Know the Difference™ Incident Investigation Solution Martin Perlin Marketing Director, Evolven A HIGH STAKES RACE AGAINST TIME Prevent high impact IT environment incidents and cut investigation time before it spirals out of control Demos - Click to Watch Key Capabilities (3:28)Use Cases (3:13)

of outage risk per month Alinean of downtime per year Gartner MTTR per medium outage IT Process Institute of availability and performance errors are due to faulty configurations Enterprise Management Association THE RISK OF DOWNTIME IN NUMBERS

3 | Evolven Propriety & Confidential 1. IDENTIFY ROOT-CAUSE Incident Investigation teams are under significant pressure to identify the root- cause of incidents, evaluating an infinite number of configuration parameters CHALLENGE: A High Stakes Race Against Time 2. QUICKLY RESOLVE INCIDENTS When environment incidents occur, it’s a race against time to find out what happened and resolve them before the situation spirals out of control and causes a major impact on the organization MTTR can reach as high as 300 min/outage on average

4 | Evolven Propriety & Confidential A Granular Configuration Automation solution that helps to obtain and maintain environment stability Identify and analyze changes and differences that put environment stability at risk, by: Comparing different environments Comparing current environment with its historical working snapshot or golden baseline EVOLVEN COMPARISON Key capabilities: Compares the entire environment (applications and underlying infrastructure) Compares environment configuration and content in-depth Analyzes changes and differences with focus on criticality and impact CLICK TO WATCH VIDEO

5 | Evolven Propriety & Confidential SOLUTION OVERVIEW: Prevent Incidents and Cut Investigation Time Compare problematic environment with a historical or golden baselines, or with a working comparable environment COMPARE IDENTIFY DETECT Identify root-cause of environment incidents Detect drift for incident prevention 85% of Operations and Infrastructure Vice Presidents: “Identifying incidents’ root-cause is ‘Very Challenging’”

6 | Evolven Propriety & Confidential COMPARE COMPARE ENVIRONMENTS DOWN TO MOST GRANAULAR LEVEL Incident Teams execute comparisons of the problematic environment Easily see a comparison, like to a working environment

7 | Evolven Propriety & Confidential IDENTIFY IDENTIFY THE ROOT-CAUSES OF INCIDENTS Evolven Comparison provides change and difference information necessary to analyze the incidents efficiently Quickly identify change areas that could trigger an incident

8 | Evolven Propriety & Confidential PROACTIVELY DETECT DRIFT BEFORE THEY TURN INTO HIGH IMPACT INCIDENTS DETECT IT teams run Evolven's “Drift Comparison” to prevent environment incidents. Proactively detect undesired changes and differences

9 | Evolven Propriety & Confidential BENEFITS: Minimize System Downtime PREVENT INCIDENTS FROM IMPACTING OVERALL OPERATIONS SLASH INVESTIGATION TIME AND EFFORT BY AS MUCH AS 50% MINIMIZE SYSTEM DOWNTIME

10 | Evolven Propriety & Confidential OTHER EVOLVEN SOLUTIONS Less Risk, More Uptime and Greater Stability Release with Confidence Brings certainty and reduce risk, by assuring integrity in environments, providing visibility into the release content and ensuring that the release transitions as expected Release Validation A High Stakes Race Against Time Slash investigation time and effort by a staggering 50%, minimize system downtime and prevent incidents from impacting overall operations Incident Investigation Don't Let Your Disaster Recovery Environment Let You Down Verify consistency and integrity of your disaster recovery environment, and enable a compliant environment that won't let you down Disaster Recovery Verification Boost Your ITIL Initiatives Evolven Comparison assists in many ITIL v3 areas – helping customers achieve less risk, more uptime and greater stability. ITIL Tame the Virtualization Beast Take control of virtualization’s new configuration challenges and risk: manage drift, ensure integrity and control sprawl. Reduce outage risk and minimize downtime Virtualization LEARN MORE:

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