Coffee Break 15 min. 15h45Mr. Mahmoud Abd El GawadSustainability Director45min. 16h30Mr. Hussam KamalRegional Purchasing Manager60 min.

Mission Statement We shall be recognized, throughout the hospitality industry as the preeminent company to own, manage and operate holiday hotels on a worldwide basis using "Total Quality Management" (TQM) principles to continuously improve market share and profitability.

Our Commitment Our commitment : 1. Staff development 2. High quality of service 3. Return on investment 4. Maintaining assets in best shape

Our Focus Culinary improvements Entertainment upgrade NightKids

Hotels & Resorts Portfolio 42 Jaz Hotels & Resorts 9,731 rooms 13 Jaz Hotels 17 Iberotel* 1 Sensimar 10 Sol Y Mar * incl. Iberotel Miramar Fujairah 1 Steigenberger

New Openings Sol Y Mar Naama Bay: 194 rooms Almazino: 96 rooms Jaz Alcazar Sharm: 608 rooms Jaz Makadi Water World: 439 rooms 2016 Sahl Hasheesh: Project in the pipeline

Renovations RegionHotelStatus Marsa AlamIberotel Lamaya + SamayaOngoing Sol Y Mar SolayaSoft renovation Makadi/SafagaOasis ResortCompleted Oasis ClubOngoing Club MakadiOngoing Sol Y Mar Paradise BeachKitchen SinaiIberotel PalaceLast cluster 6 Iberotel Fanara Superior rooms completed

Rebranding Jaz Makadi Bayview & Golf Resort Steigenberger Makadi Iberotel AquamarineJaz Aquamarine Sol Y Mar Club Makadi Jaz Makadina Jaz Spas Mivida Spa & Mivida Beauty Salon

HolidayCheck Ranking 3 Jaz Hotels & Resorts are under the top 5 in the region Marsa Matruh (19 hotels) 9 Jaz Hotels & Resorts are under the top 20 in the region Hurghada/Safaga (330 hotels) 5 Jaz Hotels & Resorts are under the top 20 in the region Sharm El Sheikh/ Sinai (450hotels) All 5 Jaz Hotels & Resorts in the region Marsa Alam/El Quseir (92 hotels) are top 5 3 Jaz Hotels & Resorts are under the top 10 in Alexandria, Luxor and Ain El Sukhna 2 Jaz Hotels & Resorts are under the top 10 in the region Hurghada (222 hotels)

HolidayCheck Ranking Holidaycheck.de #2 Sensimar Makadi #3 Steigenberger Makadi #4Jaz Makadi Star & Spa #7Iberotel Makadi Beach #11Sol Y Mar Makadi Sun #13 Iberotel Saraya Resorts #15Iberotel Oasis Resort #18Iberotel Saraya Palms #19Sol Y Mar Club Makadi #2 Iberotel Palace #9 Iberotel Dahabeya #15Iberotel Lido Sharm #17Iberotel Club Fanara #20 Jaz Belvedere #1 SYM Dar El Madina #2 Iberotel Samaya #3Iberotel Coraya #4Sol Y Mar Solaya #5Iberotel Lamaya #1 Jaz Oriental Resort #3 Jaz Almaza Beach #4Jaz Crystal Resort Sharm El Sheik/Sinai (450 hotels) Marsa Alam/ El Quseir (92 hotels) Marsa Matruh (19 hotels) Hurghada/Safaga (330 hotels)

HolidayCheck Ranking #1 Iberotel Borg El Arab #3 Iberotel Luxor #8 Jaz Little Venice Alexandria (56 hotels) Luxor (104 hotels) Ain El Sukhna (20 hotels) Holidaycheck.de #9 Jaz Aquamarine #10 Jaz Bluemarine Hurghada (220 hotels)

HolidayCheck High-Flyer

Tripadvisor Ranking 4 Jaz Hotels & Resorts are under the top 5 in the region Marsa Matruh (11 hotels) 4 Jaz Hotels & Resorts are under the top 20 hotels in Hurghada (170 hotels) All 5 Jaz Hotels & Resorts in the region Marsa Alam (64 hotels) are in the top Jaz Hotels & Resorts in Makadi Bay (19hotels) are in the top 10.

Tripadvisor Ranking #1 Sensimar Makadi #2 Saraya Resort #3 SYM Makadi Sun #4Iberotel Makadi Beach #8Jaz Makadi Star #10 Iberotel Oasis #7 Jaz Bluemarine #11 SYM Ivory Suites #13Jaz Aquamarine #15SYM Club Makadi #2 Iberotel Coraya #3 SYM Dar El Madina #6 Iberotel Lamaya #10 SYM Solaya #13 Iberotel Samaya #1 Jaz Crystal Resort #2 Jaz Almaza Beach #3Jaz Oriental Resort #5 Jaz Oriental Club Hurghada (170 hotels) Marsa Alam (64 hotels) Marsa Matruh (11 hotels) Makadi Bay (19 hotels) Tripadvisor.de

Tripadvisor High-Flyer

GSI Scores Red Sea 2012/2013

GSI Scores Sinai 2012/2013

Guest Satisfaction & Awards The highlights: 313+ awards vs. 286 in hotels within top 25 hotels in Egypt and 13 hotels within top 50 hotels in Egypt (1.986 hotels ranked under Trivago) by 39 hotels in operations within JH&R 32 TripAdvisor awards & certificates 11 HolidayCheck awards & certificates or more than 52 % of the awards to Egypt 5 TUI Holly or 62 % of the awards dedicated to Egypt 32 Green Star, 21 Travelife, 6 Eco resorts and 1 Earthcheck awards

Awards Retirement Mr. Ramadan Abdullah

Awards Recognition Mr. Alaa Mofid Mr. Efstratios Rectsinis Mr. Mohamed Hassan

Awards Outstanding Management Performance Mr. Ashraf Abu Zeid Mr. Ahmed Hosny

Awards Best Safety Score 2013 Jaz Crystal Resort (81.5) Jaz Mirabel Club & Park (81.4)

Awards Best GOP 2013 Almaza Bay (62 %) Iberotel Palace (46 %)

Awards Best GSI Score 2013 Red Sea Jaz Makadi Star & Spa (1.90) Sol Y Mar Makadi Sun (1.90) Sinai Iberotel Palace (1.85)

Awards Trivago Top 25 Iberotel Palace Jaz Makadi Star & Spa Sensimar Makadi Steigenberger Makadi Iberotel Makadi Beach Iberotel Coraya Beach Iberotel Samaya

Organization update Pest ControlITEngineering Sustainability HRTraining Area Managers Reg. Managers C DOO Red Sea RegionHurghada AreaMakadi AreaCoraya AreaAlmaza AreaSinai Region Upper Egypt/ Greater Cairo Dir. of Kitchen Chinese Chef De Cuisine Support from Red Sea Region IT Mgr. HR DirectorHR Mgr. Chief Engineer EHH Co-ord. EHH Mgr. Training Mgr.Training Co-ord. Pest ControlSafety officer Laundry Mgr. Purchasing Mgr. Reg. Managers Cost Cont. Mgr. Area GM GMs/HMs Regional Mgr. GMs/HMs Oriental Chef De Cuisine

Stay up-to-date Quality trips & competition visits to keep ourselves up-to-date.

Corporate News

Thank you for your attention