Welcome to a Culture of Safety New Employee Orientation Guest/Resident and Employee Safety

Welcome! Welcome aboard! At Prime Income Asset Management we look forward to working with you! Day after day Year after year For a working lifetime We want to help you work safely so you can enjoy a long and happy career and, at the same time, provide a safe and secure environment for our guests, tenants and residents To help us reach that goal, we promote a Safety Culture For you, this means that you go home to your family in the same way you came to work

What is Safety Culture? a way of thinking and working that incorporates safety into every single task Safety Culture is: It establishes employee and tenant/guest/resident safety as a corporate value

Safety as a Corporate Value  Safety is everyone’s responsibility  Safety is part of your job  No job is more important than your safety  If you can’t do it safely…you aren’t allowed to do it This means at Your Property…

Your Attitude is Key No matter your job title, it is important that you:  Stay aware of the potential hazards of your job  Actively look for ways to identify and eliminate property hazards  Avoid the “it can’t happen to me” attitude  Take proper steps to reduce your risk of injury to yourself as well as others  Observe approved work procedures  Wear protective equipment when required Whether the job is easy or difficult… Whether it lasts 5 minutes or 5 hours… NEVER LOSE FOCUS!

Common Employee Hazards Whether you are in an apartment, hotel or commercial environment, hazards are more prevalent than you might think.  Assault while showing the property  Injury from golf cart operation  Slips/trips/falls in the office  Ergonomics hazards Leasing/Front Office Maintenance  Electrical shock  Falls from ladders  Hand injury from appliance repair  Cuts from improper tool use  Foreign objects in the eye  Back injury from improper lifts  Exposure to pool chemicals

Common Employee Hazards, continued Some hazards common to all employee types might include:  Slips/falls on stairs  Slips/trips/falls on wet or uneven sidewalks or curbs  Auto accidents while on company business  Confrontation by angry guests or residents  Encountering drug paraphernalia in occupied (or vacated) units or rooms  Insect bites or stings (spiders, fire ants, wasps, etc.)

Guest/Tenant/Resident Hazards Some hazards common to guests, tenants and residents might include:  Slips/falls on stairs  Slips/trips/falls on wet or uneven sidewalks or curbs  Falls into holes  Trip/fall over exposed sprinkler heads  Auto incidents in the parking lots and garages  Insect bites or stings (spiders, fire ants, wasps, etc.)  Assault Sprinkler valve box – broken cover

Awareness Prevention starts with awareness. If you know about the hazard, you can be better prepared to avoid and/or fix it. That’s why, throughout the year, we present safety education in monthly meetings on a variety of topics. We ask not only for your attendance, but for your participation in these meetings.

Responsibilities We also ask you to participate in the safety program in other ways and have established these responsibilities for all employees:  Be Pro-Active about looking for hazards It is our ethical and legal responsibility to actively look for open hazards  When you see a safety hazard, correct it if you can Replace a burned out light bulb Pick up or move a trip hazard out of the walkway Practice good housekeeping Clean up spills immediately Replace covers to sprinkler boxes  If you can’t correct it – place warning signs around the hazard and report it to someone who can fix it!

Responsibilities, Continued Be especially sensitive to those items that can cause catastrophic (very serious) loss to you, co-workers, guests, tenants and resident such as: Loose or Broken steps and stair rails Broken furniture Frayed electrical wiring on maintenance tools or office equipment Holes or uneven places in the walkways or on the grounds Unguarded equipment (such as chain drives on electrical gates) Attractive nuisances such as ladders or equipment left unattended Broken playground equipment (if applicable) Signs of insect infestation or activity (ant hills, wasp nests, etc) Missing or inoperable locks guarding access to: -Swimming pool -Pool chemical storage area -Maintenance shop

Reporting Injuries One additional responsibility is to report all incidents and injuries to your Supervisor within 24 hours, whether it relates to you, your fellow employees or guests, tenants or residents If you need medical care, seek it in a timely fashion. Your Supervisor can help.

Incident Follow-Up 1.Participate in an accident investigation 2.Give the facts about what happened 3.Help determine the root cause of the incident Why did this really happen? Was there an unsafe condition? An unsafe act? Both? 4.Assist with changes that will prevent recurrence Afterwards, you may be asked to:

Safety is Your Job At Prime Income, we want to help you to:  Work safely  Provide a safe and secure environment for everyone  Assist others in working safely  Help safeguard the safety of your guests, tenants and residents Welcome to a Culture of Safety!

Thank you for your cooperation!