Home Solutions Program Overview for [Utility] [Date], 2008.

Slides:



Advertisements
Similar presentations
FREDERICK AIR, Its A Good Call Frederick Air & Bryant Over a century of Reliable products, Decades of Reliable service.
Advertisements

Reed Exhibitions Driving Revenue Growth and Creating Operating Efficiencies for Association and Society Events.
The RAN ONE Advantage The Challenges of Owning a Business A Partnership to Grow Your Business A RAN ONE Accountant…The Right Choice About the RAN ONE Network.
Constellation Heating and Cooling Building Automation Systems.
Equity Research Analyst. What is Equity Research? Engage in primary and direct research in a coverage area as well as make investment recommendation Engage.
The Lowest Cost Lighting Solution MADE in USA 1 RENTAL LED PROGRAM Improve Light Quality and SAVE 20% each month with $0 upfront.
406/419,Rangoli, Dr. Ambedkar Road, Parel (E), Mumbai
OPA/HRAI “Cool Savings” Air Conditioning Maintenance & Replacement Program Presentation to Energy Star Conference May 4, 2006 Warren Heeley Heating Refrigeration.
Why Market First  We Work with a Retailer’s Call Center or the Market First Preferred Call Center to Maximize their Effectiveness by Offering:  Scripting.
EHS Steering Team Meting March 13 th, Duke Energy Fast Facts Duke Energy is an energy company headquartered in Charlotte, North Carolina. Its regulated.
Wells Fargo Wealth Management Private Banker- Houston, TX.
Business plan competition for young entrepreneurs Guide presentation Adnan Hagoog.
FuTech Systems Business & Engineering Solutions Technology Group Business & Engineering Solutions Technology Group is a Business Group that involves.
1 Martin Orrill Head of Energy Technology and Innovation British Gas Business Services Centrica/British Gas/Business Services Overview Community Energy.
“Specializing in Operational Excellence” Outsourcing Is it right for you? Texas Technology Showcase Houston, Texas March 18, 2003 Integrated Process Solutions.
Private Client & International Pension Planning Division Brussels Paris Dublin Geneva Monaco Nassau.
Asset Acquisition Overview US Refined Fuel Distribution November 5, 2009 – Conference Call.
1 Copyright © 2008 Accenture All Rights Reserved. U.S. Insurance Company Mergers & Acquisitions Services; Product/Policy/Billing Trans Services Client.
Genesis Solar Module Brochure ™
Siemens sans siemens sans bold siemens sans italic siemens sans italic bold siemens sans black siemens black italic Siemens Building Technologies.
EQUINOX. Connecting the world……. About EQUINOX. Equinox Business Solutions is a large global Business Process Outsourcing player, committed to delivering.
Top 10 Factors in Selecting an Asset Disposition Partner To Maximize Your Investment Recovery Presented by: Tom Burton and Brian E. Thompson Liquidity.
Trooper Security, Inc. Security Solutions Center.
FOOTPRINTS Organisations are continuously looking for Business, Partners, Alliances and Talented People Organisations are continuously looking for Opportunities.
Working to your advantage. The Vital Link in the Supply Chain Graybar is a leading distributor of electrical, and security products. We help customers.
041025_1 Your World-Class IT Business Solution _2 Bolt Networks, Inc. Providing you with world-class service and total technology solutions.
 On October 1 st., 2012 The Trailways Corporation and New Dimension Marketing & Research entered into a Yellow Page Partnership Agreement.  New Dimension.
POOPs Agenda The business of banking
Corporate Presentation. Principal Marketing Group  Principal Marketing & Insurance Services was incorporated in 1995 by former GE Capital Directors 
© 2013 Venture Lighting International 1 ANNOUNCING Project Financing To Close More Deals.
ENERGY STAR ® SALES ASSOCIATE TRAINING Dishwashers (Updated: September 2010)
NORTEL NETWORKS CONFIDENTIAL Nortel Fiber Services Finding Fiber to Deliver Total Solutions August 2000.
Beyond Mandates, Does Green Pave the Way? Marlene Santos Vice President, Customer Service Florida Power & Light Company October 17, 2009.
VED S.A.. VED Your trusted partner for Investment Management, Mergers & Acquisitions and Real Estate Investments VED S.A. 1.
Things you should know Making SmartPlan Tangible –Core Pricing/hartco.com –SmartPlan/SmartSwap Printable Selling Tools –Printable Terms and Conditions.
 2007 Level 3 Communications, Inc. All Rights Reserved. 1 Business Markets Group: Reliable and Responsive Prepared for CUSTOMER NAME PRESENTER’S NAME.
Investor Presentation November Forward Looking Statements This presentation may contain forward-looking statements which are subject to a number.
Hilti is delighted to be at...
Leo C. O’Neill President Standard & Poor’s May 19, 2000 Media & Entertainment Analysts of New York The McGraw-Hill Companies.
Schneider Electric 1 - Division - Name – Date Buildings Business 2011 Corporate Presentation Speaker name Date.
ENERGY STAR ® SALES ASSOCIATE TRAINING Room Air Cleaners (Updated: September 2010)
Residential and Retail Energy Conservation Products and Services CEO: Mark W Jago CrystalRenewablePower.com.
APLL Automotive Intermodal Overview September 2015.
AST&L and APICS Merger May © APICS Confidential and Proprietary We have some … EXCITING NEWS to share with you…
District of Columbia Housing Authority Office of Capital Programs and Development Construction Services Administration, LLC Going Green: Intelligent Investments.
June 17, 2015 (Regina) June 18, 2015 (Saskatoon) SaskEnergy 2015 Rate Application.
EPIC Connections® is a leading provider of contact center consulting, outsourcing and managed infrastructure services. Our highly qualified teams deliver.
RENEWABLE ENERGY REGULATION IN KENYA KENYA-SPAIN MULTILATERAL PARTNERSHIP MEETING HELD AT CROWNE PLAZA Presented by Caroline Kimathi Asst Manager, Licensing.
May 2009 Strictly Confidential National League of Cities Service Line Warranty Program.
The RAN ONE Advantage The Challenges of Owning a Business
Community Solar Dan McIlroy Clean Energy Collective.
ACQUISITION CRITERIA Established platforms with robust organic growth
League of Arizona Cities and Towns
Dennis Lyon
League of Arizona Cities and Towns Ashley Shiwarski
Riding the Revival Nothing is more critical to the success of the 3 home services providers in this Profiler – electrical contractors, plumbers and.
Across the entire value chain
NLC Service Line Warranty Program: Benefits to Cities & Residents
Today’s Agenda Introduce ourselves
New Building Boosts Home-Services Sector
Corporate Messaging Architecture by Segment
Managed Content Services
MAZARS’ CONSULTING PRACTICE Helping your Business Venture Further
Global Insight’s Corporate Mission
MAZARS’ CONSULTING PRACTICE Helping your Business Venture Further
How Small Developers and EPC Contractors Can Add PPA Financing to their Arsenals John Langhus, VP Business Development Midwest Solar Expo 2019 New Energy.
Business Mailing lists- AverickMedia
WATER SAVING PRODUCTS & PROGRAMS
Presentation transcript:

Home Solutions Program Overview for [Utility] [Date], 2008

STRICTLY CONFIDENTIAL 2 Executive Summary Utility Service Partners, Inc. (“USP”) is delighted to provide [Utility] with the following information about USP’s Home Solutions Program for your [gas and electric customers] in [States]. USP’s management team is uniquely qualified in the utility service industry to partner with utilities like [Utility]. We understand the importance and value of the utility’s brand name as well as the years of hard work required to develop and maintain the outstanding reputation that the brand represents. Our Company’s primary focus is to provide top quality warranty and leasing products to utility customers. From the outset, we welcome further discussion on all materials provided and will work with [Utility] to jointly develop goals and expectations that will achieve mutually desired results. USP, your valuable business partner.

STRICTLY CONFIDENTIAL 3 USP is the largest independent utility line warranty and home water heater rental provider in North America. A Leader in Utility-Oriented Products USP is a leading provider of water heater rentals and home warranties with a portfolio of over 400,000 products in the US and several existing utility partnerships. We provide the solution to unexpected repair & maintenance costs for water heaters, home utility service lines, and appliances. Leasing provides homeowners a low cost option to upgrade to energy efficient appliances and water heaters to lower energy usage and monthly bills. Our Lifetime Water Heater Plan utilizes energy efficient equipment and provides a service guarantee that supplies customers with worry free hot water. Our Solar Water Heater Program allows customers to lease an energy saving solar water heater with no up-front costs or hassles. Our warranties provide customers with 24 hour repair & replacement service for broken or damaged utility lines. USP offers exceptional quality and management of the most comprehensive products and services program in the market place today.

STRICTLY CONFIDENTIAL 4 What USP Can Offer Our Company has developed a suite of products and services specifically targeted to utility companies and their customers. Our programs allow companies such as [Utility] to expand their offerings and ultimately increase customer satisfaction. We offer affordable monthly or annual rates for peace-of-mind repair coverage on residential utility lines, water heaters, and other appliances. Customers have access to a 24/7 Repair Hotline. —USP will dispatch from our extensive network of qualified repair professionals. We embrace green initiatives that support the global movement for energy conservation while serving the corporate needs of our partners in helping them to achieve their specific environmental initiatives. Our company was founded on the philosophy of providing products that meet the needs of our customers and backing up those products with outstanding customer service. Water Heater Leasing Zero upfront costs for customers Customers avoid hassle of ongoing repair expenses High quality and efficient water heaters are provided to reduce overall operating costs and save energy Utility Line Warranties Affordable monthly and annual rates for peace-of-mind coverage Customers avoid hassle of finding qualified repair professionals Customers avoid burdensome utility line repair and replacement costs

STRICTLY CONFIDENTIAL 5 USP’s Warranty and Leasing Products In-Home Electrical Line Warranty Surge Monitoring, Suppression and Warranty Outside Water and Well Water Line Warranty Outside Sewer Line Warranty Meter-To-Home Gas Line Warranty In-Home Gas Line Warranty In-Home Plumbing Warranty Water Heater Leasing Appliance Leasing Central Cooling System Warranty Central Heating System Warranty USP also offers a complete line of warranty products designed to protect homeowners from costly repairs. Please reference detailed product line descriptions at end of document.

STRICTLY CONFIDENTIAL 6 Brand Management USP has over 60 combined years of experience working at and with public utility companies, both gas and electric, and brings a deep rooted understanding of utility brand management, customer service and integrated relationship management. USP understands the inner workings of a utility and its core values, in particular the importance of preserving and enhancing brand value, providing top quality customer service, as well as maintaining a positive relationship with the state utility commission. Each of our customer service managers, database technicians and marketing specialists, are top-line professionals with proven brand marketing track records. Our expansive repository of strategic marketing skills for targeted acquisition, retention and cross-sell marketing campaigns are built upon a thorough understanding of the applicable customer base and factors that influence the customers’ purchase decisions. We understand how to enhance the brand in terms of servicing the customer while utilizing the brand to engage customers to purchase value added products. Our senior management developed sophisticated marketing campaigns that successfully grew a portfolio from 200,000 to nearly 1,000,000 customer accounts in less than 4 years that included the management of about 1 million customers per campaign at CNG/Dominion. Currently USP conducts strategic acquisition, retention and cross-sell marketing to a customer base of approximately 2 million households. Public Utility Experience 61 Years Utility Line Marketing Experience 20 Years Customer Base Management Experience Over 4 million accounts Mailings Per Campaign Experience Over 1 million mailings Claims Managed Over 30,000 Customer Satisfaction Rating 97%

STRICTLY CONFIDENTIAL 7 Operational Excellence All of us at USP are fully committed to providing our knowledge, expertise and quality experiences to our partner’s programs to ensure they have a positive impact on customers and regulators. We recognize that each USP employee, agent and contractor is a representative of the partner brand to the customer and thus is held to the highest standards for customer service quality. Utility brand enhancement is the result of effective marketing campaigns and value-added products, as well as exceptional customer service and claims management. USP provides high quality products at a good value, delighting customers with exceptional service, including timely response to claims and quality workmanship. —Customers buy the product and remain as customers long after the initial sale, reinforcing a quality seamless partner brand experience. Customer service and claims management have always been and remain the cornerstone of USP’s product management. 97% of our customers would recommend our services to friends and family. Utility Service Partners approach is to collaborate with its partners to enrich their brand through broader service offerings and superior customer service.

STRICTLY CONFIDENTIAL 8 About USP Ownership USP is part of the Macquarie Capital Group (“Macquarie Capital”). Macquarie Capital is one of the world’s largest owners and managers of utility and infrastructure assets. Macquarie Capital’s investment portfolio sectors include regulated electric, gas, and water distribution networks and related service businesses in the United States and around the world. As of June 30, 2008, Macquarie Capital had $48 billion of equity invested in 115 infrastructure and related businesses in 25 countries around the world. Recent acquisitions include Duquesne Light Holdings in Pittsburgh, Pennsylvania, Aquarion (Water) Company in Connecticut, [Utility] in Hawaii, Puget Sound Energy (pending regulatory approval), as well as Thames Water, the largest water utility in the United Kingdom. Macquarie Capital is a division of the Macquarie Group, an Australian headquartered, global financial services organization managing $212 billion of total assets, making it the largest global owner and manager of utility and infrastructure assets. Our Commitment to Growth USP is backed by a parent company with very strong financial capabilities as well as reputation throughout the utility and infrastructure industry. Through Macquarie Capital’s ownership, USP has the commitment, capability and the financing to grow and foster private label relationships with major utilities. Macquarie Capital’s acquisition of USP directly reflects its connection to the utility services industry and its belief in the growth opportunities of this sector. The combined experience and capabilities of USP and Macquarie will translate into high quality performance in marketing, customer service, claims management, brand management, goal alignment, and financial results. Assets Under Management $212 billion Investments in Infrastructure $48 billion Infrastructure and Related Businesses 115 Businesses Countries of Invested Assets 25 USP has grown its business by providing leading provider peace of mind, one service at a time.

STRICTLY CONFIDENTIAL 9 Next Steps All of us at Utility Service Partners would like to extend our sincere appreciation for your interest in our home solutions and look forward to meeting to discuss our mutual common goals and future opportunities. Contact Information: Brad Carmichael Vice President, Business Development Utility Service Partners 480 Johnson Rd., Suite 100 Washington, PA Telephone

Product Line Descriptions

STRICTLY CONFIDENTIAL 11 Utility Line Warranty Details ProductCoverage Outside Water Line WarrantyCovers the repair or replacement of a leaking or broken water supply line outside of your home. The warranty begins at the curb box (point of connection with the utility's main line) and ends at the foundation of your home. In-Home Plumbing WarrantyCovers the repair or replacement of a leaking or broken water supply line inside your home. The warranty begins at the point of entry to the home and ends at the shut-off valve or water stop. It also covers in-home sewer lines and drain lines connected to the main sewer stack that are broken or leaking inside the home after the point of entry. In-Home Gas Line WarrantyCovers gas lines inside your home up to the shut-off valve for each indoor natural gas appliance. (e.g. furnaces, stoves, dryers). Meter-to-Home Gas Line Warranty Covers the repair or replacement of an outside gas line from the utility outlet side of the meter to the external foundation of the home when the meter is located outside. Outside Sewer Line WarrantyCovers the repair or replacement of a broken underground sewer line from the utility’s main sewer line to the home’s exterior foundation. In-Home Electric Line WarrantyCovers the repair or replacement of the electrical lines and components inside your home that fail from normal wear and tear. Central Cooling System WarrantyProvides around-the-clock coverage to service or repair central air conditioning systems. Covers the cost of all labor and most parts for A/C systems, with no service call fees. Central Heating System WarrantyProvides around-the-clock coverage to service or repair furnace or boiler heating systems. Covers the cost of all labor and most parts for heating systems, with no service call fees.

STRICTLY CONFIDENTIAL 12 Appliance Leasing Product Details ProductDescription Electric Water HeatersStandard electric water heater tanks in the following sizes: 30, 40, 50, 65 or 80 gallons, on a monthly lease basis Gas Water Heaters (Natural or Propane)‏Standard Vent Tanks and Natural Vent or Direct Vent Tanks. The following sizes are available: 30, 40, 50 or 75 gallons, on a monthly lease basis. Home AppliancesProvides residential customers with rental packages for Gas or Electric home appliances including: Washers, Dryers, Ranges and Dishwashers.