Maine Quality Forum Advisory Council February 8, 2012 Public Reporting of Patient Experience Survey Data

Topics Background and Status Summary Decisions to Date (see handout) Scoring Display options for reporting results Relationship to Get Better Maine website

Background and Status 281 practice sites in Maine have voluntarily agreed to:  Use a designated vendor to survey a sample of patients to assess their care experience using a nationally recognized survey instrument, CAHPS for Primary Care Medical Home (PCMH)  Have their survey results publicly reported by DHA Survey administration is expected to be completed by the end of February, Survey results will be submitted to the National CAHPS Database for analysis and comparison to national and state benchmarks; analysis to be made available to DHA for public reporting.

Scoring Display Issue: How should practice site scores be reported? Discussion: The CAHPS survey uses a 4-point scale for responses to most survey questions: never, sometimes, usually, always. There are 3 common approaches to displaying a practice’s scores: full distribution, “top box” (patients reporting “always”) and average score. Each have their own advantages and disadvantages. Recommendation: Display top box scores to be consistent with National CAHPS Database public reporting site and for simplicity of use.