Kevin Gunn Director of Technology Services City of Denton

94 square miles 114,000 population Two Major Universities University of North Texas (36,000 enrollment) Texas Women’s University (14,000 enrollment) Denton Airport 8 th busiest in Texas Solid Waste, Water, Wastewater and Electric Utilities $590M Annual expenditures

Potential for Disaster

April 3, 2012 Potential for Disaster

Outage Costs Fire Department – 30 calls for service per day Police Department – 100 calls for service per day Utility Collections - $188K per day Courts Collections – $87K per day Water/ Electric Meter readings – 5,000 per day – 250,000 sent/ received per day

Enabling Technologies Virtualization – VMware hypervisor Cisco UCS Blade servers and Nexus 5000 switches EMC VNX5300 SAN

New Facility Electric Operations building a new facility for Systems Operators 3.5 miles from primary data center Built to withstand EF3 tornado Outside of 500 year flood plain No adjacent railroad

DR Site

Site B Site A SYNCHRONOUS/ASYNCHRONOUS REPLICATION Active-Passive Site Active-Passive Data Access Before VPLEX Data on disaster recovery site is used on failure Outage to move applications

vPlex

VPLEX Metro Site BSite A TRANSFER PROTOCOL Active-Active Site VPLEX enables active use of resources at two sites Federated Data Access With VPLEX DISTRIBUTED VIRTUAL VOLUME

Demonstration

Expenses vBlock, Nexus 7K, and Professional Services $670K vPlex $180K (25 percent)

I don’t have $850K

Business Continuity Planning

Ask Customers to Consider Critical processes to restore and what time frame Personnel involved and alternates Resources needed to support these processes Expectations for day zero through day three Expectations for day four through full recovery Contact information

Critical Process Not everything! Collect revenue Operations moving Responders and cleanup

Personnel One person that owns the process and an alternate pg 16 Coordination Empowered to make decisions Know the process and resources needed

Resources Alternate facility pg23 Desktops computers Phones Analog/fax lines Electronic and paper files Internal and external support for the process (e.g. other departments, vendors, regulatory agencies)

Expectations Zero to three days restoration time frame Changes needed for Day 4 to complete restoration

Denton Airport Plan Document BCP page 28

Documentation Example and blank forms located at: