1 Semester Assignment - Malin, Jovita, Cedric, Bernadette1 Classification Systems In the Hotel business

1 Semester Assignment - Malin, Jovita, Cedric, Bernadette2 Hotel Classification Systems On the next pages we will compare the Star Classification Systems in the Hotel business from SWEDEN & SWITZERLAND

1 Semester Assignment - Malin, Jovita, Cedric, Bernadette3 The Official Signs Sweden Switzerland Hotellerie Suisse The Swedish Hotel and Restaurant Association

1 Semester Assignment - Malin, Jovita, Cedric, Bernadette4 Definitions Hotel (focus) Hotel Garni Hotel S For the classification we have different basic-categories:

1 Semester Assignment - Malin, Jovita, Cedric, Bernadette5 Definitions Full-hotel (focus) Hotel with breakfast (focus) Apparthotel/Residence „Unique“ Hotel Mountain-hotel Backpacker-Lodge For the classification we have different basic-categories:

1 Semester Assignment - Malin, Jovita, Cedric, Bernadette6 0 – Star Hotel 0-Star This kind of hotels can‘t be classified because there is no minimum of 5 bedrooms or the infrastructure of a 1 Star hotel can‘t be quaranteed. 0-Star ! This hotels have the infrastructure of an 1 star hotel but don^‘t fulfill the saftystandartisation of the 1 star categorie and be classified on the end of the 1 star hotels

1 Semester Assignment - Malin, Jovita, Cedric, Bernadette7 1 – Star Hotel - communal toilet with bath/shower for each 10 rooms - washbasin with cold and warm water in each room - central heating - breakfast - round the clock addmittance - simple and clean - cold and warm water in room, if no bathroom in room, on each floor - publicity emergency phone, and phone-cell to use - TV/Radio in room or public use in the hotel - simple breakfast - low price

1 Semester Assignment - Malin, Jovita, Cedric, Bernadette8 2 – Star Hotel - at least 30% of all rooms with en-suite bathroom (toilet and bath/shower) - refreshements avialble for purchase - TV/Radio in room or public use in the hotel - simple breakfast - hotel with responding quality - simple but confortable rooms - 60% of all rooms with own bathroom - publicity emergency phone, and phone-cell to use - TV/Radio in room or public use in the hotel - simple breakfast - hotel with responding quality

1 Semester Assignment - Malin, Jovita, Cedric, Bernadette9 3 – Star Hotel - en-suite bathroom and toilet - telephone and TV in all guestrooms - access to guest PC - reception staffed during daytime - lift - no-smoking rooms. - middleclass hotel with Reception in different languages - in general, all rooms with own bathroom - comfortably rooms with own TV, Radio and Telefon - breakfast-buffet - service for middle requirement, but basicly for all needs in the reception and service sector

1 Semester Assignment - Malin, Jovita, Cedric, Bernadette10 4 – Star Hotel - a-la-carte restaurant in the hotel - minibar/room service - reception staffed 24 hours a day - international TV channels - at least 25% of guest rooms must have an internet connection - the hotel must offer photocopying facilities and laundry service - furnishings must meet certain comfort requirements - Firstclass hotels with reciept in different languages for informations and concierge - very comfortably rooms with firstclass equipment and quality - rich selection in the breakfast buffet

1 Semester Assignment - Malin, Jovita, Cedric, Bernadette11 5 – Star Hotel - pool and/or staffed gym, and/or staffed sauna with relaxation area - air conditioning - Internet connection - safety deposit box in all guest rooms - Generally luxurious fittings and furnishings - suites - luxury hotel with reciept in different languages which is aviable 24 hours - generously and elegantly ambiente with luxurious bedrooms and suites - high-quality total equipment with exclusive materials - services on the highest niveau - two different kind of selling-points, one of them a luxury restaurant

1 Semester Assignment - Malin, Jovita, Cedric, Bernadette12 Superior Definition Superior for 3-, 4- and 5-Star hotels Hotels with this honor are the best in their categories if we compare the equipement and mechanism. Huge comfort, best cleaning services, à-la-carte restaurant.

1 Semester Assignment - Malin, Jovita, Cedric, Bernadette13 Conclusion - Both systems are quite similar - Most important differences are: - Language knowledge (in Scandinavian countries everybody speaks English, no matter of age) - internet-connection and computer in rooms - in the Swiss Classification System they have a 0 and 0! –star hotel which in the Swedish system don´t exist.

1 Semester Assignment - Malin, Jovita, Cedric, Bernadette14 Thank You …and good choice with your next hotel