Ensuring Services on Citizens’ Doorstep through Digital Centres Prime Minister’s Office Government of Bangladesh

Digital Centre: Before and After EducationPoliceWelfareTransportTax RevenueMunicipal Body DC Office EnvironnentElectricity Joined-up government Time & cost savings Improved service Connected Citizens One-Stop Shop (Digital Center ) Hassle, Time, Cost

Serving the Underserved through Digital Centers ( UDC, PDC & CDC ) Reduce Digital Divide: Start with rural, expand to urban 2  100  5,271 Entrepreneur 10542, half female UDC PDC- 321 CDC- 407

Process of getting services simplified TCV TimeCost Visit

Public Private Partnership DCs at UP/Poura/City Building Entrepreneurs run Hardware Content Support PublicPrivate Public & Private

Digital Centre Blog: 14,000+ Members Entrepreneurs Policy makers (Ministers/ Secretaries/others) UP Chairmen and Secretaries Service/ content partners District/ Division Admin Participatory Problem Solution Platform Service related questions and discussions Troubleshooting problems problems/month Administrative support 80% solutions in BLOG

PPP of Digital Centre B2C G2C C2G C2B

Public Services Birth/Death registration Citizenship certificate Public examination results Govt. forms downloads Online university admission Application for land ROR Application for passport Visa verification and tracking Online app for driving license Online application for bond buying Online application for tender Pension and welfare Law services Life insurance Electricity bill payment Telemedicine-skype Health consultancy Agriculture consultancy E-Purjee Soil test Stamp selling Govt. notices and circulars Water test / Arsenic test Report preparation for UP chairmen Govt. campaigns

Information Services Bangladesh Forms ( All govt. forms in one place (1029) Increasing the list of forms Bangladesh Forms ( All govt. forms in one place (1029) Increasing the list of forms National Web Portal ( Gate way of all govt. websites. (RTI complaint portals) National Web Portal ( Gate way of all govt. websites. (RTI complaint portals) Service Portal ( Information on 400+ simplified services Increasing list of services Service Portal ( Information on 400+ simplified services Increasing list of services

Private Services Computer training / Internet browsing Mobile Banking English learning content from British Council Photography Online job application Video conference (skype) Video recording and editing Agriculture /Health/Law consultancy by service camp Height and weight measurement Knowledge services (Agriculture, fisheries & livestock Solar system management by IDCOL Compose and print Scan Photocopy Lamination Phone call Mobile money load Mobile SIM selling Nebulizer rent Video show by multimedia projector

Coordinating from the top Leadership Attitude and Skills Enabling Environment Service Delivery Prime Minister’s Office Cabinet Division Local Government Division Institutionalization Political Commitment Online Monitoring Tool for Cabinet, District Admin, LGD, a2i and PMO Accounting and Management Tool for entrepreneurs

Encouraging female entrepreneurs Common Practice Regularly awarded in Digital Innovation Fair Best of the year 2011 Women entrepreneur from Sirajgonj District

4.5 Million Service Recipients in July ‘14

BDT 50 Million Income in July ‘14

Challenges How to overcome Insufficient power supplySolar panel for each DCs Low bandwidthIncreasing 3G in rural areas Drop out of female entrepreneurs Creating business opportunities specially for female entrepreneur Mind set of rural people Different Awareness creation initiatives in rural areas

Think big, start small and grow fast Lesson learned

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