Human Behavior Ch. 7—Becoming Aware

Slides:

Advertisements

Similar presentations

Managerial Effectiveness Part II of Training on Personal & Managerial Effectiveness.

Advertisements

Resolving Conflict and Dealing with Difficult People

Stewart L. Tubbs McGraw-Hill© 2007 The McGraw-Hill Companies, Inc. All rights reserved. 7 C H A P T E R Conflict Management.

Certification Study Group

Resolving Interpersonal Conflict Conflict—an expressed struggle between at least two people who perceive the situation differently and are experiencing.

Managing Interpersonal Conflicts

Conflict Management. Conflict Natural Can be a useful growth experience Arises between 2 or more individuals from a perceived threat to their wants, needs,

Human Resource Management Lecture-36. Summary of Lecture-35.

1. 2 Group Name : Group Members : Serial No NameID 01IZAZUL ALAM(G/L) NABILA REZA LALON FAKIR TUSHAR MAZUMDAR.

Conversations with Families, Coworkers, and Employees March 30, :30-8:30.

Power and Conflict Dr. Yu Fu

MODULE 23 CONFLICT AND NEGOTIATION

CONFLICT AND NEGOTIATION

Conflict Management.

Managing Conflict.

According to Floyd (2009), “Our choices almost always have an effect on our relationships,” (p.395). Therefore, it is important to learn, and practice.

Mgt 4310 Conflict Tensions at Work. Conflict Develops when a person or group believes that its interests or the achievement of its goals are being frustrated.

Managing Conflict in the Small Group Chapter 12 Effective Group Discussion: Theory and Practice.

Improving Interpersonal Relationships

Which animal embodies you most?

CONFLICT MANAGEMENT STYLES LEADERSHIP TRAINING SEMINAR NFJPIA REGION III.

Conflict Management Chapter 7.

QUALITY ASSURANCE PROJECT Conflict Management The purpose of this module is to develop participants’ facilitation and training skills to enable them to.

CONFLICT. VIEWS OF HUMAN INTERACTION  Covey, S. 7 Habits of Highly Effective People.

Management Principles

Chapter 12 Conflict. Human Behavior in Organizations, 2 nd Edition Rodney Vandeveer and Michael Menefee © 2010 Pearson Education, Upper Saddle River,

Chapter 10: Managing Interpersonal Conflicts

Conflict in Romantic Relationships Gwyneth Storm.

Presented By: Kevin Carlson, Chelsea Brock, Tyler Wirfs, Kathryn Nicholson, Joshua Bennett.

MANAGING CONFLICT (Discussion Note) 2015 BKB/NASC/Professional Course (PACT)/2015.

Copyright c 2006 Oxford University Press 1 Chapter 9 Managing Conflict in Groups Defining conflict Two interdependent parties capable of invoking sanctions.

Health and Wellness Week Nine (Skills for Healthy Relationships)

551.  This Seminar › Designed to meet the needs of professionals to resolve their own personal and immediate conflicts. › Specific skills one needs to.

Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved. 1. Conflict can center on content or relationship issues 2. Conflict can be positive.

1 Conflict Resolution and Negotiation in Engineering Project Teams.

Managing Interpersonal Conflict n Conflict is an expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce.

Managing Difficulties. Conflict Types Task-oriented Product related Relationship-oriented Process related Mutual activity.

Assertive Conflict Resolution Win-Win Solutions. Aggressive Behavior When I take my own rights into account and not the other person’s. Everyone should.

Improving Interpersonal Relationships Communication Climate Conflict Management.

IV. NEGOTIATION B. HOW TO DEFUSE CONFLICTS AND UTILIZE NEGOTIATION SKILLS DEFUSING AND HANDLING CONFLICT.

Looking Out/Looking In Thirteenth Edition 11 Interpersonal Conflicts CHAPTER TOPICS The Nature of Conflict Conflict Styles Conflict in Relational Systems.

Professionalism/Customer Service in the Health Environment Unit 7 Handling Conflict.

Conflict Management.

Resolving Interpersonal Conflict

Group Conflict Group members: Oon Seok Khim Nik Fazlin Binti Abd.Rahim AS100235AS Khor Tzy ChiiZuraida Binti Ibrahim AS100207AS Fleming Kou.

Conflict. What is Conflict? Conflict is a disagreement over issues of that are important or have an emotional irritant. Substantive conflicts involve.

CHAPTER EIGHT: Managing Conflict in the Small Group.

1 How can we deal positively with conflict?  Conflict – A disagreement between people on: Substantive issues regarding goals, allocation of resources,

Copyright © 2013, 2010 Pearson Education, Inc. All Rights Reserved.

Using Conflict Management to Resolve Workplace Issues

Conflict Styles Avoiding Issue and relationship both are insignificant Accommodating Relationship is more important than the issue Forcing The issue is.

Looking Out/Looking In Thirteenth Edition 11 MANAGING INTERPERSONAL CONFLICTS CHAPTER TOPICS The Nature of Conflict Conflict Styles Conflict in Relational.

Chapter 17: Communication & Interpersonal Skills Conflict.

Soft Skills Work Experience.

Communication, Coaching, and

1 Managing Interpersonal Conflicts Looking Out, Looking In 12 th Edition  Chapter Summary The Nature of Conflict Conflict Styles Conflict in Relational.

Stress Reduction & Conflict Management Unit 3. Stress-Reduction Techniques Managers must ensure employee well-being and increase productivity, while at.

Looking Out/Looking In Fourteenth Edition 11 Managing Interpersonal Conflicts CHAPTER TOPICS The Nature of Conflict Conflict Styles Conflict in Relational.

CONFLICT RESOLUTION.

Chapter 14 Developing and Maintaining Relationships: From Formation to Dissolution.

Comm Apps Bell Work Day 34 Problem Solving Process

Chapter 8: Interpersonal Communication

Managing Interpersonal Conflicts

Conflict Virtual Lecture Unit 12.

Managing Interpersonal Conflicts

Conflict Resolution.

Good Social Health Conflict Resolution.

Unit 3: Dimensions of Interpersonal Relationships

Conflict Management Pratibha DhunganA

MANAGING CONFLICT (Discussion Note) 2018 BKB/NASC/2018.

Presentation transcript:

Human Behavior Ch. 7—Becoming Aware CONFLICT Human Behavior Ch. 7—Becoming Aware

What is Conflict? Conflict: struggle between at least two people who perceive a situation differently and are experiencing interference from the other person in achieving their goals Conflict: perception that one person’s goals, plans, and aspirations are incompatible with another’s

What causes conflicts? Control over resources Preferences & nuisances Values Beliefs Goals Nature of relationship between 2 people Q. Is conflict considered a bad thing in our culture?

Negative Effects of Conflict Positive effects of Conflict Negative Effects of Conflict Promotes growth in a relationship Allows for a healthy release of feelings Increases motivation and self- esteem How? If we believe that there will always be a winner and a loser Larger problems may occur if conflict is handled inappropriately

Styles of Conflict: Avoiding You avoid the conflict Hope that it will just ‘disappear’ Okay if not an important relationship Results in greater misunderstandings, resentment, and hurt feelings Lose-lose situation

Styles of Conflict: ACCOMODATING/HARMONIZING Passively give into the other party Prefer harmony to conflict Desire to be liked Believe that conflict is bad for relationships May develop feelings of resentment if used too much Lose-Win

Styles of Conflict: COMPETING Aggressive, uncooperative behavior Feelings of resentment and hostility may result Often legitimately made by figures in authority May create feelings of wanting to get even and compete Win-lose or lose-lose

Styles of Conflict: COLLABORATING Both parties work to resolve the conflict with the best solution agreeable to all parties Called the problem solving strategy Encourages openness and honesty Produces trust and respect Win-win

Styles of Conflict: COMPROMISING Resolve conflict through assertive cooperation Value harmony as well as individual satisfaction ‘Everyone gets something’ Conflict is resolved, relationships are maintained Partial lose-lose