1 Cybersecurity and Communications Reliability Division – Public Safety & Homeland Security Bureau John Healy December 2014

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 Took average of January 2011 through December 2011 as the standard 3

4 See ATIS Analysis of FCC-Reportable Service Outage Data for a description of the method used to calculate the outage index.

5 Procedural events are ones which have a procedural root cause.  Many of these events are related to Planned Maintenance.  The NRSC agreed to set up a team to review planned maintenance outages.  In June we sent data on these events from the NRSC companies.

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The NRSC agreed to set up a team to review these events with a report by December,

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14 Wireline outages are all outages for which the Reason Reportable was at least 900,000 wireline user-minutes.

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27 Non-DS3-Simplex Outages Data from 1/12 thru 9/14 Conclusion: Non DS3- Simplex Outages are unchanged in duration from 1/12 to 9/14 DS3-Simplex Events Only Data from 1/12 thru 9/14 Conclusion: DS3-Simplex Events are unchanged in duration from 1/12 to 9/14 Rank Correlation of duration with date is and is not significant Rank Correlation of duration with date is.011 and is not significant

 Changes to NORS/DIRS: Added ability to send text messages when DIRS is activated. Comments and suggestions are greatly appreciated 28

Current Teams  Best Practices Team  Outage Reporting Advisory Team  Improvements to the NORS System  Improvements to the template  Recommended ways to communicate information  Improvements to NORS/DIRS manuals  Fiber Cut Team  IP Transition Team  Planned Maintenance Team: Examine planned maintenance events; recommend ways to upgrade the system without affecting service 29