Emergency & Event Communications RMAUG August 8, 2007 Linda Collins, Mutare Software.

Slides:



Advertisements
Similar presentations
Flooded Highway Closures Stored List of Response Organizations Incident Commander Pro - Emergency Response Plan Stored List of Response Personnel.
Advertisements

FMS. 2 Fires Terrorism Internal Sabotage Natural Disasters System Failures Power Outages Pandemic Influenza COOP/ Disaster Recovery/ Emergency Preparedness.
IBM SMB Software Group ® ibm.com/software/smb Maintain Hardware Platform Health An IT Services Management Infrastructure Solution.
Business Continuity Training & Awareness by Sulia Toutai (ANZ)
Department of Homeland Security January 31, 2012.
CareCentrix Direct Training.
Background of Presentation
1 SUNGARD AVAILABILITY SERVICES Messaging and Collaboration - Availability Service - Notification Service.
Rick Iverson Dialogic Communications November 2006 Rocky Mountain Avaya Users Group.
Emergency Preparedness
MU Building Emergency Coordinator Training
Visual 3.1 Unified Command Unit 3: Unified Command.
Electronic Official Personnel Folder (e-OPF) for Federal Employees 2014.
Sutter Health Incident Command System Purpose: Provide an organized structure to assist Affiliates in maintaining optimal patient care in the event of.
TEL382 Greene Chapter /27/09 2 Outline What is a Disaster? Disaster Strikes Without Warning Understanding Roles and Responsibilities Preparing For.
EMERGENCY EVACUATION TRAINING for BUILDING DIRECTORS Preparation for Fire Evacuation Drills.
Business Preparedness: Best Practices 7 Steps to Protect Your Organization Against 21 st Century Threats.
Business Continuity Check List PageOne. - Why Does Your Business Need A Continuity Checklist? Should the unexpected occur, your business will be able.
1 Customer Network Operations Center. 2 Agenda Overview Benefits Value Additional Services Questions Monitoring Options.
EMERGENCY COMMUNICATION AND PLANNING March 25,
Confidential Page 1 Oracle Internet Supplier Portal Oracle Internet Supplier Portal (iSupplier Portal, ISP) enables secure, self-service business transactions.
Business Continuity and You! The Ohio State University Business & Finance Enterprise Continuity Program Quarterly Update October 2008Business and Finance.
SimGuard Demonstrations. 2 Incident Management Solutions. “Incident” – An incident is any mishap which distracts or negatively affects pre-scheduled activity.
1 New Emergency Transportation Operations Resources Nancy Houston Booz Allen Hamilton.
© 2005 Windelberg Consulting, LLC Automating Paul Revere: Notification Systems Are Coming Marjorie Windelberg, Ph.D. Windelberg Consulting, LLC At the.
Comprehensive DLP Solutions in Large Geographically Dispersed Companies.
Risk Management for International Meeting Planners
SWN Communications Inc. | Proprietary and Confidential – Not For Distribution Send Word Now ™ March 2009 St. Vincent’s: Planning for the Unexpected Michael.
Corporate Travel Risk Management 101 DeAnne Dale Chief Sales Officer.
Continuity of Operations Planning COOP Overview for Leadership (Date)
Emergency Action Planning. Emergency Action Planning -EAP Why an EAP is needed: Establish a plan to avoid and deal with necessary catastrophic incidents.
Module 3 Develop the Plan Planning for Emergencies – For Small Business –
Expert Training Presentation September 2013 Rev 3 Instant Queue Manager Enterprise Click to Chat.
Unit 13: Operating In a COOP Environment Unit Introduction and Overview Unit objectives:  How the COOP plan works together with other contingency plans.
Systems technologies // healthcare solutions. What is messenger? Multi-user messaging platform Sends messages to: Wireless Telephones (WiFi / DECT) Pocket.
1 Partner Solutions - Technology Tools for Better, Faster, Smarter Handling of Your Receivables.
Effectively Managing Transit Emergencies. Nature of Emergencies and Disasters Overview What Is an Emergency? What Is a Disaster? Differences What Is Emergency.
Event Management & ITIL V3
Computer Emergency Notification System (CENS)
DR Solutions Sheila Aschenbrenner Regional Manager.
Course # Unit 2 - OEP and PEMS. Unit 2 OEP and PEMS HQ OEP  OEP Mission  EP Website PEMS  Overview  Benefits  Current Functionality 
Business Continuity Planning  What is it?  Why do we do it?  How do we do it?
Unit 4: Operational Phases and Implementation. Unit 4 Objectives  Explain the four phases of continuity and relate their application to the continuity.
Managed Support CSM Event – 1 st June Steven Grier Premier Support Manager Premier Support.
Crisis Management Crisis: any situation that has the potential to affect long-term confidence in an organisation or product and may interfere with its.
Session 161 National Incident Management Systems Session 16 Slide Deck.
After Hours & Emergency Call Center CSR’s Jackson Energy Authority: One thing you can count on!
Erman Taşkın. Information security aspects of business continuity management Objective: To counteract interruptions to business activities and to protect.
 How well is your organisation prepared for internal or external emergency situations? ◦ Do you consult with relevant emergency agencies? ◦ Do you.
 2014 Diagnotes, Inc. – Confidential & Proprietary Spring Into Quality Symposium March 14, 2014.
Business Continuity Disaster Planning
 How to Reach Us  Service Support Levels  Support Definitions & Standards  Response Levels  Point of Contact  Our Escalation Processes  Expect a.
Emergency Actions Emergency Actions are composed of two actions. 1) Tornado & Severe Weather 2) Emergency Evacuation.
Information Security Crisis Management Daryl Goodwin.
JOB POSTING SECURITY AGENT STATUS: PT (Non-Exempt)WAGE:$10.50 at start CORE EXPECTATIONS The Rose Quarter Security Team is responsible for the.
Rapid Responder Easy Alert Training July 2016 update Washington Association of Sheriffs and Police Chiefs Program Manager David Corr
Agenda Product Overviews What and Why Live Demo SPECIAL ANNOUNCEMENT
Making Incident Management Work for Your Organization
13Text Ltd Phone Broadcast.
Emergency Radio Services SchoolSAFE Communications
Emergency Response Evacuation Map – Milwaukee
IS-700.A: National Incident Management System, An Introduction
MODULE 2 UNIT 2 Incident Command Allow 60 minutes for this section.
Area and Regional Medical Coordination
Healthcare Emergency Management Plan
Emergency & Event Communications Linda Collins, Mutare Software
Manufacturing Solutions
Guidelines for building security policies. Building a successful set of security policies will ensure that your business stands the best possible chance.
Caller ID for Managed Critical Communication
Hospitality Solutions
Presentation transcript:

Emergency & Event Communications RMAUG August 8, 2007 Linda Collins, Mutare Software

Established 1989 Enterprise Communication Solutions – Unified Messaging – Business Continuity – Specialized Solutions Over 1,000 applications Reputation for Excellent Service and Support Strong International Presence Mutare Software

Emergency and Event Notification Organizations must have plans for reacting to both emergency situations as well as special events. Automated communications is a core component of Business Continuity planning. Gartner predicts by year end 2007, 75% of the Global 2000 will have emergency notification systems in place

Gartner Weighs In Gartner has become a strong advocate for automation of emergency notification Manually dialed telephone call trees are no longer acceptable for emergency notification. Effective incident management requires automation to ensure business continuity Gartner 2005

“ ” “Noah Was the First Business Continuity Planner” “It wasn’t raining when Noah built the ark”

Importance of Communication Continuity You must be able to communicate to operate in a crisis Voice Text Pagers

4 Steps to Maximize your Notification Process Before a crisis or any notification, planning is critical Up to Date Information: – Multiple devices + different preferences + employee changes = challenge of keeping key contact information updated The Right People: – Is a notification going to all employees, a specific group, or a specialized “team”? Set up your groups and teams in advance Immediate Organized Action – Set up planned communications in advance in your system, before you are in “emergency mode” Following up and Reporting – How do you know the effectiveness of the communication? Plan for response receipts and other means of reporting

How Emergency Notification Works in Your World Operational Uses of Notification Crisis Management – Employee Roll Call – Crisis Communication and Instructions – Response Teams and Emergency Staffing Facilities Management Information Technology Human Resources

How Emergency Notification Works in Your World Crisis Management Crisis Management – Employee Roll Call Examples: 1. Communicate an emergency assembly point 2. Ensure employees are accounted for, and are at either the assembly point or at a remote location 3. Enable employees to request help or assistance 4. Use escalation to alternative devices for personnel not responding

How Emergency Notification Works in Your World Crisis Management Crisis Management – Crisis Communication Examples 1. Send emergency instructions to specific groups of people 2. Send frequent updates “calling audibles” based on situation 3. Communicate different messages to different groups

How Emergency Notification Works in Your World Operational Uses of Notification Crisis Management – Response Teams Examples 1. Instructions sent to response teams ready to handle specific situations 2. Create “teams” based on specific skill sets 3. 2-way communication to ensure readiness of response team 4. Poll recipients on ability and timeliness of responding

How Emergency Notification Works in Your World Operational Uses of Notification Facilities Management Examples 1. Site closure or site restrictions 2. Inform employees of a plan for inclement weather 3. Security breach in a facility and instructions. 4. Building evacuations 5. Notice regarding imminent power outage or other normal business interruption

How Emergency Notification Works in Your World Operational Uses of Notification Information Technology Examples 1. IT Security threat: warn employees and provide instructions 2. IT outage notification: servers or applications 3. Incident or problem management deployment of IT staff 4. IT change management: send instructions regarding upgrades, additions 5. Planned downtime communication to affected staff

How Emergency Notification Works in Your World Operational Uses of Notification Human Resources Examples 1. Mobilize employees to staff jobs – request response and escalate 2. Identify people with specific skill sets 3. Collect employee contact information 4. Employee mobilization: for company-wide activities 5. Real-time shift change announcements and response requests

Demonstration of Mutare’s Emergency / Event Notification System

Q Q A A & & Linda Collins Mutare Software