2013 HR Summit September 25-26, 2013 Kellogg Conference Hotel at Gallaudet University BEING AN HR TRANSFOMER

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2013 HR Summit September 25-26, 2013 Kellogg Conference Hotel at Gallaudet University AGENDA Personnel vs. HR Transforming as a HR Advisor HR Effectiveness Standard of Excellence Partnership as a Trusted Advisor

2013 HR Summit September 25-26, 2013 Kellogg Conference Hotel at Gallaudet University Personnel vs. HR Activity 4

2013 HR Summit September 25-26, 2013 Kellogg Conference Hotel at Gallaudet University Shifting our role from Personnel to HR FirefighterConsultant Order takerProfessor High Low TRUST BUSINESS INSIGHT

2013 HR Summit September 25-26, 2013 Kellogg Conference Hotel at Gallaudet University Transforming as an HR Advisor Unceasing curiosity Questioning Listening Self-awareness Self-management Standard of Excellence Importance of Influence

2013 HR Summit September 25-26, 2013 Kellogg Conference Hotel at Gallaudet University Core Skills – Unceasing Curiosity “When you are curious, you are no longer in the role of the expert. Instead you are joining your clients in a quest to find out what ’ s out there.” From Co-Active Coaching

2013 HR Summit September 25-26, 2013 Kellogg Conference Hotel at Gallaudet University Core Skills – Questioning “ A Paradigm shift occurs when a question is asked inside the current paradigm that can only be answered from outside.” Marilee Goldberg “ The Art of the Question ”

2013 HR Summit September 25-26, 2013 Kellogg Conference Hotel at Gallaudet University Core Skills – Questioning High Power Low Power Why and What if? How and What! Who, When Where, Which? Yes/No Questions.

2013 HR Summit September 25-26, 2013 Kellogg Conference Hotel at Gallaudet University Core Skills – Questioning Challenge assumptions and being free from judgment Focus attention Connect ideas Seek deeper insight Create forward movement

2013 HR Summit September 25-26, 2013 Kellogg Conference Hotel at Gallaudet University Core Skills – Listening: Facts vs. Stories What facts do you hear as you discuss issues with your clients? What stories do you hear as you discuss issues with your clients? How do you differentiate between the two?

2013 HR Summit September 25-26, 2013 Kellogg Conference Hotel at Gallaudet University Your Effectiveness as: A HR an Business Partner & Advisor Who You Are Self-Management (Standard of Excellence) Self-Awareness (Importance of Influence)

2013 HR Summit September 25-26, 2013 Kellogg Conference Hotel at Gallaudet University The Standard of Excellence 13

2013 HR Summit September 25-26, 2013 Kellogg Conference Hotel at Gallaudet University The Feedback Loop Information Process Self evaluation

2013 HR Summit September 25-26, 2013 Kellogg Conference Hotel at Gallaudet University Self-Evaluation: Personal Needs Think about a current challenge you have right now at work How might a Personal Need show up or trip you up? How do you recognize when a Personal Need is coming up for you? How have you managed that Personal Need in the past? What can you do to manage this need in addition to invoking the “ empty vessel ” ?

2013 HR Summit September 25-26, 2013 Kellogg Conference Hotel at Gallaudet University Self-Management ~ Self-Awareness Empty Vessel Concept – As the consultant, we must always make sure that we have an empty vessel as we begin to have our conversations with our clients – Having an empty vessel means that we must have the self-awareness of who we empty to and the self management to do it appropriately

2013 HR Summit September 25-26, 2013 Kellogg Conference Hotel at Gallaudet University Once we do that…. What’s next?

2013 HR Summit September 25-26, 2013 Kellogg Conference Hotel at Gallaudet University The Concept of Partnership Helping the client – Get to the “ Ground Truth ” and identify the real problem – See things from different angles – Fix a problem to STAY fixed Being in service to others

2013 HR Summit September 25-26, 2013 Kellogg Conference Hotel at Gallaudet University Trusted Advisor as part of the Relationship Working with the individual Asking the right questions, not providing the right answers – You DO NOT have the answers – The answers are INSIDE the client – Every BUSINESS issue is a PEOPLE issue

2013 HR Summit September 25-26, 2013 Kellogg Conference Hotel at Gallaudet University Appendix

2013 HR Summit September 25-26, 2013 Kellogg Conference Hotel at Gallaudet University Resources The Fifth Discipline; Peter Senge Flawless Consultant; Peter Block Fierce Conversations; Susan Scott

2013 HR Summit September 25-26, 2013 Kellogg Conference Hotel at Gallaudet University Fierce Conversations® Mineral Rights Identify the issue What is the most important thing that you and I should be talking about today? Clarify the issue What ’ s going on? How long has it been going on? Am I understanding you correctly? Determine the current impact How is the issue currently impacting you? Others? The company? As you consider these results, what do you feel? Determine future implications If nothing changes, what are the implications? When you consider these possible outcomes, what do you feel? Examine personal contribution to the issue How have you contributed to the this problem/issue? What piece of this issue has your name on it? Describe the ideal outcome When the issue is resolved, what difference will it make? When you contemplate these results, what do you feel? Commit to action What is the most potent step you could take towards resolution? What can I follow up with you?