Laura C. Brey, MS NASBHC Training of Trainers April 21-23, 2008 Stellar Training Tips and Skills

2 Objectives Review presentation tips from expert trainers Review presentation tips from expert trainers Identify expert solutions to common training delivery problems Identify expert solutions to common training delivery problems

3 “There are two kinds of speakers….. Those that are nervous and those that are liars.” Mark Twain

4 The facts…. #1 fear is public speaking #1 fear is public speaking #7 is death #7 is death Over 41% of people have some fear Over 41% of people have some fear

5 The myths …… God given talent God given talent Easier for them Easier for them Don’t have to work at it Don’t have to work at it Don't get nervous Don't get nervous

6 Presentation Tips – Sample Outline Introduction Introduction Issue/Problem Statement Issue/Problem Statement Action Plan/Solutions Action Plan/Solutions Results Results Summary Summary “Tell them what you are going to tell them, tell them, then tell them what you told them” Russ Consulting

7 Presentation Tips – Stance/ Posture Assume a firm stance Assume a firm stance Stand tall Stand tall Assume a natural hand position Assume a natural hand position

8 Presentation Tips -Connecting with the Audience Presentation Tips -Connecting with the Audience Use a strong voice Use a strong voice Relax your face Relax your face Establish eye contact Establish eye contact Talk to the audience Talk to the audience

9 Presentation Tips - General Beware of non-verbals Beware of non-verbals Explain acronyms and abbreviations Explain acronyms and abbreviations Don’t wear distractive clothing or jewelry Don’t wear distractive clothing or jewelry

10 Supporting the presentation Audiovisuals /Equipment Electronic presentations Electronic presentations ●good color, ●good for any size audience, ●need technical expertise, ●need laptop and LCD projector ●must bring presentation on jump drive or CD-Rom ●some jump drives are not compatible with older laptops ●equipment can fail ●be sure to bring hard copy of the presentation for handout and note taking

11 Supporting the presentation Audiovisuals /Equipment Slides Slides ●easy to travel with, ●expensive, ●can't change content easily ●slide projector must be available

12 Supporting the presentation Audiovisuals /Equipment DVD or Videotape DVD or Videotape ●easy to travel with, ●Can be used as main tool of the presentation or an adjunct to other parts of the presentation, ●DVD or VCR player with projection must be available

13 Supporting the presentation with audiovisuals /equipment Overhead transparencies Overhead transparencies ●cheap, ●easy to use, ●good back-up if other equipment fails or not available, ●cluttered, ●create broken speech patterns, ●need overhead projector

14 Supporting the presentation Audiovisuals /Equipment Flipcharts Flipcharts ●cheap, ●good for brainstorming, ●difficult to post, ●need a scribe

15 Key points for designing visuals Determine necessity Determine necessity Choose right one Choose right one Design visuals right Design visuals right Deliver them well Deliver them well Make charts and graphs self explanatory Make charts and graphs self explanatory

16 Seven deadly sins of speakers Lack of enthusiasm Lack of enthusiasm Distracting visuals, verbals and vocals Distracting visuals, verbals and vocals Material that is too technical Material that is too technical Failure to speak to time Failure to speak to time Poor preparation Poor preparation Information overload Information overload Inappropriate pace Inappropriate pace

17 Common training delivery problems Materials Materials Facilities Facilities Media Media Fear Fear Openings Openings Credibility Credibility Personal experiences Personal experiences Difficult learners Difficult learners Participation Participation Timing Timing Adjust instruction Adjust instruction Questions Questions Feedback Feedback Dependence on notes Dependence on notes

18 Expert solutions to common training delivery problems - Materials Materials ●Be prepared ahead of time Facilities Facilities ●Visit the facility before hand ●Arrive early

19 Expert solutions to common training delivery problems Media Media ●Know your equipment ●Have back-ups ●Enlist assistance

20 Expert solutions to common training delivery problems Fear Fear ●Be well prepared ●Use ice breakers ●Acknowledge the fear

21 Expert solutions to common training delivery problems Openings Openings ●Have a file of icebreaker ideas ●Memorize your opening ●Relax trainees

22 Expert solutions to common training delivery problems Credibility Credibility ●Don’t apologize ●Have an attitude of an expert ●Share personal background

23 Expert solutions to common training delivery problems Personal experiences Personal experiences ●Report personal experiences ●Report experiences of others ●Use analogies,movies or famous people

24 Expert solutions to common training delivery problems Difficult learners Difficult learners ●Confront problem learners ●Circumvent dominating behavior ●Small groups for timid behavior

25 Expert solutions to common training delivery problems Participation Participation ●Ask open ended questions ●Plan small group activities ●Invite participation

26 Expert solutions to common training delivery problems Timing Timing ●Plan well ●Practice, practice,practice

27 Expert solutions to common training delivery problems Adjust Instruction Adjust Instruction ●Know group needs ●Request feedback ●Redesign during breaks

28 Expert solutions to common training delivery problems Questions Questions ●Answering questions Anticipate questions Anticipate questions Paraphrase learner’s questions Paraphrase learner’s questions “I don’t know” is Okay “I don’t know” is Okay ●Asking questions Ask concise questions Ask concise questions

29 Expert solutions to common training delivery problems Feedback Feedback ●Solicit informal feedback ●Do summative evaluations

30 Expert solutions to common training delivery problems Dependence on notes Dependence on notes ●Notes are necessary ●Use cards ●Use visuals ●Practice

31 Summary Know your learners Know your learners Know yourself Know yourself Prepare yourself Prepare yourself Prepare the material Prepare the material Support the presentation Support the presentation

32 Where to Get More Information Handouts Handouts Knowles, M, Holton,EF,and Swanson, R The Adult Learner, 5 th Ed. Butterworth-Heinemann : Woburn, Mass, 1998 Knowles, M, Holton,EF,and Swanson, R The Adult Learner, 5 th Ed. Butterworth-Heinemann : Woburn, Mass, 1998 Brookfield, S Understanding and Facilitating Adult Learning Jossey- Bass: san Francisco, 1986 Brookfield, S Understanding and Facilitating Adult Learning Jossey- Bass: san Francisco, 1986

33 Objectives Review presentation tips from expert trainers Review presentation tips from expert trainers Identify expert solutions to common training delivery problems Identify expert solutions to common training delivery problems