Maine Quality Forum Advisory Council February 8, 2012 Public Reporting of Patient Experience Survey Data.

Slides:



Advertisements
Similar presentations
Primer: CMS Star Ratings for Medicare Advantage Plans
Advertisements

Exhibit 1 NOTES: Other setting of usual care includes: neighborhood or family health center, free standing surgery center, rural health clinic, company.
AIMSweb Progress Monitor Online User Training
1 Care Management PCMH Committee Person Centered Medical Home January 14, 2015.
Oregon Health Authority Patient-Centered Primary Care Home Program Quality & Health Outcomes Committee August 2013.
Reference Guide Module 4: Reports October 2014 Reference Guide Module 4: Reports October 2014.
ESRD-CAHPS Instrument Development Patricia Gallagher, PhD Center for Survey Research University of Massachusetts Boston CAHPS Harvard Team.
Overview of Environmental Scan Findings. Environmental Scan – Year 1 Quantitative and qualitative research methods: Surveys, Interviews, Focus Groups,
The HCAHPS and Competency Connection HealthStream, Inc. The HCAHPS and Competency Connection HealthStream, Inc.
All materials © 2014, National Committee for Quality Assurance The Recognition Process Getting OnBoard Part 3 After: Keep It.
HOSPITAL ACCREDITATION NUR 781, SPECIAL TOPICS IN NURSING PRESENTED BY: HUSNI ROUSAN SUPERVISED BY DR. ARWA OWIES JUST, 2002 / 2003.
Social Work Reference Center Tutorial support.ebsco.com.
Measuring Quality and Value in Oncology. The Need for Measurement Payers (Medicare and private insurers) are demanding quality, cost control, accountability,
Medicare Advantage Quality Measurement & Performance Assessment Training Conference April 8-9, 2008 Empowering a More Informed Consumer: Medicare Plan.
Implementing CG-CAHPS: Issues and Strategies Dale Shaller, MPA Shaller Consulting Group September 18, 2011.
Psychometric Properties of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Clinician and Group Adult Visit Survey September 11, 2012.
Bidders’ Conference Convened by Dirigo Health Agency June 18, 2012 Solicitation to Select Designated Survey Vendors.
DIRIGO HEALTH AGENCY’S MAINE QUALITY FORUM Statewide Patient Experience Survey August 2012 Patient Experience Matters.
How Do You Benchmark Your Dentists?. Do your measures give you leverage and access to improving your dentists’ practices?
Whiteboard Zoom Out Surveying Year One of the Oklahoma Value-Added Model.
Nursing Excellence Conference April 19,2013
CMS CAHPS Surveys: Public Reporting
Leapfrog Hospital Rewards Program™: Implementation Options Catherine Eikel February 6, 2006.
SPP Indicators B-7 and B-8: Overview and Results to Date for the Florida Prekindergarten Program for Children with Disabilities PreK Coordinators Meeting.
Getting Started with the State Pre-Planning Process.
Accreditation and PCMH Recognition Initiative Program Assistance Letter (PAL) And Notice of Intent Process Orientation Bureau of Primary Health Care Office.
RANDRAND CAHPS® Relevance of CAHPS® for Workers’ Compensation Medical Care Donna Farley Senior Health Policy Analyst, RAND Workers’ Compensation Colloquium.
Maryland Department of Health and Mental Hygiene WB&A Market Research Executive Summary THE 2003 MARYLAND MEDICAID MANAGED CARE CUSTOMER SATISFACTION SURVEY.
Assessing CAHPS Clinician & Group Survey Results What Can CAHPS Database Do For You Janice Ricketts, CAHPS Database Manager, Westat 2011 AHRQ Annual Conference.
Makerere University Outreach Workshop.  Setting goals  Survey design  Key stakeholders  Implementation  Online survey tools  Survey results.
Standard 6 Measure and Improve Performance NCQA Recognition for Patient-Centered Medical Home 2011 Standards © Qualidigm.
T. Brzostek 1, L. Przewoźniak 1, P.Brzyski 1, M. Kózka 1, K.Gajda 1, M.Cisek 1, L. Aiken 2, W. Sermeus 3 1.Jagiellonian University Medical College, Krakow,
Community College Survey of Student Engagement (CCSSE) Benchmarks of Effective Educational Practice Summary Report Background: The Community College Survey.
The Complete Medication Safety and Policy Solution for Care Homes.
1 Care Management PCMH Committee Person Centered Medical Home July 17, 2013.
OH-0 Makerere University Library Outreach Workshop Day 2 May 19, 2010 Facilitators: Paula Smith & Xan Goodman.
Supporting and Engaging Consumers PCPCC Annual Summit: All eyes on the PCMH Shannah Koss, Koss on Care LLC October 22, 2009.
A PRESENTATION TO THE ADVISORY COUNCIL OF THE DIRIGO HEALTH AGENCY’S MAINE QUALITY FORUM MAY 11, 2012 Patient Experience Matters.
Teaching and Mentoring Student Researchers Part 2: Scientific Research Dr. Nancy Allen College of Education, Qatar University Dr. Gene Jongsma Education.
Project Updates Maine Quality Forum Advisory Council June 14, 2013.
Early Childhood Outcomes Indicator 7 Data Collection Application Review.
All materials © 2014, National Committee for Quality Assurance The Recognition Process Getting OnBoard Part 3 After: Keep It.
Assessing Patient Satisfaction Ron D. Hays UCLA Division of General Internal Medicine and Health Services Research RAND Health Program AUA Foundation Summer.
Patient Reports about Health IT Developing & Field Testing Survey Questions for Outpatient Settings Keith McInnes Boston University School of Public Health.
HCAHPS: How Pharmacists can Impact Patient Experience Meghan E. Tolan, PharmD, MBA Candidate PGY2 Health System Pharmacy Administration Resident The Johns.
CAHPS® Consumer Assessment of Healthcare Providers and Systems Ernest Moy Center for Quality Improvement & Patient Safety.
Getting the most out of eMed Survey Reporting Presented by: Jay Bishop, COO.
Canadian Marketing in Action, 6 th ed. Keith J. Tuckwell ©2004 Pearson Education Canada Inc. 3-1 Marketing Research Marketing research serves many roles.
Assessing Patient-Centered Medical Homes from the Patient’s Perspective: Developing the CAHPS ® PCMH Survey Patricia (Trish) Gallagher, PhD Center for.
Exhibit 1. Smaller Practices Lag Behind Large Practices in Health Information Technology * To assess HIT multifunctionality, a 14-count scale was developed.
Marketing information and research. Importance of effective marketing information and research Effective penetration of markets requires specialised and.
1 Care Management PCMH Committee Person Centered Medical Home July 9, 2014.
Questions to Committee about Potential Cancer Risk with Use of Topical Immunosuppressants (Calcineurin Inhibitors) Question 1: Messages about Risk A. Based.
1 Information Systems Use Among Ohio Registered Nurses: Testing Validity and Reliability of Nursing Informatics Measurements Amany A. Abdrbo, RN, MSN,
DESCRIPTIVE TITLE for CLIENT’S LEGAL NAME CLIENT’S ADDRESS by AUTHOR’S NAME, PROF. QUALIFICATIONS AUTHOR’S JOB TITLE AUTHOR’S EMPLOYER EMPLOYER’S ADDRESS.
1 Care Management PCMH Committee Person Centered Medical Home September 10, 2014.
Reporting on Patients' Experiences with Primary Care: Resources and Examples Lise Rybowski The Severyn Group September 18, 2011 Presented at the AHRQ 2011.
The Hospital CAHPS Program Presented by Maureen Parrish.
Introduction to HCAHPS October 22, 2015 Finding the pulse of your business Thank you for joining We will begin shortly.
Introduction to Home Health CAHPS® Finding the pulse of your business.
Demonstrating the Benefits and Costs of ITS: Using the Enhanced Knowledge Resources for your Next ITS Project T3 Webinars are sponsored by ITS Professional.
DESIGNING GOOD SURVEYS Laura P. Naumann Assistant Professor of Psychology Nevada State College.
2016 Patient Experience Survey Results Practice Reporting Workgroup
Accessing health information in the UK
Developing PBC / Clinical Commissioning in the East Midlands
Health On-Line Patient Education Web Site
VCSQI Patient (Person) and Family Engagement (PFE) Survey
Current Patient Experience Reporting Program
ACO advanced care approaches for people with complex needs
Presentation transcript:

Maine Quality Forum Advisory Council February 8, 2012 Public Reporting of Patient Experience Survey Data

Topics Background and Status Summary Decisions to Date (see handout) Scoring Display options for reporting results Relationship to Get Better Maine website

Background and Status 281 practice sites in Maine have voluntarily agreed to:  Use a designated vendor to survey a sample of patients to assess their care experience using a nationally recognized survey instrument, CAHPS for Primary Care Medical Home (PCMH)  Have their survey results publicly reported by DHA Survey administration is expected to be completed by the end of February, Survey results will be submitted to the National CAHPS Database for analysis and comparison to national and state benchmarks; analysis to be made available to DHA for public reporting.

Scoring Display Issue: How should practice site scores be reported? Discussion: The CAHPS survey uses a 4-point scale for responses to most survey questions: never, sometimes, usually, always. There are 3 common approaches to displaying a practice’s scores: full distribution, “top box” (patients reporting “always”) and average score. Each have their own advantages and disadvantages. Recommendation: Display top box scores to be consistent with National CAHPS Database public reporting site and for simplicity of use.